Ratings based on 343 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ac so noisy we couldn't sleep

Posted Oct 20, 2014
So so hotel convenient but we got no sleep as the old ac system was so noisy
5 out of 5
Recommended
for Families
by A verified traveler

St. John's

Posted Oct 14, 2014
Pros: The closeness to the University and the staff.
Cons: Nothing right now, the hotel is under construction in front so we understood why the outside of the hotel was not top grade.
Location: Main reason for us was the closeness to the University since it was family weekend for the students and parents, grandparents and relatives
The reason we pick this hotel was the other two that we stayed close to the Hilton were not outstanding like this one. Close to freeway and the University. Hilton staff are outstandintg always there to answer your questions and supply you with your needs.
5 out of 5
Recommended
for Everyone
by A verified traveler from e

Awesome

Posted Oct 11, 2014
Had dinner in the restaurant the night before our departure. Best salmon ever. Husband had fish tacos. .. very good. Food is fresh.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean

Posted Oct 11, 2014
The hotel was nice. I love the executive lounge. Where u can have snacks an drinks throughout the day. And its your private breakfast area. The rooms where clean and nice. I thought the executive rooms where bigger, but they seemed average to me. That was the only thing that I wasn't fond of.
5 out of 5
Recommended
for Everyone
by A verified traveler

convenient.

Posted Oct 1, 2014
Pros: Clean. Quiet. Close to JFK
Stayed twice while I new York because it was convenient and staff was great.
1 out of 5
by A verified traveler

For a Hilton Hotel, total disappointment!

Posted Sep 24, 2014
Pros: Nothing
Cons: No comments
Location: No comments
The title speaks for itself!!! It was hard to believe that it was in fact a Hilton Hotel.
3 out of 5
by A verified traveler from idaho

Mediocre for the price

Posted Sep 23, 2014
Shuttle staff at airport was not a great first impression. We were not sure if there was room on shuttle after calling twice to let them know we needed a ride. Server at restaurant lacked any enthusiasm. Whole experienced seemed low energy or desire to serve.
1 out of 5
Recommended
for Everyone
by A verified traveler from jfk

Doesn't look like an airport hotel

Posted Sep 9, 2014
Pros: Nothing
Cons: All
Location: Just the airport
Stupid pool timing, worst toilet facilities, Just had big name for nothing, doesn't worth the price, staffs asking of tips, Expensive parking for guess., kitchen and bar closes at 12 and even TV wld be short down, noisy ac system . No cable tv, not spacious enough for two queen bed
3 out of 5
Recommended
for Everyone
by A verified traveler from Dorset UK

Ok hotel close to JFK.

Posted Sep 6, 2014
Most things were ok for a single night stay. Annoying that wi fi is not free and the computers in the lobby only allow you to access airlines for checking in etc they cant be used for any other purpose. A courtesy phone in JFK to order a shuttle bus would be useful. Be warned early morning can be very busy on the shuttle bus we took the 5.30 am shuttle bus and it took about 40 minutes to get to our terminal and we were told by reception it would be only 10 minutes.
2 out of 5
by A verified traveler from Raleigh, N.C.

Inconsiderate guests in other rooms

Posted Aug 19, 2014
Pros: Our room had a nice view and was away from the highway traffic noises.
Cons: Guests who have children should be place on the same floor with other guests with children.
Location: Close to JFK airport, However, this Hilton at JFK had the dirtiness room.
The room did not meet my standard of clean. My first evening there, I purchase a bottle of bleach and wiped down every surface of the bathroom. Also, I clean the refrigerator which had food stains on the shelves, the coffee maker need to be clean inside due to the particles in the section where the water is poured and as well as the outside. There was other things we found wrong with the room. The safe did not work and furniture needed dusting. We went to sleep about 11:45 P.M. until the guests in other room left his room by slamming the door at 4:00 A.M. which rattled our door. Just when we went back to sleep. He came back an hour later and slammed his door again. Then the guest in other room left their room at 6:00 A.M. screaming in Chinese to their children then screaming in English that must hurry up. At 6:30 A.M. other room who also had children allow their three children to run up and down the hallway while they get dress. I never been in a hotel that so many guests were so inconsiderate. The Hilton at JFK must do better to address this problem!