Ratings based on 515 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location.

Posted Jan 27, 2015
Great location. A lot of weekend free parking spots about a block away from the hotel if you drive there. If you do and it's during the weekend, do not park in a garage, they're ridiculously expensive
5 out of 5
Recommended
for Everyone
by A verified traveler

College Auditions

Posted Jan 27, 2015
Pros: Location to the University.
Cons: Updated rooms.
Location: Wall street. Financial District. Pace University. Close to fashion district, freedom towers, dining.
In town for my daughter's college auditions at Pace University, Fordham University and Tom Tordorov conservatory. Not familiar with NY, subway system nor alternate transportation. Hotel front desk, arranged car service from airport to hotel upon our arrival at midnight. Next day, front desk, Yasmin Maza,l et us know subway was the best way to get around and provided us information on costs and a print out for each of our destinations and what trains/exits to take. Saturday night, storm JUNO arrived. We are from FL and have never seen snow so needless to say we were concerned about getting stuck in a blizzard. Front Desk, Yasmin, Hotel Manager and even the attendant, Sonia, in the breakfast area were very comforting and helpful. They again made arrangements for us to get to the airport in an attempt to get an earlier flight as soon as possible and did their best to ease our worry. We made it just in time and to FL safely. I phoned the hotel and they immediately knew who I was " hi Ms. Rodriguez, is everything ok?"; they thanked me for letting them know we made it home ok as they were worried...now THAT is CUSTOMER SERVICE!
4 out of 5
Recommended
for Everyone
by A verified traveler

Heating System

Posted Jan 27, 2015
Pros: Complimentary breakfast was very helpful.
The heating system was very loud. I had to turn it off in order to sleep.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Utah

Close to everything.

Posted Jan 20, 2015
Front desk was very professional. Checking in was so easy and he also pointed us to a great Restaurant he even gave us a map and phone number of the Restaurant.
Comment from Hotel Management
Jan 23, 2015 by Nballou, Hotel Management
Dear Guest, Thank you for taking your time to write a great review commending our front desk staff. I am glad you enjoyed your stay. Hope to see you again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chile

Close to attractions

Posted Jan 19, 2015
It was good. Close to the subway and the Statue of Liberty. The breakfast was delicious and the staff was really nice and helpful.
Comment from Hotel Management
Jan 23, 2015 by Nballou, Hotel Management
Dear Guest, Thank you for staying with us. I am glad that you enjoyed out complimentary breakfast. Hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location with good price

Posted Jan 7, 2015
Tasty breakfast, great location, AC is a little noisy. Nice staff.
Comment from Hotel Management
Jan 23, 2015 by Nballou, Hotel Management
Dear Guest, Thank you so much for staying with us, I am glad the you found our complimentary breakfast to be tasty. I hope that you come back to stay with us again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom virginia

Great location, good value for money

Posted Jan 4, 2015
Pros: Location
Cons: More staff at breakfast at busy times
This hotel is a small hotel just off wal street, great location for subway, 911 memorial and Statue of Liberty. Very good breakfast, rooms were very clean and comfy but on the small side, this didn't matter as you don't spend much time in there. When I go back to NYC I will try to get into this hotel again.
Comment from Hotel Management
Jan 23, 2015 by Nballou, Hotel Management
Dear Guest, Thank you so much for taking time out to write such a wonderful review. Hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the financial district

Posted Dec 30, 2014
LOUD. Other patrons were rude and LOUD. WIFI hard to connect to. Wifi slow.
Comment from Hotel Management
Jan 23, 2015 by Nballou, Hotel Management
Dear Guest, I am very sorry to hear that you experience some issues during your stay. I that you come back again to stay with us.
Comment from Hotel Management
Jan 23, 2015 by Nballou, Hotel Management
Dear Guest, I am so sorry that you had issues connecting to our WIFI. I have taken the necessary steps to ensure that this issue does not occur again. I hope that you consider staying with us again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2014
Very helpful and knowledgeable staff. Clean rooms and decent breakfast to help you start your day. Left something in room long after checkout and staff was quick to find it and fedex to me. Would definitely stay here again!
Comment from Hotel Management
Jan 23, 2015 by Nballou, Hotel Management
Dear Guest, I am very glad that you enjoyed your stay with us. We hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wake Forest, NC

Good location, reasonably priced

Posted Dec 24, 2014
Pros: Good location, friendly and efficient staff.
Cons: Nothing really comes to mind.
Location: Business district was quiet -- pleasantly so. 911 Memorial and ferry to Ellis and Liberty Islands were within walking distance.
Room was a bit small, especially for three people, but certainly more than adequate. Location was great and convenient to the subway. We especially enjoyed the continental breakfast, which was excellent.
Comment from Hotel Management
Jan 23, 2015 by Nballou, Hotel Management
Dear Guest, I am very glad that our complimentary breakfast was up to your satisfaction. We look forward to seeing you again.