Ratings based on 913 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando, FL

Nice hotel, staff could care less

Posted Nov 23, 2014
Really nice new hotel. I was there for a 5hours due to an overnight layover. I slept well. Couldn't eat the breakfast but it didn't look that bad...just usual stuff. The front desk lady was very cold and kept chuckling at everything I asked about...quite rude i'd say. Xany expect much from the NY/Queens crowd eh? Shuttles only depart every top of the hour which omi think is ridiculous, so I lose an extra hour of sleep just so I can catch the right shuttle? It should be on demand at night and every 15 mins during the day, that's how it is everywhere. And what's up with this no hotel rewards because you booked through Expedia? Its stupid! Expedia should do something about it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2014
No problems. Quick shuttle to JFK. Good breakfast, clean room. Good value.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2014
Overall it was good considering the price and the proximity to the airport. The staff were extremely friendly and helpful, the shuttle was right on time and the room was clean. The heater was loud and annoying but I didn't have to leave it on for long. I would recommend for an overnight stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, Canada

Great location and friendly staff.

Posted Nov 7, 2014
Pros: The hotel is located near JFK and the shuttle bus is available all the time. Check in was so fast and the staff are super friendly. Room is very clean
Cons: Vending machines are not working all the time.
Location: Nothing really important around. But after all this hotel is very close to JFK and thats why we booked here.
We arrived early and they allowed us to check in. I had my two little kids and the staff were very friendly with them. The shuttle bus was on time and the room was clean. Upon check out it did not take us that long . Breakfast was really good.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oslo, Norge

Nice hotel, clean rooms

Posted Nov 6, 2014
Very nice staff, soft and comfortable beds.EEven the breakfast was good.
2 out of 5
by A verified traveler

Will avoid

Posted Nov 1, 2014
Pros: Not much
Cons: Larger rooms and better facilities
Location: Nothing nearby.
Our two bed room was so small we couldn't pass at the foot of the bed unless one of us was gone. Bed linens not the best.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Predictable, in a good way

Posted Oct 28, 2014
Pros: Clean; friendly, helpful staff
Cons: better soundproofing in the windows
Location: conveniently close to JFK; take the shuttle to the airtrain and then the subway to Manhattan
Stayed here for the second time in two weeks. Of course the room could have been quieter, but what can you expect from a hotel so near the airport? As I had a late afternoon flight after my night's stay, the hotel staff were most helpful and accommodating, ensuring that I could plan a half day of freedom in the Big Apple knowing that my bags were safely in storage. This is the Holiday Inn experience I have come to know and trust. They're predictable in a good way - no fancy frills but clean rooms and excellent service.
2 out of 5
by A verified traveler

Room Without a View

Posted Oct 23, 2014
Pros: The staff are very friendly
Cons: Breakfast hours
Location: Nothing is near this hotel
The room is very small and dark. There is a small window but it is block by brick wall. The refrigerator and microwave are not in the room. The closet is very small and it will not fit our luggage's.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Sydney, Australia

One Night Stopover

Posted Oct 22, 2014
Pros: The included buffet breakfast was awesome.
Cons: Nothing
Location: Close to the airport but that's all. Nothing in the immediate vicinity.The hotel provides several menus from restaurants which will deliver
As I was travelling with a bike and only had 24 hours in New York I decided to stay close to the airport. With the benefit of hindsight I probably should have stayed in the city as it took 1.5 hours by cab to get there from the hotel. If you weren't planning to go sightseeing it would be fine.
3 out of 5
by A verified traveler

Ok hotel

Posted Oct 19, 2014
TV was not Working properly; power outlet damaged;