Ratings based on 5,271 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Southern California

Not bad

Posted May 19, 2015
On the plus side, it's walking distance to the heart of Manhattan and to two convenient subway lines. The staff is very friendly and helpful (including the housekeeping staff). A small "business center" lets you print out things like boarding passes, etc. Its sound insulation is about as good as you could expect, but next time I would ask for a room away from the street. A small issue with the thermostat was fixed within minutes of my reporting it. The room was on the small side, with a small refrigerator and microwave. The main disappointment was the bathroom. It was tiny -- not really enough space for two people's toiletries -- and in need of some cosmetic repairs. I get it that this was an older hotel building that had been refurbished for modern tastes, and they did their best, so it is what it is. (Hot water was speedy and reliable, though!)
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 19, 2015
Perfect location, great staff and comfortable rooms!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Luggage check

Posted May 19, 2015
It was a great stay. Location and cleanliness of hotel and room are good. But one thing, if you wanna check your bags before or after checking-in/out, you have to wait long for a guy who's in charge of it. There's only one guy who can handle it and he was running around. Even I asked front desk staff to call him because I was in rush, they couldn't help. Only what you can do is wait and wait til he comes back. There's more to improve in the part.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamilton (Toronto), Ontario, Canada

Our NYC Oasis

Posted May 18, 2015
Pros: Everything. Had a refrigerator which was a very good option. The temperature in the room was perfect. The bed and linens were amazing, so good.
Cons: Nothing needs to change. Have to be careful with the booking to make sure you get the right Hilton Garden in NYC (there are at least 2 with that name
Location: The location could not be better, it was close enough to see everything and away from all the business that is nyc.
We spent 2 nights at the hotel. The room was perfect, very well laid out and larger than expected for nyc. Coming from a small town it was an incredible experience to visit the city and the hotel was our home. The concierge were super, always helpful and welcoming. After we checked out they stored our luggage for a few hours so we could get a few last hours of roaming the city before the flight. The hotel was situated perfectly far enough away from Times Square. The rooms were quiet inside. I would highly recommend a stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

worked for what I needed.

Posted May 13, 2015
Worked for what I needed. In the middle of everything, but a block away from the true craziness of time square. Able to sleep without a problem related to noise within the hotel or outside.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york, by

Hotel at Times Square

Posted May 13, 2015
Great place to stay, very clean and would definitely come again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Clara, CA

Nice and clean hotel with good location

Posted May 12, 2015
Worked out very well for us. We were able to checkin early to a nice room. The checkin was quick and proximity of hotel to Times Square helped us get a quick headstart. They helped arrange a good taxi to the airport for the return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mönchengladbach

Tolles Hotel in der Nähe vom Times Square

Posted May 12, 2015
Pros: Die Lage des Hotels war fantastisch. Das Personal war super nett und hilfsbereit. Haben eine Restaurant Empfehlung für meinen Geburtstag erhalten.
Location: In direkter Umgebung befindet sich der Times Square und von dort kann man zu eigentlich zu jeder Sehenswürdigkeit.
Super Hotel in unmittelbarer Nähe zum Times Square. Eine Metro Station ist direkt um die Ecke (A,C,E Line) mit der man entweder hoch zur Upper West side gelangt oder bis nach ganz unten zum World Trade Center. Gegenüber des Hotels gibt es Grocery stores und Deli's wo man sich Snacks oder sogar das Dinner kaufen kann. Ausserdem kann man das Personal nach Empfehlungen fragen. Die Nähe zum Times Square war super und man ist schnell an den meisten Sehenswürdigkeiten. Das Zimmer war sehr groß und sauber. Sehr bequeme Betten.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Massachusetts

Convenient to everything

Posted May 11, 2015
Pros: Queen size beds - comfortable! Early check in if room is ready Location, location, location
Cons: Enough cups for everyone in the room
Location: Rock Center St Pat's Times Square Easy access to subway (length of 8th Ave)
We arrived about an hour before check-in time and our room was already so we could check in right away, which was wonderful! It is so convenient to a number of theaters, the 50th street subway station (blue line) and a number of great places to eat. It's also a nice walk to Rock Center and St. Pat's. The room was good size with 2 queen size beds which were very comfortable. It was a mother-daughters (4 of us in one room!) mini-vacation and we weren't tripping over each other. The only small thing we noticed is that we didn't have enough cups for 4 people for the coffeemaker or in the bathroom, but there was complimentary coffee and tea in the lobby, so we could grab cups (and coffee/tea) from there. Other than that it was perfect. We all agreed we would definitely stay there again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Great location especially for the bus tours

Posted May 5, 2015
Not right on Times Sq as the name suggests but just one block away, great location, good sized room would definitely recommend