Ratings based on 2,719 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Clean hotel, central location

Posted Jul 31, 2015
Pros: Location.
Cons: Wifi is at an additional cost.
Location: Great location. Walkable distance away from most attractions.
Nice clean hotel, with very helpful staff. Great location, close to nearby metro and plenty of places to eat. Empire State building is a 10 min walk away.
3 out of 5
by A verified traveler

Ok, but noisy even in high floors.

Posted Jul 29, 2015
This is a nice hotel overall, clean rooms, excellent staff. I had 3 problems: 1. There is no way to turn on the shower without being under the water. COLD. Also, the floor gets totally wet, as the shower door let's the water flow out. 2. The room was surprisingly noisy, hearing lots of traffic and even people shouting. This was from the 12th floor, what indicates bad acoustics. 3. when I asked the doorman to get a taxi for me, he led me to a guy with a black car, saying that "all is included" (tax, tip etc.) This caused the guy to drive 15 minutes extra to avoid the toll of the midtown tunnel. He also didn't have change, and he demanded that the cost will be rounded up to $70 despite what was agreed upon. I would expect that the doorman in a respectable hotel to guide me to reliable taxi drivers.
5 out of 5
Recommended
for Everyone
by A verified traveler from wash. DC

Great hotel in NYC

Posted Jul 28, 2015
Room was clean and updated. Staff was very professional and accommodating. Great part of town, close to everything. I will be staying there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, in the middle of the city.

Posted Jul 24, 2015
Staff was great, room was clean. Overall good stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from CH

Great hotel

Posted Jul 24, 2015
Pros: location and the room
Cons: wifi is rather slow and you need to log back in every time you leave the hotel
This is a very pleasant hotel. Rooms are comfortable and functional. Stay was really good also because it is in a good location for the meetings I had.
5 out of 5
Recommended
for Everyone
by A verified traveler from ny

great Service!

Posted Jul 21, 2015
Pros: convienient
Location: near a lot of shopping
checked me in early and was very helpful!! When leaving easy to access a cab!
Comment from Hotel Management
Jul 30, 2015 by elan, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear you had a 5 star experience! We hope that you have the chance to stay with us again soon, and we guarantee that your next stay will be perfect as well.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sondrio

Hotel in posizione centrale e servizi a due passi

Posted Jul 20, 2015
Pros: Essenzialmente la posizione
Cons: Dovrebbero cambiare il materasso della stanza
Location: Dall'hotel si raggiungono a piedi Flatiron Building in 10 min, Empire State Building e Madison Square Garden in 15. A 5 min farmacia, supermercato...
Hotel nel complesso soddisfacente, le camere ai piani alti (dal ventesimo in su) hanno una bella vista su Empire State Building. Camera di dimensioni medie, macchina del caffè con cialde caffè/the a disposizione, ampia scrivania e TV a schermo piatto. Buona la biancheria sia del bagno sia del letto anche se il materasso andrebbe sostituito. Bagno di buone dimensioni ma mancava di aspiratore e il soffione della doccia era fisso, non regolabile in altezza e con un'unico tipo di getto. L'hotel si trova in posizione centrale a Manhattan vicino alla metro 123 e a poca distanza dalla linea ACE. Durante il fine settimana dal bar (RARE) posto all'ultimo piano, il ventitreesimo, proviene musica alle camere del piano inferiore, fin oltre la mezzanotte. L'hotel è provvisto di connessioni Internet gratuita wi-fi nella hall, ha anche a disposizione due postazioni fisse per i clienti. Il giorno della partenza l'hotel offre il servizio di deposito bagagli gratuito.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Overall Great Hotel

Posted Jul 20, 2015
The hotel was great and the staff was helpful. Make sure you check out the rooftop bar it had amazing views of the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2015
Milky was great. She was very accommodating . It was quite and my privacy was respected
Comment from Hotel Management
Jul 30, 2015 by elan, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear you had a 5 star experience! We hope that you have the chance to stay with us again soon, and we guarantee that your next stay will be perfect as well.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sligo, Ireland

Great location for all the sights

Posted Jul 18, 2015
This hotel is in a great location between all the various places we wanted to go, from Central Park to Ellis Island. The reception staff upon check-in were great, friendly and efficient. We were staying 3 nights and were checking out on our 2nd wedding anniversary. Room was perfect, and the shower is superb! We had booked room only and found a brilliant diner a few minutes away on 23rd St called 'Malibu Diner' which we'd highly recommend for both breakfast and dinner. On last night when we got back to the hotel they had very kindly left us a bottle of wine for our anniversary! Huge thumbs up!
Comment from EPC
Jul 30, 2015 by elan, EPC
Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear you had a 5 star experience! We hope that you have the chance to stay with us again soon, and we guarantee that your next stay will be perfect as well.