Ratings based on 1,996 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location in Times Square

Posted Sep 14, 2014
Pros: location
Cons: wi-fi was free but very slow. outdated iPhone plugs, very sparing on toiletries given, very small rooms
Small, convenient location, sparse amenities. Good location right in Times Square.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Hotel Mela on First Visit to New York

Posted Sep 14, 2014
My husband and I booked our first trip to New York through Expedia and stayed at the Hotel Mela. The location was excellent. The staff were really helpful and friendly. And the room was clean, comfortable, quiet and tastefully decorated. We were very happy with our stay! I would definitely recommend it to other travellers.
5 out of 5
Recommended
for Everyone
by A verified traveler from coventry

New York City

Posted Sep 10, 2014
Pros: The hotel was always clean, neat and tidy. Staff are excellent. Location is superb!
Cons: If anything, there was a vent right outside our room window which did make a bit of noise.
Had an amazing time in New York thought the end of August and beginning of September. The hotel is located literally a two second walk from Times Square, with a deli just three or fours down. Spent most mornings going to said deli for pastry's and coffee to have breakfast on Times Square. Having said that the hotel is close to Times Square, there was no city noise whatsoever and we were on the fifth floor. The room is small but more than adequate for the time spent in the rooms. The bathrooms had a bath and shower facility and was always clean. Housekeeping staff always kept the rooms neat and tidy, everyday, including fresh towels. The staff were more than willing to do anything for us and would not take a tip!!! They helped us with confirming our transfers back to the airport and also replacing lost key cards. There also lots of restaurants located near the hotel including the bistro attached to the hotel which is fantastic!!! I would recommend going to see a broadway show for sure, it's the most amazing experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Staff!

Posted Sep 10, 2014
We stayed at Hotel Mela for 4 nights in September and I can't fault it. The location is perfect, central to everything. I was unhappy with the initial room we were given - there was a lot of noise coming from outside. But the staff at the hotel changed the room for me without any problems. The highlight for me would be the staff, they were amazingly helpful. Nothing was too much of a problem for them and we got some great tips about where to go, how to get places etc. I will be staying at this hotel again, the next time I visit New York.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Excellent location for tourists & musicals lovers

Posted Sep 3, 2014
Pros: its location
Cons: need more thorough cleaning in the room
Location: located right at heart of Times Square easily accessible to all theatres, tour center, shopping, eating places, and many others
very tiny room fridge could not be unlocked after several attempts even with Reception's help carpet had food crumps along wall sides outdated bathroom with signs of worn out okay acceptable staff service but could not feel welcoming sincerity overall acceptable with the fair room rate and excellent location
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Real close to Times Square

Posted Sep 2, 2014
Pros: Easy access to TImes Square and everyone nice and friendly.
Cons: Everything that I saw was great.
Location: Access to theaters and Times Square and restaurants
Great place to stay. Everyone nice and friendly and great location to Times Square.
5 out of 5
Recommended
for Everyone
by A verified traveler

IT WAS GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted Sep 2, 2014
Pros: IT WAS GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Location: EVERYTHING WAS GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
IT WAS GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ireland

Small hotel convenient to Times Square

Posted Aug 26, 2014
Pros: Nice & small staff very helpful, great area
Cons: Restrooms on ground floor
Location: Super location near Times Square and subway and in theatre district
Enjoyable, bistro next door excellent, close to action and able to walk to main tourist areas
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Time Square location

Posted Aug 25, 2014
Pros: The hotel's staffs and great location
Cons: Its good as it be
Location: Time square location, shopping centre, close to bryant park and fews block away from central park, empire state building sightseeing. Also ktown
Great location which close to time square, a few blocks away from central park, Bryant Park and Empire State Building. Which must and great for sightseeing. The hotel's staffs are really nice and kind, the room was a bit small, but that's not a big deal. Overall it was good and i had great time there. Definately come back there!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel 1/2 block from Times Square

Posted Aug 19, 2014
Pros: Location
Cons: WIFI, help was not available for restaurant information most nights. No doorman help to get a taxi
Great location, close to theaters, restaurants, subways. Wifi but not always working good, our plan thru expedia did not offer a breakfast package, that some had at the adjoining restaurant, which was very good French and we had both breakfast and a dinner during our stay, but that forced us to try others - 123 across the street was great.