Ratings based on 3,420 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Folkestone, Kent

Satisfaction guaranteed - as promised

Posted Dec 18, 2014
Pros: First, we liked the location. twenty yards from the subway entrance, opposite Macy's and one block from the Empire State. Also friendly staff.
Location: Great location for midtown shopping and bars and with the subway so close you can be anywhere in NYC within 30 minutes.
Arrived late at night. Allocated a twin room, having booked a King. Desk staff changed us to a King, albeit a small corner room for one night and gave us a complimentary breakfast voucher. The next day they moved us to an excellent room high up at the back of the hotel with a view of the Empire State Building. The receptionist that greeted us was really friendly throughout our stay and we felt that it was important to her that we had a great stay. Rooms are a reasonable size for such a central location and are cleaned to a high standard. Breakfast is sold at a fixed price, so provides great value if you are hungry.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 17, 2014
Pros: location, cleanliness.
Cons: longer time in the morning for the breakfast
Location: one thing important to us..Macy's
This has been the 5th or 6th year we have stayed at this hotel. It is in a very convenient location for our wants and needs. We recognize the staff from year to year and they in turn recognize us, which is a nice feeling. I look forward to staying here next year.
5 out of 5
Recommended
for Everyone
by A verified traveler

Location, location, location!

Posted Dec 17, 2014
This hotel was very clean, staff was extremely friendly, room was spacious and comfortable, and the Location.... Perfect. Near Times Square and all of those attractions, Empire State Building, subway next to the hotel, Rooftop Bar, lots of food and coffee shops near. When I visit again I will come back to this hotel for sure.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom harrisburg

Great Hotel!

Posted Dec 16, 2014
Perfect hotel that is within reasonable walking distance to Penn Station.
5 out of 5
Recommended
for Couples
by A verified traveler

Tolle Lage, genau zwischen Empire State und Macy's

Posted Dec 16, 2014
Pros: Sehr nettes Personal an der Rezeption. Ein spezieller Dank an den Concierge (Dwaine) - tolle Empfehlungen & super Tips
Wir waren in der Vorweihnachtszeit in N.Y. Das Hotel liegt perfekt, Herald Square mit diversen Subway-Linien direkt vor dem Hotel, aber auch zu Fuß ist vieles gut erreichbar (10 Blocks bis Times Square oder nach Chelsea). Wir hatten ein Zimmer im 26. Stock (Cityview gebucht) - direkter Blick auf das Empire State Building! Zu Restaurant und Frühstück kann ich leider nichts sagen, da wir ohne Verpflegung gebucht hatten.
5 out of 5
Recommended
for Couples
by A verified traveler

Great value and location!

Posted Dec 15, 2014
Pros: My fiance likes clean, comfortable hotels. This one if a safe bet and at a great value.
Location: Empire State building is one block over, and the TimeSquare, Midtown, and Radio City districts are a 10-15 minute walk away.
This is a practical place to stay due to it's location and price. We knew we would be spending much of our time around town, and less time at the actual hotel. This place was not only clean and orderly, but the check-in and checkout process was fast, easy, and without hassle. We look forward to staying here again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel good location

Posted Dec 13, 2014
Very accessible , clean nice hotel highly recommended
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Berkshire, UK

Fab as always

Posted Dec 11, 2014
We have stayed in this hotel on three different occasions and it is always impressive. Located opposite Macy's and directly over a mainline Subway station, this hotel is ideal for shopping and travelling around the island to see the sights. Empire State Building visible from the rooms as an added bonus. Rooms and public areas spotless and comfortable. All in all a fab hotel that we will no doubt be visiting again in the future for more NYC fun!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2014
Location is convenient to midtown. Staff were very friendly, courteous and professional. The cost was crazy high for the room. The room was small but clean and comfortable
4 out of 5
Recommended
for Families
by A verified traveler

Poor room chioce

Posted Dec 8, 2014
Pros: Location
Cons: Replace mattresses as needed. Warn about noise in rooms next to elevators.
Unfortunately we were in the roon next to the elevator so we had to listen to it go up and down all night. One of the beds had a sag in the center so we kept rolling into it all night. Were not sleeping anyway so it didn't matter. Location was great and room was clean.