Ratings based on 2,367 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington, DC

Good location - some room for improvements

Posted Dec 17, 2014
Location great - close to west village, chelsea (prob too close to Times Sq for my liking). Heating needs to be improved - goes off and on and it's loud (gets really hot). work on room service menu - Rare Restuarant serves only fast food/pub fare. Needs healthy options. Pillows so incredibly soft that I woke up with neck cramps daily (feather duvet & pillows difficult - allergies, heavy & pillows need more structure). Lastly, i still can't believe they are charging so much for internet. Given hotel prices this should be included.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom fashing district

Great front desk! Excellent help!

Posted Dec 16, 2014
It was a Judge free environment, and very helpful! People were very helpful and the rooms were very clean and confortable! Will be back next time I'm in the city for sure!
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Dec 2, 2014
Great location and great break, definitely going back next year. The only dissapointment was customer service in general and lack of courtesy around the city
4 out of 5
Recommended
for Everyone
by A verified travelerfrom boston

Nice hotel..walking distance from Times Sq..

Posted Dec 1, 2014
Nice hotel..clean rooms..the rooftop bar was awesome..staffs were very freindly
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but loud

Posted Dec 1, 2014
Hotel was nice but was a circus thru the night. Room parties were nonstop and kept us awake but timely dealt with by security.
3 out of 5
by A verified traveler

Affordable

Posted Dec 1, 2014
Pros: Price is good and the aesthetic is contemporary
I would recommend if the price were relatively low compared to other options near times square. It is a decent hotel but the location is a bit funky; right next to the police station. To be fair we were not inconvenienced at all by this.
4 out of 5
Recommended
for Everyone
by A verified traveler

Simply good

Posted Nov 29, 2014
I got a good deal at $150 for a clean room with very nice amenities. No free wifi which is a crime, but otherwise a nice stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Good hotel, great location.

Posted Nov 28, 2014
Friendly staff, great room and walking distance to everything.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom P

Ottima posizione

Posted Nov 26, 2014
L'hotel si trova in un ottima posizione vicino alcune fermate metro, é possibile arrivare camminando a Times square in circa 20 minuti. La struttura non é fenomenale, a novembre l'ultimo piano é chiuso e quindi non si può godere della vista dato che l'ascensore ti porta esclusivamente al tuo piano. Comunque avendo pagato una doppia 120 euro per notte non ci si può lamentare.
Comment from Hotel Management
Dec 2, 2014 by Melissa, Hotel Management
Thank you for sharing your experience, we are very happy you had a great stay, we hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pensacola, FL

Weekend in New York

Posted Nov 26, 2014
Pros: Location and cleanliness.
Cons: Concierge and Lighting in the room.
Location: Shopping, dining and site seeing is all around you.
Rooms are small and tight. Lighting was poor. No lights at all in the closet. Restaurant was very good, Bar personnel were very good. The concierge was very friendly but her knowledge of the area was not accurate for directions. She was no help on finding a show to see. I am an honors member and was charged for the WiFi, the front desk removed the charge the first day but not the second day. Now I have to follow up and get that removed.