Ratings based on 2,712 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom texas

Great location, incredible bed

Posted Jan 28, 2015
This is the best bed I've ever slept in while staying in a hotel. Down comforter. The view is amazing. The staff were neither rude nor friendly. It was like they were actually shocked when I spoke to them. I had a difficult time getting extra coffee, washcloths, etc. However, they got a microwave in my room as soon as I asked for it. No pool or hot tub. If this is your first time to visit, I highly recommend you stay in the Times Square area. If you can afford it!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in great location

Posted Jan 27, 2015
First time in New York and lived up to everything I expected will definitely be going back
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Canberra Australia

Great location - close to Broadway.

Posted Jan 25, 2015
Pros: The location in particular and all staff were efficient.
Cons: Decor a little conservative and outdated.
Location: The location is fabulous. Close to so many iconic New York places of interest, most within walking distance. Museums, galleries, shopping and Broadway
We arrived before listed check in times and were immediately allocated a room - a huge bonus after excessive travelling time. Both concierges on duty during our stay were particularly helpful with advice on tours, restaurants and Broadway shows.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hilton Times Square

Posted Jan 24, 2015
Very good experience. Staff friendly and helpful. Buffet breakfast very good. Excellent rooms, we had a king deluxe. No exec lounge, but vouchers provided. Location on the door step for Times Sq, but quiet. Will stay again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom copenhagen

Buona posizione

Posted Jan 24, 2015
Situation in ottima posizione in linea con un 4 stelle. Un po' Cara la colazione.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Reading

Hilton Times Square New York

Posted Jan 23, 2015
Pros: The friendliness of all the staff, the cleanliness and how quiet the rooms are even though you are above 42nd Street
Location: The restaurants and bars near the main attractions are not cheap but are worth a visit a short walk and you will find bars the locals use
Wow...Excellent hotel in a great location with doors opening on to 42nd Street and just meters away from Times Square and easy walking distance for Empire State, Top of the Rock - Rockafella Centre and many others. Reception was surprisingly some 4 to 6 floors above ground but a nice experience, staff on reception were great, as I'd paid already they just took a credit card swipe for any services and within 5 minutes we were on our way to the room, couldn't have been better and just what you wanted after the flight, Ensure you visit Battery Park (we walked it and got a taxi back) and get on the FREE Staten Island Ferry to see the Statue of Liberty, just remember when you dock get off and head straight back through the terminal and get back on to enjoy the ride back to see the New York Skyline. World Trade Centre - a very humbling place, the museum was a great but a little over powering, the new One World Trade Centre the tallest building in the western hemisphere unfortunately the observation deck was not open So much to see and so much to do, absolutely loved every minute of the trip
4 out of 5
Recommended
for Everyone
by A verified travelerfrom West Palm Beach, Florida

Nice clean hotel in the middle of all the action!

Posted Jan 22, 2015
Our family had a wonderful time staying in NYC! We checked in a little early and they had a room ready. They were able to upgrade us because we are Hilton Honor members. The view was awesome! The rooms were very clean. Bathrooms always smelt fresh and clean each day we came back. Staff was very helpful. Location was PERFECT! Staff recommended great places to eat. Can't wait to come back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando, FL

Great location

Posted Jan 21, 2015
Pros: location, location, location. Great access to everything via Subway stops on every corner or close enough to walk! Amazingly close to shows!
Cons: Communication
Location: lots of places to eat, sightsee, shop. It's in the heart of Times Square/42nd street. Avoid Applebee's & search out non chains!!
Most importantly, the room was clean & comfortable. The location was superb. Staff was nice, polite. Nothing exceptional (communication prior to trip was poor--emailed several times with questions, never got an answer). Housekeeping was fine--replenished stuff, made beds, etc. but didn't come one day until after 4:00 pm. The bathroom was awkwardly arranged but manageable (room was small, sink faucet splattered everywhere, fan ran noisily non-stop, toilet never fully flushed without repeated tries). TV was nice, big, great quality but remote control was faulty. Fridge was nice to have but never really got sufficiently cold (we dealt with it, no biggie). I'd stay here again (but for the name & the price, I thought it would be a little more upscale). Overall, 4/5.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom McKinney, TX

Good hotel off 42nd right in Time Square

Posted Jan 21, 2015
Pros: Location.
Cons: Improve the staffs knowledge of guests wanting information on certain things in the area.
Location: Good location and several things to do in the area.
Overall a great hotel. Very clean. Staff was nice but not all informative on local information including the concierge desk. Bar and restaurant is okay. Pricey but obviously given being in the location the hotel is in. I'd use this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2015
Pros: The rooms are very comfortable and clean, the hotel personnel is great.
Location: location was great, everything is nearby, good restaurants, shops, bars
The hotel location is great, within walking distance to good restaurants and shops, everyone is very pleasant and helpful.