Ratings based on 568 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Arlington, MA

Excellent Hotel in wall street area

Posted May 11, 2015
Great location. It was so close to the water taxi pier on south street seaport. We were able to walk to the statue of liberty at night cruise!
3 out of 5
by A verified travelerfrom New York

Convenient but expensive

Posted May 8, 2015
Pros: Location
Cons: Housekeeping attention to details in the room
Location: Very close to my business meeting locations - walking distance
Hotel was very close to my business meetings so very convenient. Aside from continental breakfast, no food facilities in hotel. They provided directions to nearby food options, but I found some errors in their information. Room had 2 burned out light bulbs which they replaced at my request. The shower curtain was 'inoperable' and the bathroom door would not open all the way because the shower curtain rod extended beyond the tub. Room was clean and relatively quiet for NYC, but the price charged through Expedia was very high - not considered a 'good deal' bundled offer along with my airline charge.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ny

Nice hotel

Posted Apr 26, 2015
Came here to get away for the weekend with my husband And we had an amazing experience at the hotel we had no idea where anything g was because we had never been here before and everytime weasked for information or directions the staff was more than helpful. The rooms we very clean as well as the rest of the hotel. overall we had a great stay
Comment from Hotel Management
Apr 27, 2015 by Nballou, Hotel Management
Dear Valued guest, Thank you so much for your kind review.It is wonderful to hear that you had an amazing stay with us and we were able to make the weekend special for you and your husband.My staff and I take pride in providing quality service that our guest enjoy.I am very glad that we could be of service to you. We do hope to see you both again soon.
Comment from Hotel Management
Apr 27, 2015 by Nballou, Hotel Management
Dear Valued guest, Thank you so much for your kind review.It is wonderful to hear that you had an amazing stay with us and we were able to make the weekend special for you and your husband.My staff and I take pride in providing quality service that our guest enjoy.I am very glad that we could be of service to you. We do hope to see you both again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

good location for me

Posted Apr 1, 2015
Cons: rooms are very small, but was lucky to ask for something bigger. priority club member
Location: wall street is ther, and the seaport
the breakfast was very good, nice waitress. our room was good after seeing the first one, so small for 2 people. staff was pleasant and hotel was very clean.
Comment from Hotel Management
Apr 4, 2015 by nballou, Hotel Management
Dear Value Guest, Thank you so much for your valuable feedback. Its such a pleasure to hear that you enjoyed your stay with us and you found everything to your satisfaction. We hope you visit us again soon.
2 out of 5
by A verified traveler

Posted Mar 30, 2015
Room was very small and the cafeteria was packed with no room for people to even get anything for the "free breakfast"
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and easy access to wall street

Posted Mar 13, 2015
Good and convenient. Breakfast is good.and the location is great.all positives except one minor thing.the temperature is controlled by the hotel.it's good if u give the option to the guest.
Comment from Hotel Management
Mar 20, 2015 by Nballou, Hotel Management
Dear Valued Guest, Thank you so much for your review. We truly value your feedback. I am very glad to hear that you enjoyed your stay with us and everything was up to your expectation. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom cape cod

Great location. Affordable and safe

Posted Mar 9, 2015
perfect space, safe area easy access to subway. Great staff , helpful. Will definitely go back
Comment from Hotel Management
Mar 11, 2015 by Nballou, Hotel Management
Dear Valued Guest, Thank you for your feedback, we really appreciate your opinion. I am also very pleased to hear that you enjoyed your stay with us. We hope that you come back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Mar 2, 2015
Very comfortable and wonderful experience. Cozy great experience
Comment from Hotel Management
Mar 11, 2015 by Nballou, Hotel Management
Dear Valued Guest, Thank you so much for your feedback. I am very glad to hear that you enjoyed your stay with us. We hope to see you again soon.
2 out of 5
Recommended
for Couples
by A verified traveler

Would not recommend.

Posted Feb 19, 2015 on Hotels.com
Upon arriving at the hotel we were greeted by an unfriendly front desk receptionist. Our room's toilet was running and not working. They sent someone to fix it, because there were no other rooms available, it didn't get fixed. My husband ended up fixing it. We would not recommend this hotel.
Comment from Hotel Management
Apr 25, 2015 by Nballou, Hotel Management
Dear Guest, I am sincerely apologize for the inconvenience you experienced during your stay with us. I do hope that you give us another chance to make things right.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom houston

Nice hotel

Posted Feb 19, 2015
After my flight got cancelled due to weather, I had to stay in ny for another 2 nights, so I booked this hotel cuz of their reasonable prices and very close to the hotel I was staying the nights before. And it wasn't bad at all. Very clean and comfortable, staff were very friendly and helpful. Overall I was very satisfied.
Comment from Hotel Management
Mar 6, 2015 by Nballou, Hotel Management
Dear Guest, Thank you very much for taking your time to write a review recognizing our staff and service at the hotel. We hope to see you again soon.