Ratings based on 1,679 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Hampshire UK
Good locationPosted Aug 30, 2014
Pros: Location. Basics were good. Staff generally very helpful
Cons: Better lighting to see in safe and wardrobe. Coffee machine great but difficult to see and access. Extra creama for the coffee would have been good.
Location: Very easy access to Penn St station. Close to the High Line . Locality reasonably quiet and liked the fact it was easy to walk to Madison Square Park,
Stayed on 10th floor and had a room opposite the elevators. Had read could be noisy but this was not our experience and the room was very comfy. On the small side but we were not there to spend time in our room. Thankful that free wifi was available in the hotel foyer. Didn't use the restaurant often but the breakfast we had was good and the burger was amazing. The only staff we felt to be brusque were in the cocktail bar and it wasn't even busy.
for Everyoneby A verified traveler from toronto
Nice hotel but too expensivePosted Aug 30, 2014
Pleasant staff yet the front desk seemed eager to help only a select group. Unfortunately for me, I wasn't part of that group! Others were greeted with water and cookies at check-in... Nice touch after a long flight. Gym was small yet acceptable for basic training. Complementary Headphones was nice but the sound didn't work on any of the machines. Nice and Clean bathrooms!!
for Everyoneby A verified traveler
Bait & SwitchPosted Aug 25, 2014
The ad said city view. I didnt have a city view. The room door was in an enclave between the firé exit and storage room. This felt very unsafe for a woman traveling alone. I went back downstairs and expressed my concerns. The response were we Dont have city views and we Dont know Why they would say we did. And we sold out. No other rooms are available. I asked about rooms being assigned to other customers and were hold their at a higher rate. I asked the rate and was considering the rate. However, the attitude of the employee made me decide to move on, chair up to the door & pray! I had to tolerate the closing of the storage room.
for Everyoneby A verified traveler from Puerto Rico
Best stay so farPosted Aug 22, 2014
Pros: That it was very clean
Cons: Nothing to be honest
Location: Well, everything it's really walking distance or a cab, very nice local bars
The staff where very nice to me, the up stairs bar was very nice had a great time for the time being.
for Everyoneby A verified traveler from Cambridge, MA
Good location - good experience.Posted Aug 19, 2014
Good hotel in the 4 star category. No frills, but meets all the basic needs in terms of comfort, cleanliness and service. I recommend staying here.
for Everyoneby A verified traveler from Hamilton, ON
GREAT LOCATION, GREAT HOTELPosted Aug 18, 2014
Pros: Great staff, comfortable rooms, really convenient location.
Location: Walking distance to Madison Square Gardens, Penn Station, Empire State Building, Macy's, three subway stops with multiple lines at each
Excellent hotel...friendly, accommodating and helpful staff, quiet location, nice rooms and the famous Hilton pillowtop mattress. Convenient location within walking distance of several subway stops and many of the sights of Manhattan. After one busy day of seeing the sights we spent a rainy evening in the bar, then at Rave (on-site restaurant) for a nice dinner. The breakfast buffet is a great value with lots of variety and fresh foods...something for everyone. Definitely will be our "go to" hotel from now on when we go to New York.
by A verified traveler from ss
Not a very good hotelPosted Aug 12, 2014
The only nice thing was that this hotel was in downtown. View of our room. Back ally and garbage. Room not clean. No bed spread or bed skirt, we had to ask for it. Pubic hair on bed and in the bathrooms No wifi, no breakfast , no parking
by A verified traveler
Hotel was okay terrible smell outsidePosted Aug 11, 2014
Pros: Staff were always helpful.
The hotel was okay. Staff were friendly and helpful. Room seemed quite small but was clean. Horrible smell outside the hotel. Our friends had a room opposite ours, they were woken early by dustbin collectors, they said it was too noisy. Our room did not overlook the street and was quiet.
for Everyoneby A verified traveler
Posted Aug 10, 2014
The staff were great. The room was exactly as the photos. The room service was a little expensive but the food was well worth it. Overall the stay was amazing. Thank you expedia and Hilton Hotel for a wonderful stay....
for Everyoneby A verified traveler from nyc
We came in late and unexpectedPosted Aug 5, 2014
They were ready, willing and did accommodate us quickly and pleasantly. Even upgraded or room