Ratings based on 1,674 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bait & Switch

Posted Aug 25, 2014
The ad said city view. I didnt have a city view. The room door was in an enclave between the firé exit and storage room. This felt very unsafe for a woman traveling alone. I went back downstairs and expressed my concerns. The response were we Dont have city views and we Dont know Why they would say we did. And we sold out. No other rooms are available. I asked about rooms being assigned to other customers and were hold their at a higher rate. I asked the rate and was considering the rate. However, the attitude of the employee made me decide to move on, chair up to the door & pray! I had to tolerate the closing of the storage room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Best stay so far

Posted Aug 22, 2014
Pros: That it was very clean
Cons: Nothing to be honest
Location: Well, everything it's really walking distance or a cab, very nice local bars
The staff where very nice to me, the up stairs bar was very nice had a great time for the time being.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge, MA

Good location - good experience.

Posted Aug 19, 2014
Cons: Noise
Good hotel in the 4 star category. No frills, but meets all the basic needs in terms of comfort, cleanliness and service. I recommend staying here.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton, ON

GREAT LOCATION, GREAT HOTEL

Posted Aug 18, 2014
Pros: Great staff, comfortable rooms, really convenient location.
Location: Walking distance to Madison Square Gardens, Penn Station, Empire State Building, Macy's, three subway stops with multiple lines at each
Excellent hotel...friendly, accommodating and helpful staff, quiet location, nice rooms and the famous Hilton pillowtop mattress. Convenient location within walking distance of several subway stops and many of the sights of Manhattan. After one busy day of seeing the sights we spent a rainy evening in the bar, then at Rave (on-site restaurant) for a nice dinner. The breakfast buffet is a great value with lots of variety and fresh foods...something for everyone. Definitely will be our "go to" hotel from now on when we go to New York.
1 out of 5
by A verified traveler from ss

Not a very good hotel

Posted Aug 12, 2014
The only nice thing was that this hotel was in downtown. View of our room. Back ally and garbage. Room not clean. No bed spread or bed skirt, we had to ask for it. Pubic hair on bed and in the bathrooms No wifi, no breakfast , no parking
3 out of 5
by A verified traveler

Hotel was okay terrible smell outside

Posted Aug 11, 2014
Pros: Staff were always helpful.
The hotel was okay. Staff were friendly and helpful. Room seemed quite small but was clean. Horrible smell outside the hotel. Our friends had a room opposite ours, they were woken early by dustbin collectors, they said it was too noisy. Our room did not overlook the street and was quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 10, 2014
The staff were great. The room was exactly as the photos. The room service was a little expensive but the food was well worth it. Overall the stay was amazing. Thank you expedia and Hilton Hotel for a wonderful stay....
5 out of 5
Recommended
for Everyone
by A verified traveler from nyc

We came in late and unexpected

Posted Aug 5, 2014
They were ready, willing and did accommodate us quickly and pleasantly. Even upgraded or room
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

EMPIRE STATE BUILDING VIEW

Posted Aug 4, 2014
We were staying overnight so we could enjoy a concert nearby at Madison Square Garden. The room was clean and the hotel was within a short walking distance of MSG. The rooftop bar (the bar was called Rare) was nice, too. The only thing was that we had the 22nd floor and the bar was directly above and we could hear the music coming from it that night. It didn't bother us but if you ever get offered an upgrade to a higher floor you might want to inquire about the bar activity during your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2014
Had a great time. Service was great. Centrally located. Sweet roof to club!