Ratings based on 2,025 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Mid town

Posted Jul 29, 2015
Staff was helpful and friendly. Room was small but clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
sehr gutes Hotei für Besuch verschiedener Sehenswürdigkeiten
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2015
Für New York ein wirklich gutes Hotel mit sehr gutem Frühstück, sogar verschiedenes Obst.
2 out of 5
by A verified traveler from (lived in NYC for a decade)

So so

Posted Jul 26, 2015
Check in was slow. Two staff were at the desk but only one was helping guests for the first ten minutes. The other eventually said she would try to check us in. They were courteous. It took thirty minutes thereafter to get an elevator to our room because one was being repaired and the other, which came repeatedly, was being used by housekeeping. They were telling guests of the inconvenience and to "allow more time today and tomorrow" but did nothing else to ameliorate the circumstances. Perhaps this was a good time to offer water and treats to all guests rather than just Hilton rewards customers. It was overly warm in the hallways and too hot and humid a day to hike up the stairs with luggage or packages. The next day there were also considerable waits. We did walk down rather than sweat it out in the halls (alongside the housekeeping cart and dirty sheets spread over the floor the next morning). Though compact, the room itself was tidy and had ample storage. Decor is contemporary. There were three thin, stained towels in the bathroom and small stains on the bathroom wallpaper. Otherwise it was clean. No sign of bedbugs. The hotel footprint is small so all rooms are in proximity to the elevator. Despite this our room was quiet. There was a smoke detector above one side of the bed that flashed light every three seconds. This and the poor mattress made sleeping uncomfortable. The breakfast offered was fine though we chose to go out. We have had a better experience elsewhere.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Great hotel - conveniently located to everything!

Posted Jul 22, 2015
Pros: Everything
Cons: Nothing
Location: Close to parks, shopping, art galleries, concert venues.
I have stayed here many times and I love the area. It is close to Madison Square Park, Union Square, Madison Square Garden, and Herald Square. Great hotel at a great rate!
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

From the get go the staff was extremely helpful.

Posted Jul 21, 2015
From the very beginning to the very end, the staff was extremely helpful. It was our ( family of four) first trip to NYC. So naturally we had a lot of questions and concerns. My first call to call to the hotel after booking it was received by Linda C. I had questions about transportation from JFK to the hotel after arriving. We were very leary about taking the subway, or a taxi, or reserving a car service being our first trip to the city. Linda arranged for a car service to pick us up. We needed a larger vehicle ( did I mention I was traveling with three women ) because we had a bit of luggage. The service was perfect. On time, just what reserved and the price that was quoted. Upon arrival, Darius at the front desk was very speedy about getting us checked in, and answering questions. During our stay we took advantage of the complimentary continental breakfast each morning. A few mornings I went down myself and got breakfast for everyone to bring back up to our room, to try and beat the crowd, and limited seating. One time they had ran out of a certain item, so Jessica who works in the breakfast area, seen me waiting, and asked "how much of the item did I needed." I replied, 'enough for a family of four.' When it was ready she went into the kitchen, and brought out a plate enough for a family of four, and a little extra.Each day upon returning to the room, the room was made-up and tidy. Items were restocked. At check out they accommodated us with a late checkout.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hôtel bien placé pour découvrir Manhattan.

Posted Jul 20, 2015
Hôtel bien situé, personnel accueillant et disponible, bon petit déjeuner, copieux!
5 out of 5
Recommended
for Everyone
by A verified traveler from rochester,vt

a surprisingly good second choice.

Posted Jul 13, 2015
Pros: room size, price, breakfast & location
Cons: ?
Location: I'd come to the city for things that were not terrifically near by.........so I couldn't recommend anything in the neighborhood.
desk staff were very good. location ( access to more than one subway line) was pretty good. travelling alone, room size was perfect , good price. breakfast, while not setting any marks as quisine, was good & filling, better than the toasted bagel/cherrios "continental breakfast" by far. A place I'd return to, depending on price.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, D.C.

This hotel is located near everything.

Posted Jul 7, 2015
Pros: Conveniently located near everything
Cons: Extend late check out, if available, NO charge. Even if you are not a Hilton Rewards mbr.
Location: Great location, near everything
Great FREE hot breakfast and friendly front desk staff. It's conveniently located near everything (example: Whole Foods, 24 hr CVS and the subway at 23rd and 8th Ave).
5 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Thoroughly enjoyable time.

Posted Jun 30, 2015
Pros: Good walking area. Easy access to Metro to get around for theatre performances.
Location: High line was a great walking area for all ages. Lots of art galleries to walk through. Nice resturants open late for night cap.
Good location. Courteous staff. Well prepared breakfast with lots of choices. Staff more than willing to respond to any concern quickly.