Ratings based on 983 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Baltimore, MD

Great value

Posted Jan 21, 2015
Pros: Very clean and updated room and bathroom, comfortable beds, and having a charging/dock station for our electronics is surely a PLUS
Cons: Better customer service at the front desk
Location: Very close to Newark Intl Airport, outlet malls, and easily accessible to I-95
My husband went to the front desk to check-in and the staff asked for his ID. She said in a quick and unfriendly manner that she couldn't find any reservation under his name. She proceeded to accommodate another guest. Staff didn't bother to ask him if the reservation was under another name so he had to wait again until the other guests were served. My husband thought of it as unprofessional and rude. Despite the unpleasant check-in, our family enjoyed the nice and modern room, comfortable beds and very clean bathroom. We will definitely consider booking at this hotel the next time we are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 21, 2015
Hotel was great, very difficult to find at night without a GPS. Staff was accommodating but were not too helpful with driving directions.
2 out of 5
by A verified traveler

Choose a different airport hotel

Posted Jan 16, 2015
Pros: The 24-hour shuttle is very handy.
Location: Don't stay at this hotel if you plan to stay longer than a day. There is nothing nearby besides the airport.
I am about to make a HEFTY accusation, so take it or leave it, but I believe that my credit card number was stolen at this hotel's front desk. It was a card I used to only pay for this hotel and was somehow stolen during my trip. Again, take this information for what it is, but I would not feel comfortable handing over my personal information at this location again. On the other hand, the staff is nice and charismatic. They help you get where you need to go when you don't know the area. Cleanliness-wise, there was hair that wasn't mine on my pillows and dirty rags left in the bathroom. It's the little things, but these things add up when there's numerous airport hotels to choose from and when the rate isn't the cheapest. Long story short....just choose a different hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Clayville

New Jersey Devils trip

Posted Jan 9, 2015
Pros: Clean and organized
Cons: Price a little steep.
Location: We are really into " city life". Airport close by. There was a lot to do if you were willing to drive.
Took my husband for a surprise game and over night getaway. Room was nice. Hotel staff got us a great car service for transportation to and from the game. Everyone was friendly and helpful. Dinning area staff very efficient.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamburg

Ideales Hotel für Stop-Over

Posted Jan 8, 2015
Pros: Die zentrale Lage und der gut funktionierende Shuttle zum Flughafen
Cons: Die Freundlichkeit der Hotel-Mitarbeiter sollte deutlich verbessert werden
Location: Zentrale Lage am Newark Int Airport mit guter Shuttle Anbindung. Gut auch die Nähe zur Jersey Garden Outlet Shopping Mall
Das hat keine wirklichen Highlights. Über den gut funktionierenden Shuttle zum Flughafen ist man relativ schnell im Hotel. Check-in und check-out stellen für die Mitarbeiter eher eine Last dar und so richtig `Willkommen` ist man dort nicht als Gast. Sehr schön die schenlle Anbindung auch and die Outlet Shopping Mall Jersey Garden. Ein Mall Shuttle fährt vom Flughafen regelmässig zur Mall
4 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic place to stay at.

Posted Jan 6, 2015
The staff was friendly, the food was delicious. The shuttle was always there. Overall great place to stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Nice, clean hotel

Posted Jan 5, 2015
Location: Right beside the Newark International Airport so transportation into NYC is quick and easy via train. The shuttle van arrives promptly from the hotel.
The hotel was very clean and the staff was friendly. We loved the van shuttles that would take us to and from the airport for free, as we rode the train into the city every day. The drivers were very nice. The bar/restaurant in the hotel was nice also. I didn't eat there, but had drinks several times. Overall my experience was very positive.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

Easy by the airport

Posted Jan 2, 2015
Pros: Everything.
everything was nice pleasant and easy. My check in was polite and efficient, the shuttle was there on time. The room was very nice and quiet. Overall a very good experience and I already have recommended it to friends.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, staff not very nice

Posted Dec 29, 2014
Hotel was nice and comfortable. Staff at the front desk was not very willing to help ant the attitude was not always positive. Transportation to Manhattan is simple but takes a long time to get there; if you are taking the bus, you could take the train bit is very expensive if you plan to go more than once (25 dollars round trip) Shuttle was not always available at P4 and took a while to get to the terminal. Overall it was nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Improved service

Posted Dec 18, 2014
Cons: Better cleansing of bathrooms ,mouldy
I have stayed at this hotel before and I am happy to report that the service has greatly improved.