Ratings based on 2,013 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga, Tennessee

good location near Times Square

Posted Sep 25, 2014
Pros: See Above
Cons: See above
Location: one block from the center of Times Square
The location and quality of the accommodations were very good. This size of the room and noise level - facing 44th Street were disappointing. Garbage collection and food supply trucks do their work in the middle of the night resulting in a lot of noise and sleep prevention. Also disappointed that there were no additional options to sit/relax in the room other than the desk chair.
4 out of 5
Recommended
for Everyone
by A verified traveler

Mela Hotel

Posted Sep 24, 2014
Great location, steps from Times Square. Reasonably priced. Their wifi is joke, rarely worked. You have to pay a $1.50 for local calls. I was charged $40 for items I didnt even use from my mini bar. Although they resolved it was not impressed. Probably wont stay here again
5 out of 5
Recommended
for Everyone
by A verified traveler from v

Great hotel

Posted Sep 16, 2014
The staff are wonderful. I always enjoy my visits. The rooms aren't large bit they are clean and for my needs
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location in Times Square

Posted Sep 14, 2014
Pros: location
Cons: wi-fi was free but very slow. outdated iPhone plugs, very sparing on toiletries given, very small rooms
Small, convenient location, sparse amenities. Good location right in Times Square.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Hotel Mela on First Visit to New York

Posted Sep 14, 2014
My husband and I booked our first trip to New York through Expedia and stayed at the Hotel Mela. The location was excellent. The staff were really helpful and friendly. And the room was clean, comfortable, quiet and tastefully decorated. We were very happy with our stay! I would definitely recommend it to other travellers.
5 out of 5
Recommended
for Everyone
by A verified traveler from coventry

New York City

Posted Sep 10, 2014
Pros: The hotel was always clean, neat and tidy. Staff are excellent. Location is superb!
Cons: If anything, there was a vent right outside our room window which did make a bit of noise.
Had an amazing time in New York thought the end of August and beginning of September. The hotel is located literally a two second walk from Times Square, with a deli just three or fours down. Spent most mornings going to said deli for pastry's and coffee to have breakfast on Times Square. Having said that the hotel is close to Times Square, there was no city noise whatsoever and we were on the fifth floor. The room is small but more than adequate for the time spent in the rooms. The bathrooms had a bath and shower facility and was always clean. Housekeeping staff always kept the rooms neat and tidy, everyday, including fresh towels. The staff were more than willing to do anything for us and would not take a tip!!! They helped us with confirming our transfers back to the airport and also replacing lost key cards. There also lots of restaurants located near the hotel including the bistro attached to the hotel which is fantastic!!! I would recommend going to see a broadway show for sure, it's the most amazing experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Staff!

Posted Sep 10, 2014
We stayed at Hotel Mela for 4 nights in September and I can't fault it. The location is perfect, central to everything. I was unhappy with the initial room we were given - there was a lot of noise coming from outside. But the staff at the hotel changed the room for me without any problems. The highlight for me would be the staff, they were amazingly helpful. Nothing was too much of a problem for them and we got some great tips about where to go, how to get places etc. I will be staying at this hotel again, the next time I visit New York.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Excellent location for tourists & musicals lovers

Posted Sep 3, 2014
Pros: its location
Cons: need more thorough cleaning in the room
Location: located right at heart of Times Square easily accessible to all theatres, tour center, shopping, eating places, and many others
very tiny room fridge could not be unlocked after several attempts even with Reception's help carpet had food crumps along wall sides outdated bathroom with signs of worn out okay acceptable staff service but could not feel welcoming sincerity overall acceptable with the fair room rate and excellent location
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Real close to Times Square

Posted Sep 2, 2014
Pros: Easy access to TImes Square and everyone nice and friendly.
Cons: Everything that I saw was great.
Location: Access to theaters and Times Square and restaurants
Great place to stay. Everyone nice and friendly and great location to Times Square.
5 out of 5
Recommended
for Everyone
by A verified traveler

IT WAS GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted Sep 2, 2014
Pros: IT WAS GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Location: EVERYTHING WAS GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IT WAS GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!