Ratings based on 1,939 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
by A verified traveler
Net hotel in centrum ManhattanPosted Jul 30, 2015
Prima hotel in het centrum van Manhattan. Op loopafstand van Time Squaire en het Empire State building.
by A verified traveler from g
Hilton garden in chelseaPosted Jul 30, 2015
Lobby looked a little unkept and was very hot. Staff was not accommodating about checking to see if room was ready a few min early.rooms were clean.but very small
for Everyoneby A verified traveler
Posted Jul 27, 2015
The pricing and location of the hotel makes it worth it. The hotel is as expected.
for Everyoneby A verified traveler from Boston
Excellent StayPosted Jul 25, 2015
Pros: Friendly Staff
Location: Hotel is very well located. You are less than a 15 minute walk to Penn Station, Empire State Building, Grand Central Station, Broadway, Times Square..
Stayed at the hotel for three days with my sisters, mother, grandmother and aunt. We were all satisfied with our experience. The check in was quick and easy; the room was orderly and clean! The hotel staff were super friendly. We came upon one problem which was that we booked two rooms with two queen beds, however, upon arrival we received two rooms with a king bed and a pull out bed. Normally this wouldn't have been a problem, but since we were travelling with three elderly ladies we wanted them to be comfortable. So we spoke with Expedia and the front desk and they apologized for the situation and offered us complimentary breakfast throughout our stay, since they didn't have any rooms available with two queen beds. Would definitely recommend this hotel to anyone who asks, and will definitely be staying there again on future trips to NY.
by A verified traveler from Milan, Italy
Nice hotel close to the Empire State BuildingPosted Jul 22, 2015
My husband and I overnight in this hotel for two nights. The hotel is clean, conveniently located, closed to the underground but staff is not very friendly and internet in the room does not work very well. Breakfast is too expensive for what is offered.
for Everyoneby A verified traveler from Purcellville, VA
Great price for the locationPosted Jul 21, 2015
Pros: Great location. Great price. Friendly staff.
Cons: Improve the Wi-Fi. Better quality signal and remove the 3-device limit.
Location: A short walk to Madison Square Garden (for concerts and sports). One block from a subway station that goes directly to Broadway.
We chose to stay at the Hilton Garden Inn Chelsea because there was a great price and the location was very close to Penn Station (about 5 short-blocks and half of a long one). There were only two issues with our stay. One is that the beds were softer than we like them. This is a common problem shared by most hotels. Hilton has a firmness-adjustment control on their mattresses, but it doesn't seem to change much. The second problem was with the Wi-Fi. This hotel's policy only allows 3 devices per room to be connected at a time. This is a problem because between myself, my wife and my daughter, we've got 7 devices - four smartphones, an iPod and two laptops. We weren't using them all at once, but we hit the 3-device limit several times. In addition to this, the Wi-Fi in our room (room 205) was flaky. Our devices frequently lost connectivity altogether, reacquiring the signal a minute or two later. Trying to log on to my wife's college server to check up on classwork was annoying. Trying to stream from Netflix was impossible.
for Everyoneby A verified traveler from London
Posted Jul 21, 2015
Cons: Wi-Fi speed was poor and unreliable Have never previously been charged to store bags between check out and flight (6 hours) - a bit disappointing
Comfortable experience in well placed location for both ends of Manhattan
for Everyoneby A verified traveler from Iowa
CleanPosted Jul 20, 2015
Pros: Near subway
Pro: Very near subway, pharmacy, groceries, restaurants. Helpful staff, room very clean (no bugs!), nice queen beds, workout equipment. Keurig in room. Bellman hailed morning cabs for us at 6:00. Con: Had to walk "thru a jungle" of trees/flowers from subway to hotel--seemed dark and sketchy.
for Everyoneby A verified traveler from Texas
Very combinience! Walking distances to everything!Posted Jul 15, 2015
Nice hotel and friendly staff!!! Walking Distances to pretty much all major attractions!!
by A verified traveler
TeleurstellendPosted Jul 14, 2015
Cons: Liften, kamers.
De ligging van het hotel is goed en het personeel is vriendelijk. Hotelkamer is klein, en wordt slecht schoongemaakt. Nadat we melding hadden gedaan dat er onder het bed een laag stof lag en in de badkamer haren te vinden waren, zijn de haren verwijderd, maar de kamer is niet 1 keer gezogen tijdens ons 5 daagse verblijf. Er zijn 2 liften die klein zijn en lang op zich laten wachten. Het was opvallend hoe langzaam de liften zijn en vaak erg vol, dus mocht je claustrofobie hebben... Een aantal jaar geleden zaten we in het Hilton Times Square, je betaalt wat meer, maar vele malen beter dan dit hotel.