Ratings based on 9,253 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
64% of guests recommend
2.7 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york,ny

It was a nice stay

Posted Nov 25, 2014
It was great enjoyable I was relaxed an I would go back again for more stays
1 out of 5
by A verified travelerfrom Australia

Rotten dump

Posted Nov 25, 2014
This was the worst place I stayed in in New York. It was filthy, smelly the staff were rude and it was noisy. Hated every minute of it.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Handy for Midtown

Posted Nov 24, 2014
Hotel is in an excellent position for sights,bars and restaurants. Breakfast option is a very useful addition to facility!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Great Value-Great Place to Stay

Posted Nov 24, 2014
Pros: Location, we took an Airtrain direct from Newwark Liberty Intl Airport to Penn Station for 12.50 one way per person.
Cons: I would ask that the windows would be able to open just a little higher in smoking rooms.and that there be a 2nd lock on door
We checked in and were told by the check in lady who was not pleasant at all, that even though we had reserved a smoking room, one was not available unless we wanted to upgrade at a cost of 25.oo per night. So my husband then spoke to Michael a supervisor there and he put us in a smoking room that was actually upgraded for no cost. That was a very accommodating treat. The was clean, nice comfortable king size bed, and a mini fridge. The room was quite and pleasant. Rooms are small but come on, you're in New York City, spaces are small and usually we were not in our room but out enjoying the sights and sounds the city has to offer. Location Location Location. Being right across from Penn Station was the reason we made this our second stay here. Walking distance to Macys, The Empire State Building and Greely Urban Bites.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom HOUSTON

Hotel location is great.

Posted Nov 23, 2014
Pros: location
Cons: water pressure, carpet and fresh paint in the room
Location: easy access to subway, cab drivers know of hotel location
The hotel is in a great location-near shopping, Madison Square Garden and much more! The only downfall was the water pressure-it was very low. The hotel may consider doing some upgrades like new carpet and fresh paint in the rooms.Otherwise it was still a good experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom WA State

Great staff, older room decor but clean

Posted Nov 23, 2014
Pros: Location and helpful staff
Cons: None
Location: Centeral NY with every thing in easy reach
Enjoyed the stay as it is very central and cannot beat the location or price
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Dublin

Good location

Posted Nov 23, 2014
Pros: location
Cons: more lights in the room
The room was a decent size but lacked light, only 1 lamp in the room. Disappointed to be charged for luggage storage after we checked out. Otherwise was a pleasant stay
2 out of 5
by A verified traveler

Posted Nov 23, 2014
room window did not close properly nor was able to open it but a constant grizly wind blew 24 hours
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seatle, WA

a conveniently located

Posted Nov 23, 2014
Pros: It's location.
Cons: The heating system needs to be updated. It was cold, and I had to call the Bell Captain
Location: Very close to Times Square, Madison Square Gardens and subways.
Conveniently located across from Pennsylvania Station where there were ample opportunity to savor bakery items from Zaros. Other good food was also available.
2 out of 5
by A verified traveler

Posted Nov 22, 2014
When booked through expedia and they told us that the parking would be included, then we were hit with a $250.00 bill to get our car out of the parking lot, so, what ARE you going to do about this?! Do I have to go to another source to look into this matter, please let me know.