Ratings based on 186 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Williamsburg, VA

Nice hotel, bed pillows were terriblle

Posted Apr 10, 2015
Pros: name I thought, boy was I wrong!
Location: Went to the mall, fairly easy to access
The hotel staff was friendly. Room was clean, bed pillows were terrible. The breakfast that was offered was awful. Oatmeal was cold, and everything else was fair. Coffee and tea was available in the lobby, but you had to ask desk personnel for a cup
5 out of 5
for Everyone
by A verified travelerfrom toronto

Great hotel to stay.

Posted Apr 7, 2015
Comfortable, nice environment and very clean. Staff are very friendly. Good price to stay in New York and convenience if you have a car to drive to the ferry station.
5 out of 5
for Everyone
by A verified travelerfrom Hessen

Ruhiges und sauberes Hotel mit freudlichem Persona

Posted Mar 31, 2015
Pros: Frühstück
Location: Die Lage ist etwas abgelegen, so dass ein Mietwagen empfehlenswert ist.
Ruhig gelegenes, sauberes Hotel mit freundlichem Personal, das wir bereits zum zweiten Mal gebucht hatten. Ausgiebiges Frühstück, das oberhalb des normales US-Standards liegt. Ideal als Ausgangspunkt für Touren mach Manhattan. Es gibt einen kostenlosen Shuttlebus - sowohl von/nach Newark, als auch zur Fähre, der aber vorab reserviert werden muss. Wir haben einen Leihwagen (Budget-Station ist im Hotel!) genommen und waren dadurch flexibler (Tagesgebühr Parken $7).
5 out of 5
for Everyone
by A verified travelerfrom A

Give the staff a raise. Excellent customer service

Posted Feb 17, 2015
Stayed there for my boyfriends birthday which happens to fall on 2/14. Staff is always so kind and patient with me. Which I appreciate since I'm so eccentric. Till next time. Chow darlings. Xoxo
3 out of 5
for Everyone
by A verified travelerfrom Pennsylvania

Customer service

Posted Feb 12, 2015
Pros: The lady behind the desk was very sweet and considerate.
Location: There was no place to eat. There should be a small restaurant in the hotel.
My husband is in a wheelchair and their was nobody to assist with the luggage or taking him to the room.
5 out of 5
for Everyone
by A verified traveler

Posted Jan 25, 2015
Excellent hotel, cordial staff, highly recommended
4 out of 5
for Everyone
by A verified travelerfrom United Kingdom

Ideal location for visiting NYC

Posted Jan 5, 2015
Stayed here for 3 nights to explore NYC over New Year period. Straightforward 20 minute drive to car park for Staten Island Ferry (which was free!). Plenty of parking at Ferry Terminal - $8 for 18 hour period. Ferry's very regular - timetable available from reception - brings you directly to tubes to get to wherever you need to go in Manhattan. Various shops/takeaways short drive away from hotel. Room really good size, huge bed, large bathroom - clean and modern. Good breakfast buffet included in price or takeout breakfast bags available if leaving early. Free coffee available 24/7 in lounge area. Would stay here again if visiting NYC again.
5 out of 5
for Families
by Winifredfrom Masschusetts

Wonderful trip

Posted Jan 3, 2015 on Hotels.com
Thank you for making our Christmas visit with our daughter comfortable. The hotel is clean and the staff is very welcoming. Breakfast was great. All in all a wonderful stay. Next trip we will be back. thanks and Happy New Year to all the wonderful workers.
4 out of 5
for Families
by Kristafrom NW PA

pleasant hotel experience

Posted Jan 1, 2015 on Hotels.com
This was a great hotel to stay at! The suite room is very spacious. We had one minor issue (an unmade bed upon entering the room) but staff were quick to fix it and very apologetic. Jennifer at the front desk was very kind and helpful and full of information! I was nervous about the noise level at the hotel with so many guests there but we never heard a peep. And my family loved the breakfast! I will tell anyone who goes to visit the NY area to stay at this hotel!
4 out of 5
for Everyone
by A verified travelerfrom New York, N.Y.

Our 3 Day Holiday Trip

Posted Dec 29, 2014
Pros: The staff, location, breakfast, access to coffee at all hours and the pool.
Cons: Our room was not made after our first night and there should be more trash cans in the room.
Location: Location was convenient because it was our base while visiting my parents
The friendly and expeditions front desk staff extremely courteous and helpful. They made checking in and out a breeze. The shuttle service is great and the driver was extremely pleasant as well