Ratings based on 1,742 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom DC

Good Value.

Posted Feb 24, 2015
Pros: Staff was excellent for assisting. Check in is firmly at 3 p.m. When we arrived the street was closed down. A discounted parking lot is down the st
Cons: Discount parking 1 1/2 blocks east on north side validates with the hotel. $66 for three days.
Enjoyed the expedia discount on a 2 queen bed room. It's small but doable and in pretty good shape. Staff was beyond helpful and with kids the breakfast was a good deal (kids ate free)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Great Chelsea location!

Posted Feb 18, 2015
Location was suburb for sightseeing manhattan. Malibu diner great bfast spot closeby. Subways close--could get anywhere! Penn station to ewr was easy. And staff and bellman were helpful, courteous, professional. Comfy beds and in room microwave and fridge were super handy for leftovers. Plenty clean, and by NYC strds, big room. Would stay again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Nice Hotel and right in the middle of the city.

Posted Feb 14, 2015
Had a fantastic stay. The room was bigger than I expected. Front desk were very helpful and nice.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Nice hotel with excellent staff!

Posted Feb 10, 2015
The staff at this hotel was great, extremely friendly and accommodating! Room was rather small and the view wasn't what we expected, but an overall good stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Suffolk County, NY

Nice hotel close to everything..

Posted Feb 7, 2015
Pros: Close to a lot
Cons: the window was a bit drafty.. And it was very cold outside.. Revealing it may help keep the heat in!
Location: on 28th St. Between 6-7th.. Flower shops all over..great little places to eat and shop with in a few blocks..sight seeing with in a few blocks..!
we stayed for the weekend on the 5th floor..the room was small put pleasent..bathroom was clean..the window was a bit drafty..staff were nice, friendly, and helpful.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Ok hotel. Good location. Depends what you pay

Posted Feb 3, 2015
1. Hotel staff did not knock and walked right in to my room while I was changing. He apologized profusely. 2. Room smelled like cigarettes with strong air fresheners to cover the smells. 3. Staff refused to give me late check-out beyond 12:30pm. She said "you have 15 minutes to vacate your room", which I found less than professional for a Hilton GI property. 4. Great, central location.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Idéalement situé

Posted Feb 3, 2015
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manhattan, NY

Great stay

Posted Feb 2, 2015
Booked this hotel because it's super close to Madison Square Garden and had a long weekend of work living too far to come home. The room was really clean and comfortable and even came with a mini fridge and microwave. I will definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Snow Storm Shelter

Posted Jan 30, 2015
Pros: Great price and short walk from Penn Station.
I arrived late in Penn Station, and found myself trapped in Manhattan due to public transportation shutdown. I made my reservation through Expedia in the lobby, and checked in immediately. I thought the staff had an excellent opportunity to go above and beyond for customer service the following day, but didn't seize the opportunity. The majority of the city was shut down due to snow. The hotel restaurant closed for breakfast at normal hours (10:00), and I arrived at 10:10. They remained open to feed employees, with food on the buffet. Fortunately I only had to walk down the block and around the corner to find an open deli (far less expensive).
4 out of 5
Recommended
for Everyone
by A verified travelerfrom North west

Good location

Posted Jan 23, 2015
Pros: Good location. Comfy beds.
Cons: Safety deposit boxes are located in the reception area, better in rooms.No internet connection in our room had to go to lobby to use.
Location: Near Empire State Building, Macy's and Fifth Avenue shops.Close to subway so easy to get around
Good location,five minutes walk from Penn Station which serves Newark airport. Hotel is good standard with tea and coffee available in the lobby. Only two lifts so at busy times there can be a wait. Although located in a busy street with work going on outside the rooms were not too noisy. Could n't get the coffee machine to work in the room.