Ratings based on 3,635 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Pros: Location was close to a lot of city sites.
Cons: Staff should let customers know if there will be construction work/loud noise on the floor and when that work will start.
The stay was fine except for some construction noise on the floor later in the morning. The noise really impeded any sleeping in I had hoped to do.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
great location, clean secure room.......also very kid friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from King's Lynn, Norfolk UK

Fantastic hotel within close reach of EVERYTHING!

Posted Aug 23, 2014
Our 1st trip to NYC couldn't have gone better. Book this hotel, you won't be disappointed. Clean, quiet, friendly. We WILL return!
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Great hotel close to everything

Posted Aug 23, 2014
We really enjoyed our stay. Walking distance to everything on our list and the hotel staff really took care of us, especially Charles. He went above and beyond to ensure we were taken care of!
4 out of 5
Recommended
for Everyone
by A verified traveler from Wales uk

Good hotel central to Theatres and Times Square

Posted Aug 22, 2014
Pros: Friendly staff Clean and spacious rooms Location
Location: Broadway and associated theatresTimes square Hells Kitchen Restraunt Mile on 9th Ave Must see Lilly's bar literally around the corner
Everything that you would expect rooms were spacious comfortable and clean. We were on 14th out of 15 floors and only real comment was the noise from 8th Avenue below was continuous. Our friends who were on the 7th floor found the noise quite unsettling Nice little touch was the free morning coffee and afternoon fruit water, overall good friendly clean hotel, however if the noise bothers your sleep pattern choose one of their hotels on street and not 8 Ave
5 out of 5
Recommended
for Everyone
by A verified traveler from F

Great Room for Time Sq!

Posted Aug 21, 2014
Size was decent for being located close to Time Sq. There were three of us full size adults and room was big enough for us all with two Queen Beds. Bathroom was clean, modern and full of extras. We were a few blocks from Time Sq and Rockefeller Center. All in walking distance. Would come here again.
3 out of 5
by A verified traveler

Nice location, terrible noise pollution

Posted Aug 20, 2014
Pros: The location is great, and the room itself.
We had a reservation for 5 nights recently. We were given a room on the 2nd floor facing the back; terrible noise from the A/C vents located just outside the room. We asked the front desk to give us a room away from the vents. They mentioned that they will try to give us something on floors 5 to 7. The next day (after we had to pack and unpack) we were given a room on the 10th floor, this time with terrible noise from the vents located at that level! (Not sure if from the hotel or from the adjacent building). We went to the reception and they gave us ear plugs as a solution... My family didn't want to move again, as they wouldn't guarantee a better room, so we stayed the remaining nights and used the ear plugs. The gym was also closed (seemingly for repairs, even though we did not notice any activity whatsoever everytime we went by it), and there were no other amenities like pool, sauna, hot tub.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Location

Posted Aug 20, 2014
Pros: location.. Queen Size beds. Family of four fit nicely in the room. Fridge and microwave.
Cons: showers
Location: Times Square, subway, Hell's Kitchen,
Perfect location close to all attractions… Hotel staff very helpful and understanding.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2014
Cons: Need utensils available in the store
We had a lovely experience. The hotel is in a great location with plenty of food options around and convenient for broadway and off-broadway shows. Would come again. Thank you.
5 out of 5
Recommended
for Couples
by A verified traveler from Brisbane.

Great location.

Posted Aug 11, 2014
Pros: Nice clean hotel with friendly staff.
Cons: Roof top bar.
Location: Just around the corner from Times Square and Broadway.
Great location and a very stylish hotel. Our room was a good size and had everything we needed in it.