Ratings based on 15,094 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
71% of guests recommend
2.7 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Decent hotel with large rooms.

Posted Mar 29, 2015
I stayed in the A section of the hotel which was slightly confusing. Seemed older and was being renovated. Room was extremely large with 1 King bed. Bathroom was normal size but toilet had some rust stains and the floor appeared dirty. Check in and out was very easy. Would stay here again for the price.
1 out of 5
by A verified traveler

Never again..dirty and extremely dark and dirty.

Posted Mar 29, 2015
First off it started with an extremely rude bell hop or bag guy at the front of the building. They refused to let us park in front and drop off our bags and luggage before I went and parked my car in a garage a block down. Once inside be ready to wait over and hour to check in and not a minute before your check in time. Once checked in we went to our room. Horrible extremely dark and dirty inside. There was no light bulb in the lamp and there was glow Sticks hanging from everywhere in the room. Obviously from the guest before. And a very obvious smell of marijuana....in a no smoking room. Tried to call the front desk....phone didn't work...went all the way to the front desk to let them know the issue they said the room was cleaned and they will send somebody up to check it out. 20 minutes later someone showed up seen the mess and noticed the smell and they gave us a new room....so we sit in the hallway for another 20 minutes waiting for a key card to a new room. Once we get the card we go to the new room and sure enough there is no heavy sheet on the bed. Just one thin sheet...so we figure out let's call get a sheet...go to sit on the bed and the whole thing caves in the bed rocked back and forth and sank about a foot in the middle. so at this point our vacation was going downhill. I kindly go find the supervisor who has an office in the hallway and bring her to the room and show what's going on....and a new room is issued. 2 more times...rooms are tiny bathrooms disgusting
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京都

観光、ショッピングetc…移動に便利な立地

Posted Mar 29, 2015
ラガーディア空港から30分くらい。 夜の23時頃ホテルに着いたが、チェックイン対応スタッフが2人だったので30分くらいは待った。 部屋は女同士で利用、キングベットだったが広々使えてよかった。 部屋、バスルーム共にきれいだった。 アメニティ、タオル、ドライヤーetc…も充実していた。
1 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Hôtel tres bien situé seul bon point.

Posted Mar 28, 2015
L'hôtel est vraiment bien placé, il y a tout à proximité, il est situé en face du Madison square garden. Le décor de l'hôtel est vieux, l'électricité et l'eau reste a revoir. Pour finir ne laissez rien traîner, après le passage de la femme de ménage plus de chargeur de téléphone et l'hôtel n'a rien voulu entendre.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Excellent Value and Location

Posted Mar 28, 2015
My daughter and I went for 4 days and 4 nights. This hotel is directly across from Madison Square Garden and the NY Penn Station. The hotel rooms could use a bit of updating but as much as you are in the room it really does not matter
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 26, 2015
Central location beside Penn station all major shops a short walk from 42nd street beside Empire State
1 out of 5
by A verified travelerfrom UK

Terrible place - didn't feel safe once

Posted Mar 26, 2015
Pros: Nothing
Cons: Everything, staff uniform looked tatty, décor - needs a facelift. Rooms - dark, very basic & dirty. Safety never once saw anyone patrolling the floors
Location: The location is what I believe allows them to get the business as it is opposite Madison Gardens and blocks away from Empire State.
Awful, dirty, rooms smelt of smoke, basic, didn't feel safe once. Safe not very helpful & full of teenagers running the halls. Booked for 3 nights on pre paid, & never stayed as was a female travelling on my own. Location is opposite Madison Gardens, but not the spacious, prestigious hotel it is advertised at.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

交通の便は大変よい。

Posted Mar 26, 2015
Pros: 交通の便
Cons: 内装すべて
チェックインが混雑して最低30分かかる。 部屋のカーペットが汚い。バスルームからベッドにいくのにスリッパが必要。
4 out of 5
Recommended
for Everyone
by A verified traveler

HOTEL MUY BIEN UBICADO

Posted Mar 26, 2015
Pros: REALMENTE ME GUSTO SU UBICACION
Cons: CONSIDERO QUE LOS BAÑOS YA DEBEN SER REMODELADOS
Location: ESTA EL MADISON SQUARE GARDEN DONDE SE EFECTUAN EVENTOS IMPORTANTES TALES COMO JUEGOS DE BASKET BALL, CONCIENTROS Y OTROS
NORMAL: SE TRATA DE UN HOTEL YA CON MUCHOS AÑOS DE ANTIGUEDAD PERO COMODO PARA DESCANSAR DESPUES DE CAMINAR O PASEAR
2 out of 5
by A verified traveler

Posted Mar 26, 2015
Reserved 7 rooms and when we arrived some of the rooms weren't ready until after 5 pm. Very dirty rooms. Very uncomfortable rooms. No coffee. I haven't been in a hotel for the past 10 years that didn't have coffee in the rooms. I won't stay here again. The only positive is that the hotel is in a good location.