Ratings based on 1,232 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

amenities

Posted Oct 20, 2014
Over priced hotel. Forgot my toothbrush and hotel did not have any on hand. Had to ask for adequate towels each night. Little amenities for expensive hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Posted Oct 19, 2014
Cons: onsite restaurant
Attentive and friendly staff, great location for our needs.
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, Canada

Great NYC location

Posted Oct 18, 2014
Pros: Definitely the staff
Cons: Could use a spruce up in the lobby
Location: Highline, Chelsea Market, lots of cheap eats if needed, FlatIron Building, Eataly.
Great small hotel in the flower district of Chelsea with a very friendly and accommodating staff. Rooms, although clean, felt very cramped. Location is very good, lots of good sights in the neighbourhood, and very handy to the subway.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great staff and location

Posted Oct 9, 2014
Hotel was at a great location and had an extremely friendly staff BUT the rooms seemed a little old. Other than that great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Prime location

Posted Oct 6, 2014
Pros: location
Location: Shopping, sightseeing, parks, theater, great food
By train it is the perfect hotel, close to subway, shopping, parks and great food. Oh yes if you love flowers and plants just look outside the door you are in the flower district.
Comment from Hotel Management
Oct 10, 2014 by HGI Management, Hotel Management
Dear Eddie, Thank you for sharing your 5 star feedbacks with us! We appreciate you taking the time to share your experience with us. We are pleased to hear your enjoyed your stay and would look forward to recommending us to your friends and family. We hope to welcome your back the next time you visit New York City, Warm Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from T

Comfortable, affordable and close to subway

Posted Sep 27, 2014
Was in town for work and needed to a place to crash. Its affordable for Manhattan, close to Madison square garden for entertainment, close to shopping, great food and I got a wonderful view of the city. Overall if you're on a budget and still want comfort I highly recommend this place. I ♡ New York.
Comment from Hotel Management
Oct 4, 2014 by HGI Management, Hotel Management
Dear Mary Jane, Thank you for taking the time to write a positive review about your recent stay. We appreciate your support and are delighted that we met your expectations at the Hotel. We look forward to welcoming you back on your return to New York. Warm Regards,
Comment from Hotel Management
Oct 3, 2014 by HGI Management, Hotel Management
Dear Jane , Thank you for taking the time to review your recent stay. We appreciate your feedback and will share your comments with the team. We look forward to welcoming you back as our guest in the near future Warm Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice and within walking distance of the city.

Posted Sep 24, 2014
Pros: Rooms were big, and staff was great...
Location: Close to madison square garden and time square...
staff was great, within walking distance to city...
Comment from Hotel Management
Sep 27, 2014 by HGI Management, Hotel Management
Dear Guest, Thank you for sharing your 5 star feedbacks with us! We appreciate you taking the time to share your experience with us. We are pleased to hear your enjoyed your stay and would look forward to recommending us to your friends and family. We hope to welcome your back the next time you visit New York City, Warm Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 23, 2014
My stay at the hotel was very pleasant. The room was clean and comfortable. The staff was very friendly and helpful.
Comment from Hotel Management
Sep 28, 2014 by HGI Management, Hotel Management
Dear Traveler, Thank you for posting a positive review about your stay experience. We appreciate your feedback and look forward to welcoming you back when you revisit New York. Warm Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Isle of Man

Nice Clean Hotel

Posted Sep 17, 2014
Pros: Very helpful staff with comfortable beds and quiet rooms which are NOT comsidered small
Cons: The surrounding area outside
Location: Very Central and within walking distance of most tourist attractions.
The hotel has all the required facilities and is clean and tidy. This is not immedeatly apparent from outside as the street outside is not welcoming. We did not however feel threatened outside and when the building now in pregress is completed will be much better.
Comment from Hotel Management
Sep 28, 2014 by HGI Management, Hotel Management
Dear Trevor, Thank you so much for your review and feedback. It looks like you had a great time in NYC and highly appreciate you choosing the Hilton Garden Inn Chelsea. Warm Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from CA

Easy location and great price

Posted Sep 16, 2014
Can't beat the place when you get a good rate. It's better than your typical 3 star NYC hotel, with hilton conveniences. Coffee machine, microwave and ironing board are great. Lots to do around, and easy to get around. Safe area.
Comment from Hotel Management
Sep 27, 2014 by HGI Management, Hotel Management
Dear Happy Travels, Thank you for taking the time to write a positive review about your recent stay. We appreciate your support and are delighted that we met your expectations at the Hotel. We look forward to welcoming you back on your return to New York. Warm Regards,