Ratings based on 1,321 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom Seattle WA

Nice hotel close to the airport

Posted May 28, 2015
Pros: Breakfast Shuttle Close to airport and public transportation Room was spacious, and comfortable bed.
Cons: Housekeeping! We left our room right after 10am and when we returned at midnight found it unserviced.
Location: airport Take the metro to the city
We had a very good stay at this hotel, the only exception is that we did not receive housekeeping for our room. When we arrived back it was way too late to say anything, but we told the desk manager at check out and he was very apologetic. The room was very comfortable, the shuttle was prompt, it was easy to catch a bus to the metro and travel to the city. The breakfast buffet was better than average. Overall I would stay here again.
2 out of 5
by A verified traveler

didn't feel safe

Posted May 28, 2015
While I was sleeping around 1am someone started banging on my door and I was alone with my daughter. They continued to bang and we could hear men behind the door. We didn't turn the lights on and we ignored them until they left. However, we never slept a wink after that and we were happy to be out of there at the crack of dawn. If you are traveling with a male companion you may feel safer but definitely not with women only.
1 out of 5
by A verified travelerfrom la

Terrible condition, bad location

Posted May 22, 2015
Pros: staff is kind
Location: location is near airport, but there is nothing around
I made a reservation for double bedroom (2 queens bedrooms) but they told me there is no double bedroom. and I don't have choice but using sofa bed. and sofa bed is too small, and it's very uncomfortable, as you know. room is not clean, and it's almost underground room. I can see parking car from window.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2015
convenient place and near from JFK airport. the only thing was not good is the Wi Fi was so bad.
3 out of 5
by A verified traveler

Posted May 19, 2015
部屋のドアと窓の防音性能が非常に低いことと、周りに何もないことが大きなマイナスです。 それ以外には大きな問題はなく、シャトルバスもホテルから直接出ていて便利でした。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

nice hotel close to airport.

Posted May 16, 2015
Pros: convience
Cons: add microwave in room,refrigerators.
Location: you needed a car to go to any locatios.
I was impress with the free breakfast choices.linen changed daily.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very satisfied

Posted May 16, 2015
The staff are very nice and helpful. Room is very clean and doesn't smell.
4 out of 5
Recommended
for Everyone
by A verified traveler

Alright hotel close to airport

Posted May 9, 2015
We spent just one night at the hotel since we had to catch an early flight. The bed was very conformable, the room clean and the hotel staff were nice and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2015
Nice clean room with good shuttle to airport Shuttle is every hour on the hour. Every half hour would be nice
3 out of 5
Recommended
for Everyone
by A verified traveler

Holiday Inn Express Kennedy Airport

Posted May 3, 2015
Pros: Close to JFK. Good breakfast.
Stayed there for one night to catch a plan next morning. Very noisy.