Ratings based on 229 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom norfolk,va
weekend away with husbandPosted Apr 21, 2015
Pros: it was very clean
Cons: the pillows on the bed were a little to soft
Location: the location was good and the mall was about 15 minutes away
our stay was very nice everyone at the front desk were polite and helpful.
for Everyoneby A verified travelerfrom Newton, NJ
Ease to where we had to be!Posted Apr 16, 2015
Pros: clean clean clean!!!!!
Location: Had to do a wake and funeral so those are the only places we were aware of!
Booked this "sight un seen" and was not disappointing! Stayed in a Hilton Garden Inn in Edison, NJ, so we expected nothing less!!!
for Everyoneby A verified travelerfrom Boston, MA
The hotel is pleasant, clean.Posted Mar 20, 2015
Pros: Overall the place is very good.
Cons: I believe having a contract with the restaurant is making the hotel lower the reputation of the very nice hotel.
The bathroom says hang the towel and let it dry. So it can be reuse? That is not sanitary. When it used by someone, wash again. The entry door is bumping to the closet door and bathroom door. Besides that it is alright. The restaurant was not good I ordered the linguini with shrimp it was alright but there was no sauce just boiled noodle with dry tomato, shrimp, no sauce the same as my husband food a waste of money, we should have eaten in a regular pizza place. Over all the restaurant was lousy. Also I took the freight elevator by mistake to go down, it did not move so I keep on pressing the button until someone came in and punch the code and went down, he was looking at me and he said where I am going, I told him down the lobby out, the guy said come to me going inside the storage, I said I am going there with you. So I told him bring me back to the fourth floor, so I ask him where is the other elevator, he said doe not know and he does not work there, why he knows the code to run the elevator. I was almost assaulted that elevator was not safe. I was smart enough to tell him I am not going there with him and he just looked at me up and down because I was all dress up for special church service and that was around 4:30 AM and my husband was looking for me. God saved me from that man. Young man around late twenties small and a little bit skinny build with a hat. I believed he works there. What an experience.
for Everyoneby A verified traveler
Posted Mar 7, 2015
i enjoyed my stay at the hilton garden inn in staten island ny me and my family where very greatful o have stayed here.
for Everyoneby A verified traveler
Convenient and ComfortablePosted Feb 24, 2015
Exemplary customer service! Staff member Nancy went above and beyond to arrange transportation during very inclement weather! Room was comfortable and hotel location is very convenient. The restaurant food was delicious and again, very approachable and helpful staff.
for Couplesby Shannonfrom New York
This place's quality is SLIPPINGPosted Jan 21, 2015 on Hotels.com
I've stayed at this hotel 3 times in the past year just. This most recent time was AWFUL!! We get into the room.. No lights, I call the front desk they send someone. There aren't enough outlets on one side and he put the alarm clock on the floor next to the bed.. What?! Under the tv there's a ziploc of dirty clothing. Our room was prepared by Judy. Terrible. We had no cups, called the desk. We had no ice bucket, called the desk. There were huge bugs in the room. called the desk.. Said they'd send someone.. no one came. They've taken the hot tub out and the pool is broken. The lifeguard said the water was 55°.. no In the morning we get breakfast, the cook Mike at Lorenzo's was awesome. We had lunch at Lorenzo's.. Food was good, service was a joke. Our waiter said we had to get our own drinks from the bar.. Never heard of that. we go to the bar.. No one is there. We wait 5 minutes FINALLY a woman served us. After lunch we asked a young woman at the desk if the pool was fixed she said yes. Later we go down to the pool.. Lifeguard says again that it's broken and still at 55°.. Seriously?! What a joke As we're packing up to check out more bugs appear at the window again A lady at the desk asks how our stay was, we tell her and she apologizes.. To be honest a credit would have been a lot better. That's not Hilton quality that I expect. Very disappointed and I will not return to this one because that stay was unacceptable.
for Business Travelersby PETERfrom GAINESVILLE, FLORIDA
STATEN ISLAND HILTONPosted Jan 20, 2015 on Hotels.com
GOOD CLEAN HOTEL WITH BUS SERVICE TO STATEN ISLAND FERRY. HOTEL IS REMOTELY LOCATED WITH RESPECT TO RESTAURANTS BUT HAS HOTEL RESTAURANT. REASONABLE PRICE FOR THE PROXIMITY TO MANHATTEN / NEWARK AIRPORT
for Familiesby Ghanafrom Staten Island
tranquilPosted Jan 15, 2015 on Hotels.com
for Business Travelersby LESLIEfrom Dallas, TX
A true resting place after a busy day.Posted Jan 12, 2015 on Hotels.com
This hotel is always a welcome end to a busy day. Front desk staff exceptional. Taxi always on time. The lobby fireplace a treat on a cold day. Lorenzo's Restaurant serves a quality meal - there is even a Keurig in your room with real cream. A home away from home.
for Everyoneby A verified travelerfrom virginia
Nice hotel outside the cityPosted Jan 7, 2015
A friend and I came up for New Years. We didn't wanna break the bank staying in the city so we booked our nights here. Price was excellent for the time of year. The little time we were there our stay was welcomed nd the staff was very friendly. The only down fall was the distance to the ferry. But other than that I will be booking here again in the future.