Ratings based on 8,469 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
63% of guests recommend
2.7 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Chris from Melbourne, Australia

Perfect location for New York

Posted Apr 18, 2014
We always stay at Hotel Penn when in New York largely because of its location opposite Penn Station (for train to and from airport and Amtrak trains nortbans south). Its also well located for Times Square, Broadway, Greenwich Village, Chelsea and The High Line, a wonderful new elevated walk on an old rail line from 30th to the meatpacking district. Although the rooms are somewhat tired in terms of decor and furnishings, they're not why you visit new york. Check-in can be very slow due to insufficient staff and the wifi could be cheaper, but as one of the cheaper options in New York, it's value for money.
3 out of 5
Recommended
for Families
by A verified traveler

You get what you pay for

Posted Apr 17, 2014
Pros: Price and location
Cons: All rooms need entire makeover, update TV's furniture strip the paint and redecorate.
Location: Across street from Madison Square Garden, 10 short blocks from times Square, around the corner from empire State Building. Taxi service in front
As far as New York goes this was the least expensive hotel. It is old and needs updated. There was some paint peeling, rust, and mold showing. The location is excellent though. For a few days where you don't spend much time in it the price was great. The lobby is deceptive as the rooms are very old. They were very spacious though.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with a great location.

Posted Apr 17, 2014
This hotel is located in a great posicion but its facilities conditions are too old, some carpets with stains and smell as smoke but is comfortable. It is incredible that WiFi is not included into rate room.
4 out of 5
Recommended
for Everyone
by A verified traveler

close to centre nice location

Posted Apr 16, 2014
Pros: location
Cons: checking in and checking out. kettle in room with tea and coffee facilities specially on arrival.(4a.m)
Location: near all necessary amenities,central location
checking desk not enough staff and don't listen to customer.
3 out of 5
Recommended
for Everyone
by A verified traveler

close

Posted Apr 15, 2014
Pros: proximity
Cons: update decor
Location: no time for anything
I chose this hotel because of it's proximity to my business
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location

Posted Apr 15, 2014
I love the location, the rooms are clean, the staff is very accommodating and would do anything to help you. I stayed there at least once a year for the last five years maybe twice sometimes and every time it's gotten better. Love the crew in the baggage check out room. Those guys are great!
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the heart of Manhattan

Posted Apr 15, 2014
Good hotel for those who want comfort and good price. There are around 1000 rooms, so It's easy to book a double room and host 6, 7 or even 8 people there, if you buy some stuff to sleep on.
3 out of 5
Recommended
for Everyone
by A verified traveler from Pennslyvania

Decent Hotel

Posted Apr 10, 2014
It was all about location for me. I didn't pick this hotel for bells and whistles,but it did have some old charm. We had rooms that were in need of a deep cleaning, although it had everything I needed for a two day stay. Staff was patient and polite.
3 out of 5
Recommended
for Everyone
by Rev. Ingrid from Linden, Virginia

It was o.k. for a short stay.

Posted Apr 10, 2014
Pros: Very pleasant housekeeping and reservation staff.
Cons: Coffee maker in the room.
It would have been very nice to have had a coffee maker in the room.
1 out of 5
by doris from England

Location is great thats about all.!

Posted Apr 10, 2014
First room smelt damp no heat no hot water called room service as was freezing weather when i arrived. Room service moaned all time trying to fix left huge wet pool on carpet . Complained and got new room . When i slipped over at entrance door man just watched me didnt help and told me i wasn't walking properly.! Bald ex English guy saved the place and one lady other staff quite awful.!