Ratings based on 1,211 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Nie wieder

Posted Dec 17, 2014
Cons: Dass Hotel aus dem Angebot nehmen.
Location: Die Lage ist sehr zentral in der City von Manhattan und direkt um die Ecke am Empire State Building. Nur zwei Straßen bis zur U-Bahn.
Das Zimmer war zum Hinterhof, Frühstück auf Papptellern, keine Auswahl und der Abfallsack für das "Geschirr" hing an der Türklinke. Unglaublich
2 out of 5
by A verified travelerfrom barcelona

No para largas estancias

Posted Dec 12, 2014
Estuvimos 7 noches y yo creo que pudimos dormir gracias a lo cansados que estábamos. Como profesional de la hostelería no nos pidieron documentación por lo que es imposible saber asi quien se aloja. El personal de recepción con muy poco interés por ayudar, excepto un hombre latino que nos encontramos en el turno de noche y otro chico de desayunos. Pero mi queja va especialmente a un hombre de origen turco (claramente de notaba en su acento) fue bastante desagradable cada vez que preguntábamos, respuesta secas y cortas. Incluso decidimos preguntar al chico de desayunos como se iba a JFK en metro antes que a el porque con su poco interés seguro que nos enviaba por el camino incorrecto. Respecto las habitaciones limpieza correcta, quizá junto al desayuno complementario lo mejor del hotel. El mantenimiento desfasado. La primera noche pedimos que apagaran una especie de ventilador que sonaba cada minuto. Subieron, hicieron el intento pero a los 15 minutos volvió a sonar, así que por no molestar mas estuvimos toda la semana con el dichoso ruido. Las camas tienen pinta de tener mas de 10 años porque los muelles se clavan en la espalda. Insonorización: 0, incluso para mi que no me cuesta dormir con ruido a veces se hacia insoportable. Finalmente, no hay seguridad en dejar las maletas, dejan la habitación de las maletas abierta al acceso de todo el mundo bajo tu responsabilidad.
5 out of 5
Recommended
for Everyone
by A verified traveler

Die lage ist einfach perfekt, sehr sauber.

Posted Dec 11, 2014
Alles perfekt, sehr sauber,klein aber alles vorhanden was man braucht.
2 out of 5
by A verified traveler

Posted Dec 10, 2014
I chose this hotel because it was cheap and the location was convenient. The hotel is very outdated. Worn-out carpet in rooms and hallways. Looks like a glorified hostel. There are more competitive hotels in the area in the similar price range.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Mülheim

Sehr zentales Hotel

Posted Dec 9, 2014
Wir waren direkt mitten im Geschehen, freundliches Personal,jedoch sehr einfache Ausstattung. Das Zimmer war sehr eng und mit wenig Licht von draußen. Jeden Tag eine Reinigung mit frischen Handtüchern. Auch das Frühstück war für amerikanische Verhältnisse ausreichend für den Start in den Tag.
3 out of 5
by A verified traveler

Not everyone wants to elaborate on their experienc

Posted Dec 4, 2014
Then you limit the characters. If you want more people to participate do not make items mandatory
4 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles

Nice hotel central location.

Posted Dec 2, 2014
Clean room, but small, view of a brick wall. Concierge 24 hours- helpful with shuttle to airport. Ok breakfast. Good experience overall.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Paris

Hôtel très bien situé ! Bon rapport qualité prix

Posted Dec 1, 2014
Pros: A notre grande surprise, le petit déj était un self : pratique et très bien fourni (muffin, donuts, café) avec un personnel de service très souriant
Cons: Côté vieillissant : meuble, lampe, chauffage ont beaucoup servi !
Location: A deux pas de l'empire state :et sur la ligne 6 (parfaite pour vagabonder du nord au sud ! )
4 jours en famille. Très bon accueil et très bonne situation géographique. Juste une mauvaise surprise le premier soir : panne de chauffage dans la chambre ! Le problème a été réglé mais nous avons eu peur ! L'ensemble des équipements mériterait un bon lifting mais bon, à ce prix, on ne dit rien de plus !
4 out of 5
Recommended
for Everyone
by A verified travelerfrom DC

Ok hotel

Posted Nov 30, 2014
I was staying at this hotel for one night,and I can say it was enjoyable stay. The only thing I really didn't like about it is that there is only one elevator,and it takes forever to get it. On the other hand,rooms are very spacious as well as bathrooms.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia, PA

Last Minute Hotel

Posted Nov 20, 2014
Pros: The Price was good (especially with Continental Breakfast included). The location is very good and near City transportation!
Cons: New Paint and Room Decor. More "Do Not Disturb" Door Tags in the Room, so Housekeeping doesn't just walk in while you are Sleeping!
Location: Very near the Union Square area. Close to the Empire State Building, Madison Square Gardens, and the large Barnes & Noble Book Store.
I had been shopping in the "City" and became ILL while there. A friend suggested the Hotel Grand Union. It was close, the Price was right, they offered a "Continental Breakfast" (included and very Good). There was also a Small Cafe, with very Good, reasonably Priced Food off the Lobby! The Room was very nice, very clean and just right for a Single Traveler. It is an Older Hotel and the Hallways need new Paint. But overall every Service Person was very friendly and accommodating! I would recommend this Hotel to anyone on a Budget and looking for something just off Union Square and the Empire state Building!