Ratings based on 540 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and easy access to wall street

Posted Mar 13, 2015
Good and convenient. Breakfast is good.and the location is great.all positives except one minor thing.the temperature is controlled by the hotel.it's good if u give the option to the guest.
Comment from Hotel Management
Mar 20, 2015 by Nballou, Hotel Management
Dear Valued Guest, Thank you so much for your review. We truly value your feedback. I am very glad to hear that you enjoyed your stay with us and everything was up to your expectation. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom cape cod

Great location. Affordable and safe

Posted Mar 9, 2015
perfect space, safe area easy access to subway. Great staff , helpful. Will definitely go back
Comment from Hotel Management
Mar 11, 2015 by Nballou, Hotel Management
Dear Valued Guest, Thank you for your feedback, we really appreciate your opinion. I am also very pleased to hear that you enjoyed your stay with us. We hope that you come back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Mar 2, 2015
Very comfortable and wonderful experience. Cozy great experience
Comment from Hotel Management
Mar 11, 2015 by Nballou, Hotel Management
Dear Valued Guest, Thank you so much for your feedback. I am very glad to hear that you enjoyed your stay with us. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom houston

Nice hotel

Posted Feb 19, 2015
After my flight got cancelled due to weather, I had to stay in ny for another 2 nights, so I booked this hotel cuz of their reasonable prices and very close to the hotel I was staying the nights before. And it wasn't bad at all. Very clean and comfortable, staff were very friendly and helpful. Overall I was very satisfied.
Comment from Hotel Management
Mar 6, 2015 by Nballou, Hotel Management
Dear Guest, Thank you very much for taking your time to write a review recognizing our staff and service at the hotel. We hope to see you again soon.
2 out of 5
by A verified travelerfrom M.

Noisy room and HVAC system

Posted Feb 12, 2015
Request the highest possible floor as Manhattan is noisy even at night. The HVAC system in each room starts every 2-3 minutes when set to automatic and is so noisy, it prevents someone to fall asleep.
Comment from Hotel Management
Mar 6, 2015 by Nballou, Hotel Management
Dear Guest, I am very sorry to hear that you experienced some issues during your stay with us. I do hope that you consider staying with us again in the near future so we can make things right.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom australia

Awesome pillows, comfy bed.

Posted Feb 12, 2015
Pros: The staff. All were excellent. Service was excellent.
Cons: Airconditioners are too big and noisy.
Location: Location was within walking distance of 911 step and memorial, Fulton station, ferry terminal, wall street bull, century 21 for best shopping.
Was very lovely room. We had largest room. They are all small but huge beds and comfort is great. Very helpful staff.
Comment from Hotel Management
Mar 6, 2015 by Nballou, Hotel Management
Dear Guest, I am very glad to hear that you enjoyed your stay with us. We hope you come back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location.

Posted Jan 27, 2015
Great location. A lot of weekend free parking spots about a block away from the hotel if you drive there. If you do and it's during the weekend, do not park in a garage, they're ridiculously expensive
Comment from Hotel Management
Mar 7, 2015 by Nballou, Hotel Management
Dear Guest, I am very glad to hear that you enjoyed your stay at our property. We hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

College Auditions

Posted Jan 27, 2015
Pros: Location to the University.
Cons: Updated rooms.
Location: Wall street. Financial District. Pace University. Close to fashion district, freedom towers, dining.
In town for my daughter's college auditions at Pace University, Fordham University and Tom Tordorov conservatory. Not familiar with NY, subway system nor alternate transportation. Hotel front desk, arranged car service from airport to hotel upon our arrival at midnight. Next day, front desk, Yasmin Maza,l et us know subway was the best way to get around and provided us information on costs and a print out for each of our destinations and what trains/exits to take. Saturday night, storm JUNO arrived. We are from FL and have never seen snow so needless to say we were concerned about getting stuck in a blizzard. Front Desk, Yasmin, Hotel Manager and even the attendant, Sonia, in the breakfast area were very comforting and helpful. They again made arrangements for us to get to the airport in an attempt to get an earlier flight as soon as possible and did their best to ease our worry. We made it just in time and to FL safely. I phoned the hotel and they immediately knew who I was " hi Ms. Rodriguez, is everything ok?"; they thanked me for letting them know we made it home ok as they were worried...now THAT is CUSTOMER SERVICE!
Comment from Hotel Management
Mar 7, 2015 by Nballou, Hotel Management
Dear Guest, Thank you for taking your time out to write such a wonderful review about our staff. I am very glad that you made it home safe. We hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Heating System

Posted Jan 27, 2015
Pros: Complimentary breakfast was very helpful.
The heating system was very loud. I had to turn it off in order to sleep.
Comment from Hotel Management
Mar 7, 2015 by Nballou, Hotel Management
Dear Guest, I am very sorry to hear that you experienced some inconvenience during your stay. I hope you give us another chance to make it up to you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Utah

Close to everything.

Posted Jan 20, 2015
Front desk was very professional. Checking in was so easy and he also pointed us to a great Restaurant he even gave us a map and phone number of the Restaurant.
Comment from Hotel Management
Jan 23, 2015 by Nballou, Hotel Management
Dear Guest, Thank you for taking your time to write a great review commending our front desk staff. I am glad you enjoyed your stay. Hope to see you again