Ratings based on 3,352 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
74% of guests recommend
2.6 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Greensboro

Great location - no frills

Posted Jul 22, 2014
Pros: Location, location, location. And there's a nice little sandwich shop just off the lobby on 43rd St that's open 24/7.
Cons: Room A/C could have been better. No view out the window. Definitely NOT a romantic getaway spot!
Location: One-half block from Times Square, subways, Port Authority
As others have said, you get what you pay for. There's a bed, bathroom, chair, TV and phone. It's clean, quiet, cheap and close to everything. An excellent value for the money.
2 out of 5
by A verified traveler

Cheap hotel so cheap amenities

Posted Jul 22, 2014
I stayed for 2 night at the hotel. Yes it is close to time square and might be one of the cheapest accommodation but the the hotel is old and stinks. The network for mobile phone is useless since i got a very low connection or sometimes none. An asian staff was nice to me but the rest were a bit rude and doesn't smile
3 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Excellent location for Times Square.

Posted Jul 21, 2014
Old hotel but was clean and comfortable. Very friendly and helpful staff. Would like to see an ice machine added. Great location for Times Square and tour bus pick-up sites, lots of restaurants and stores within walking distance, also able to walk to Broadway shows. Would definitely stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler

location was great, room amenities not so much

Posted Jul 21, 2014
Pros: location
Cons: room fixtures
Location: near time square, which was great
tv did not work properly, bed sheets did not fit the bed(too small!), elevator broke (1 of 3). great location and a good value for NYC i guess.
2 out of 5
by A verified traveler from Northern VA

Where is the ice?

Posted Jul 21, 2014
*no ice machine at all *5.00 for 30 minutes of internet in a place where my phone had zero reception *5 channels on the television. *room was almost 200.00
2 out of 5
by A verified traveler from Washington DC

You pay for Location ONLY

Posted Jul 21, 2014
Pros: Location - only a block from Times Square and very close to many other attractions.
Cons: General cleanliness, replace carpeting.
Location: Pretty much the only redeeming feature. Walking distance to almost every major attraction in NYC and plenty of subway access to get to everything else
The hotel photos are completely misleading. They make this place look clean, comfortable and like a great deal. Wrong. Here are a few things we weren't cool with: -NO amenities in the bathroom. Not even a hair dryer or soap. -There is a closet attached to the room that I wouldn't ever put clean clothing in and that had a light bulb with a string attached but it wouldn't turn off. -The toilet barely flushed. -The bathroom tiling looked fairly new but was cheaply done because despite being new, the caulking was already coming undone. -Scratchy sheets and uncomfortable pillows. -No room service. -Lobby staff make you feel unwelcome until you show your room key card, then they just ignore you. -$5 fee per bag to store luggage after check out (I don't know if this is common, but I have NEVER paid for this service, it's usually a courtesy). -Being ignored for at least five minutes before having any questions answered by front desk staff. Essentially: stay here if you feel like location is the most important thing and you don't have the money to splurge on something nicer. I wish I had.
2 out of 5
by A verified traveler from Europe

Stay away from this hotel.

Posted Jul 21, 2014
Pros: Location
Standart double room had one decent feature -- the beds were more or less OK. There was not a single chair to be found, which was easily explainable -- there was absolutely no room for it. The countertop along the wall therefore could not be used as a desk, but when one would try to utilize it this way, the other person in the room could not move anywhere in the room. There was not cold water at the sink, only in the shower. And some other things... If you do stay there, try to check out way before 11.00 am, or be prepared to wait a very long time before the elevator, stopping at your floor will have enough room for even a single person to get in -- we had to wait good 15 minutes.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
The closet was big .the windows need coverings The bathrooms could us up dating
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Pleasant Stay

Posted Jul 20, 2014
Pros: The excellent location and the reasonable price.
Cons: Having all Hotel Carter rooms renovated so all guests can have a clean updated room for the same reasonable rates. Safety deposit box in room.
Location: Excellent location. 1/2 block to Times Square. Walking distance to the theatres and restaurants, subway, Port Authority, 20 min walk to Central Park.
Hotel Carter is in an excellent location and safe to walk day or night. Hotel Carter is ideal for the tourist that wants to pay a reasonable rate for a fantastic location in the heart of New York City and is looking for a clean bed and a hot shower. My stay at Hotel Carter was a very pleasant experience. I did request when booking my reservation a renovated and quiet room. And I am pleased to say room 638 was all that I requested. When checking in William was very pleasant and mentioned if I should have any problems I should let him know. The room was clean. The double bed looked more like a queen size and was very comfortable. There was a nice marble looking desk and a mirror above but no desk chair. There was a sofa chair. There was a small round table with a phone on it. There was a floor lamp but the switch on it was not working. There is a ceiling light. There was a TV on the wall opposite the bed. There is a large closet but only 4 hangars. There are about 4 hooks in the closet. It was good enough for me. Note there is no clock radio in the room. The a/c worked fine and even when it wasn’t on, the room was not hot. The bathroom was clean but very small. You get the bare essentials. A bar of soap, a small bottle of shampoo, a few small bath towels.There is a hairdryer.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Good location.

Posted Jul 20, 2014
It's near Times Square and it was easy to get to most places.