Ratings based on 3,080 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted May 22, 2015
Pros: the location and it was quiet.
Just problems : First my room was "flooded" apparently, and I could get it. So I had to go to another room for one night and then change to the original one. And then the shower was not working. As I cannot use my right arm, it was very difficult for me to get out of the bath.
Comment from Hotel Management
May 26, 2015 by Michael , Hotel Management
Dear Valued guest, Thank you for writing a review regarding your experience during your recent stay at the Holiday Inn 57th Street. We greatly appreciate you taking the time to bring these matters to our attention and apologize for any inconvenience due to the bathroom condition. While we wish you had a better experience, it is apparent in this case we fell short. We hope to accommodate you again in the future to show you our true level of service. Sincerely, Michael Melendez Guest Service Supervisor
3 out of 5
by A verified travelerfrom Chile

hotel close to subway station

Posted May 21, 2015
Pros: Location
Cons: The hotel need a good renovation (looks old)
We just stay one night. The hotel need a good renovation (looks old): the bathroom has a moldy smell and it looks that they just painted over mold. Also bathroom walls were covered with wallpaper ... a nice way for the mold to get behind it.
Comment from Hotel Management
May 26, 2015 by Michael , Hotel Management
Dear Silvia, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Michael Melendez Guest Service Supervisor
Comment from Hotel Management
May 26, 2015 by Michael , Hotel Management
Dear Silvia, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Michael Melendez Guest Service Supervisor
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Working In NYC

Posted May 19, 2015
Pros: Location and price
Cons: See above
Location: Easy walk to where I was working and subway system. Near Central Park.
Front End Hotel staff were pleasant and accommodating. Room was clean and the staff attended to the room each day. The air conditioning was not working well, didn't seem to pull the humidity out of the room. Thus the room felt damp and the smell was not pleasing. The toilet flushing device was tricky, difficult to make work. Elevators were shaky. Overall it was a good location, easy to get where I needed to go and the price was acceptable.
Comment from Hotel Management
May 26, 2015 by Michael , Hotel Management
Dear AL, Thank you very much for your recent stay at our hotel and for taking your time on posting this review. We are sorry to see you did not enjoy your overall experience with The feedback we receive from our valued guest enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Once again, we appreciate you taking the time to share your comments with us and we hope to accommodate you again soon. Sincerely, Michael Melendez Guest Service Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient Manhattan hotel

Posted May 13, 2015
Pros: Convenient location, reasonable pricing, helpful staff.
Cons: The hotel rooms themselves could use updating. The room decor felt dark and claustrophobic.
We came into town to see the Daily Show with Jon Stewart and this hotel was extremely close and convenient while also being an easy (20 minutes) walk to Times Square, Broadway, and five minute walk to Central Park.
Comment from Hotel Management
May 18, 2015 by Michael, Hotel Management
Dear Valued Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Michael Melendez Guest Service Supervisor
3 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Great location.

Posted May 12, 2015
Pros: Location and PRICE!!!
Cons: It is a touch tired looking but overall it is clean and the staff nice
Location: Shopping, eating , more eating and great parks. A couple of blocks away from Lincoln Center, Columbus Circle (subway) and Centeral Park
The hotel is cleans and staff is pleasant. Could use a bit of an update however I think it definitely is up to a typical Holiday Inn. The location is great and the price for the room I had was pretty incredible considering it was Manhattan. Lots of restaurants and only about 10 blocks from Times Square. That area of 57th is quiet and near Lincoln Center where there is a couple of nice parks. Time Warner and Columbus Square are only about 3 blocks away if you want to shop.
Comment from Hotel Management
May 14, 2015 by Julia, Hotel Management
Dear Daryl, Thank you very much for your review. We are glad you found value in our hotel and we provided a comfortable stay for you. Thank you for the location perks you have listed for our Expedia community. We hope you will consider us during your next trip to New York. Sincerely, Julia Kondratenya, Manager.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
A place to sleep at a good rate. Nothing more. Nothing special. Staff were great, friendly. Super fast check in, check out.
Comment from Hotel Management
May 12, 2015 by Michael , Hotel Management
Dear Johnnya, Thank you so much for your candid review of our hotel. We are glad to hear that our staff was very professional and accommodating towards you and that you had an overall pleasant stay with us. It’s our goal to consistently provide superior service and accommodations and your comments are very important to us. We hope to have an opportunity of welcoming you back again soon. Sincerely, Michael Melendez Guest Service Supervisor
4 out of 5
Recommended
for Everyone
by A verified travelerfrom DW

Close to cruise terminal.

Posted May 10, 2015
Stayed one night prior to cruise, very close, so close some taxi drivers would not take us.....tip well and they will.
Comment from Hotel Management
May 11, 2015 by Michael , Hotel Management
Dear DW, Thank you for taking your time on posting this review about you recent stay with us. We are delighted to hear that your found our hotel location perfect for your one night stay. We hope the next time you visiting New York we can be you ideal hotel destination. Sincerely, Michael Melendez Guest Service Supervisor
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean, but dated

Posted May 9, 2015
Spacious room in a convenient location, but dated common spaces.
Comment from Hotel Management
May 11, 2015 by Michael , Hotel Management
Dear Valued guest, Thank you for taking your time on posting this review about your recent stay with us. We are glad to hear that you enjoyed our location and our rooms. The next time you visit New York we hope we can be your ideal location. Sincerely, Michael Melendez Guest Service Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect distance from everything we wanted to do

Posted May 8, 2015
From the time we walked in, we found the hotel staff to be very pleasant and helpful. The location is great ....close to Central Park and the theater district with easy access to the Metro for touring downtown area. Our room was very comfortable and quiet and nice to come back to after touring to rest and refresh.
Comment from Hotel Management
May 9, 2015 by vigo@nyc57.com, Hotel Management
Thank you for your review. We're glad you had a satisfactory stay. Customer service is something we take great pride in, so we're so pleased to hear you found our staff pleasant and helpful. We truly appreciate your feedback, and hope you will stay with us again the next time you're in NY! Sincerely, Tara Pizzi Guest Service Manager
3 out of 5
by A verified travelerfrom Hoofddorp

Beetje gedateerd Hotel

Posted May 6, 2015
Pros: Ligging
Minpunt : Kamers zonder airco en minibar. Hotel heeft een ongezellig jaren vijftig uitstraling. Bedden zijn wat krap voor een gezin met vier personen. Pluspunt: De ligging is ideaal. Dicht bij Central Park en Columbus Circle Metro Station met vele metrolijnen. Genoeg restaurants/supermarkten op loop afstand.