Ratings based on 335 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified traveler
For a Hilton Hotel, total disappointment!Posted Sep 24, 2014
Cons: No comments
Location: No comments
The title speaks for itself!!! It was hard to believe that it was in fact a Hilton Hotel.
by A verified traveler from idaho
Mediocre for the pricePosted Sep 23, 2014
Shuttle staff at airport was not a great first impression. We were not sure if there was room on shuttle after calling twice to let them know we needed a ride. Server at restaurant lacked any enthusiasm. Whole experienced seemed low energy or desire to serve.
for Everyoneby A verified traveler from jfk
Doesn't look like an airport hotelPosted Sep 9, 2014
Location: Just the airport
Stupid pool timing, worst toilet facilities, Just had big name for nothing, doesn't worth the price, staffs asking of tips, Expensive parking for guess., kitchen and bar closes at 12 and even TV wld be short down, noisy ac system . No cable tv, not spacious enough for two queen bed
for Everyoneby A verified traveler from Dorset UK
Ok hotel close to JFK.Posted Sep 6, 2014
Most things were ok for a single night stay. Annoying that wi fi is not free and the computers in the lobby only allow you to access airlines for checking in etc they cant be used for any other purpose. A courtesy phone in JFK to order a shuttle bus would be useful. Be warned early morning can be very busy on the shuttle bus we took the 5.30 am shuttle bus and it took about 40 minutes to get to our terminal and we were told by reception it would be only 10 minutes.
by A verified traveler from Raleigh, N.C.
Inconsiderate guests in other roomsPosted Aug 19, 2014
Pros: Our room had a nice view and was away from the highway traffic noises.
Cons: Guests who have children should be place on the same floor with other guests with children.
Location: Close to JFK airport, However, this Hilton at JFK had the dirtiness room.
The room did not meet my standard of clean. My first evening there, I purchase a bottle of bleach and wiped down every surface of the bathroom. Also, I clean the refrigerator which had food stains on the shelves, the coffee maker need to be clean inside due to the particles in the section where the water is poured and as well as the outside. There was other things we found wrong with the room. The safe did not work and furniture needed dusting. We went to sleep about 11:45 P.M. until the guests in other room left his room by slamming the door at 4:00 A.M. which rattled our door. Just when we went back to sleep. He came back an hour later and slammed his door again. Then the guest in other room left their room at 6:00 A.M. screaming in Chinese to their children then screaming in English that must hurry up. At 6:30 A.M. other room who also had children allow their three children to run up and down the hallway while they get dress. I never been in a hotel that so many guests were so inconsiderate. The Hilton at JFK must do better to address this problem!
for Everyoneby A verified traveler
Very NicePosted Aug 12, 2014
Self contained. Don't have to leave. Starbucks, restaurant, bat and room service. Not so great neighborhood Easy access to interstate. No airport noise
by A verified traveler from London, UK
Poorly maintained tired placePosted Aug 5, 2014
Booked a one king suite for a family of 4 for one night after landing from London. The pull out bed was not made. Despite having the booking for 4 there was only one set of towels and needed 3 calls to get the rest after 11 pm. The room was tired and the pull out bed springs truly worn out. The following morning discovered that the drain in shower was blocked so the rest of the group had to shower in another room, felt like we were in a youth hostel. They sent a person to clear the drain which took about 30 mins and lot of drilling and a shower cubicle full of vile brown stuff. Mr Ali at the front desk was sympathetic and discounted our room and threw in buffet breakfast as compensation. Overall not something one expects from Hilton.
for Business Travelersby A verified traveler from Cincinnati, OH
Flight CancelledPosted Jul 17, 2014
Pros: The desk staff was helpful.
Cons: Again, I'd say that there seemed to be a major disconnect between Expedia and the hotel on whether or not rooms were really available.
Location: I wouldn't know since it was very late when I arrived that night and had to leave again only several hours later.
On Monday, July 14th, a coworker and I were stranded at JFK due to weather. We immediately got on Expedia to secure 2 rooms for the night until we were able to fly out the next morning. I got the confirmations and we took a cab to the hotel. Upon arrival and attempting to check in, we were told by Errol that our room reservations had not yet been received by Expedia and that it could take up to 2 hours. He then confessed that he was already 5 rooms oversold! I called Expedia immediately to complain. Meanwhile, Errol called all the surrounding hotels to search for other accomodations for us. While we appreciated his effort, he was unsuccessful. I went to use the restroom and upon my return, Errol indicated he'd found a room for me and my "husband." I promptly said that the gentleman I was traveling with was a coworker and not my husband. He indicated he had a room with double beds. I refused saying I'd just go back to JFK. My coworker insisted that I take the room and he'd hang out in the lobby for the night to work and dose off in a chair until it was time to go back to the airport. Of course, while he was waiting, an entire flight crew walked in and they magically had rooms. I don't know if this is a problem between Expedia and your hotel or what. However, Expedia shouldn't allow one to book rooms when a hotel is already oversold. The room that I ended up in was a handicapped room which was fine. However, it wasn't very clean. It was disappointing!
for Everyoneby A verified traveler from H
Posted Jul 16, 2014
Lovely hotel very clean great housekeeping overall I'll go back for sure
for Business Travelersby A verified traveler from ENGLAND
NICE CLEAN HOTEL WITH NICE BAR & RESTUARANTPosted Jul 14, 2014
Pros: LOCATION, BAR, RESTUARANT & SHOP
Cons: OUTSIDE AREA AS IT WAS VERY HOT BUT NO WHERE TO SIT OUTSIDE AND RELEX
Location: BUSINESS TRIP SO NEEDED TO STAY AT THE AIRPORT TO VISIT CUSTOMERS & VENDORS
GREAT HOTEL WITH HANDY SHOP , GOOD LOCATION, BEST HOTEL AT JFK