Ratings based on 758 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby traveller
Friendly staff and close to the airport.Posted Mar 4, 2014
Friendly staff and close to the airport. Free shuttle. Free breakfast is good. Rooms are rather small but beds are comfortable and clean.
for Everyoneby A verified traveler
nice hotel close to the airportPosted Mar 1, 2014
excellent hotel with courteous airporter drivers and staff
by Martha from Connecticut
Overcrowded breakfast roomPosted Feb 18, 2014
Pros: efficient cheerful staff in morning
Cons: lay-out of breakfast room
The hotel is poorly laid out so that cold air filters down stairs from the front door/check-in desk into the breakfast room, which has the down elevator on one side with luggage elevator (for up stairs to front door) on other and only path for suitcases going directly through the tables. There were not enough places for people to sit, nor enough food to keep up with the crowds, and it was very noisy.
for Everyoneby jenna from philmont, ny
Convenient and accommodatingPosted Feb 16, 2014
I am so glad we chose the holiday inn express. With so many choices near the airport, we relied on the reviews and the price. The staff is the friendliest and most accommodating of any hotel I've ever stayed at. They helped us so much and were so welcoming. The room was clean and so comfy and they gave us a bunch of local menus to order from. My kids and I enjoyed a fun dinner in while watching the flat screen tv. The proximity to the airport was great--the free shuttle driver was so nice and we got to our terminal in record time with an hour to spare. They even have long term parking if you call in advance. We met so many interesting people from around the world just passing through, and the price was very reasonable. I will definitely stay here in the future.
for Everyoneby donna m. from middletown ny
Perfectly fine and a good value.Posted Feb 12, 2014
Stayed here to avoid the drive to jfk in a snowstorm. Arrived late evening so didnt need any services. Just a clean comfortable bed and bath. Parked at airpark right next door where we left the car during the trip. It cost $18 per day and they sent a shuttle to pick us up when we returned. The hotel staff said they could arrange park and fly at the hotel for free but only if arranged 6 weeks prior. Good practical overall experience.
for Everyoneby A verified traveler
Good pickPosted Feb 10, 2014
Enjoyed my stay!! Staff was very helpful great location. Breakfast was great
for Couplesby A verified traveler
Staff works hard to please.Posted Feb 9, 2014
Pros: Close to airport
Close to airport with a staff that works hard to please.
for Everyoneby e from Louisiana
Small but clean roomsPosted Feb 1, 2014
The hotel was clean, the room was very small but clean. Good breakfast and shuttle was on time. Pleasant stay
for Everyoneby Gerda from Sweden
super friendly staffPosted Jan 31, 2014
Pros: The Staff. They were all very friendly and helpful.
Cons: Availability of in house food, other than the complimentary breakfast
Our stay as an elderly couple needing some special assistance had a fantastic stay here in between flight. We spent one night coming, and one night going and the staff were all very friendly and accomodating. We would recommend this hotel as a friendly, personable hotel to other travelers looking for a place to rest between flights. Many thanks to the entire staff at Holiday Inn Express Jamaica for making our travels memorable and pleasant. The only negative thing was that the hotel heater was broken, so the room was very cold, but we lived through it. Also, the hotel does not have a in-house restaurant.
by A verified traveler
Lack of Local RestaurantsPosted Jan 29, 2014
The staff & room were good. The only issue is there were few local restaurants within walking distance. I ordered dinner from a recommended pizza place that delivered.