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Reviews of Sofitel New York

4.5 out of 5
Sofitel New York
45 W 44th St, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 610 out of 1005 reviews" "
Rating 8 - Good. 214 out of 1005 reviews" "
Rating 6 - Okay. 110 out of 1005 reviews" "
Rating 4 - Poor. 34 out of 1005 reviews" "
Rating 2 - Terrible. 37 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mini bar was empty and there were no complimentary bottles of water
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Bonjour, Jonathan! We noted your point about the mini bar and the absence of complimentary water. Do note that we provide numerous services and amenities, and our colleagues are always available to assist with your needs. Looking forward to hosting you again at Sofitel New York. Merci beaucoup! A bientôt.

10/10 Excellent

Carolina Ivana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Bonjour, Carolina! We're thrilled you had an excellent experience at Sofitel New York. Your satisfaction is vital to our team members and we're ecstatic we could meet your standards. We hope to have the pleasure of welcoming you again in the future. Merci beaucoup! A bientôt.

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel. Great location in the middle of Manhattan.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Bonjour, Lynn! We're thrilled to hear you enjoyed your stay at Sofitel New York, especially the convenient location in the heart of Manhattan. Your feedback fills us with joy, it's rewarding to hear that our guests appreciate the unique experience we strive to provide. On your next visit, our concierge would be more than happy to recommend more unique places to visit in this vibrant city. Merci beaucoup, and a bientôt!

10/10 Excellent

Eric, Sarasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent property showing signs of wear but it's NYC everything shows wear.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Bonjour, Eric! We're happy to hear that you found our team members to be superb during your stay at Sofitel New York. Apologies for any areas of the property that did not meet your expectations. Be assured that maintaining our property's charm is continually on our agenda, even amidst the hustle and bustle of NYC. A bientôt, we hope to welcome you back soon. Merci beaucoup!

8/10 Good

Dimitrios

Liked: Cleanliness, property conditions & facilities
Their fridges are empty. They say they can provide some stuff upon request but I don’t think is a big deal nowadays for a hotel especially in NYC to have the basics like a bottle of water for welcoming clients.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Bonjour Dimitrios, we appreciate you detailing your concerns regarding our provided amenities. We understand you found our approach to stocking the mini fridge inconvenient, yet the aim has been to tailor the content to guests' requests, increasing satisfaction. However, we acknowledge your point regarding a welcoming gesture and we'll keep it in mind for future consideration. Our team is dedicated to enhancing our guest experience, and feedback like yours is pivotal to that process. A bientôt and merci beaucoup!

10/10 Excellent

Danyal

Liked: Staff & service, amenities, property conditions & facilities
Amazing stay, very clean and staff were helpful. Bed was very comfy
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Bonjour, Danyal! We appreciate your fantastic review of Sofitel New York. It's great to hear that you found cleanliness to be a high point of your stay. It's also promising to learn that our team members were able to assist you and that you enjoyed our comfortable beds. Your words will certainly motivate the team to continue delivering remarkable experiences. Merci beaucoup! We look forward to the opportunity to welcome you back. A bientôt.

6/10 Okay

Kyle

Business traveler
Liked: Cleanliness, staff & service
The property is on a quiet street which is nice. Everything else is a 3.5 to 4 star experience at best.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Bonjour, Kyle! It warms our hearts to hear that you appreciated the tranquillity of our location. However, it seems your overall stay didn't fully meet your expectations. Moving forward, we hope to inspire a more delightful experience. Please note, our Gaby Brasserie is now serving breakfast and dinner daily, perfect for starting and ending your day in the bustling city. We look forward to enhancing your stay on your next visit. A bientôt, see you soon!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Bonjour, Sonia! We're thrilled to see that you had an enjoyable stay at Sofitel New York! Thank you for taking the time to rate us. We’re hoping your travels bring you back soon for another pleasant experience. A bientôt, see you soon! Merci beaucoup for choosing us.

10/10 Excellent

Tracy

Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Bonjour, Tracy!Your high rating of Sofitel New York is greatly appreciated, suggesting you had a positive experience. We hope you enjoyed not just our services, but also the city's diverse attractions. For your next visit, our concierge team would be glad to recommend more enchanting experiences around the city.Your support inspires us to constantly improve our hospitality. Merci beaucoup, Tracy. We eagerly await your return.A bientôt!

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Bonjour, Ginette! We're thrilled that you had a wonderful stay with us at the Sofitel New York. Your high rating means the world to our colleagues. We hope you had a chance to explore the city and visit popular attractions. On your next stay, our concierge is more than happy to recommend more shows, art exhibits, restaurants, and shopping options that you might enjoy. Merci beaucoup for your review, your sentiments mean a lot to us. À bientôt, we're looking forward to your next visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Bonjour Michael, we're delighted to know you appreciated the location of Sofitel New York. So much of what makes a stay memorable is being in the heart of the city, close to the attractions you wish to see. Looking forward to your return visit. A bientôt!

10/10 Excellent

Jennifer Quesada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Jennifer, we appreciate your feedback! Your satisfaction and positive experience at Sofitel New York are greatly meaningful to us. We're delighted to inform you that our Gaby Brasserie is open again, serving breakfast and dinner for your enjoyment. We look forward to welcoming you back on your next trip. A bientôt, see you soon! Merci beaucoup.

10/10 Excellent

Lawrence Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an upgrade to a suite which was wonderful. Room is starting to show wear: cracked tile in shower, worn-out sofa, etc. TV not working well drove us crazy. Staff were great, convenience of location was wonderful. Expected a more varied French pastry assortment for breakfast, which was one of the features we were looking forward to. Would stay there again when visiting New York
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Bonjour, Lawrence Edward! Appreciating your kind words about our convenient location and our wonderful team members. We're glad you enjoyed the upgrade to a suite. We've noted your feedback about the room's amenities and are constantly working to improve our guest's experiences.We're excited to let you know our Gaby Brasserie is now open for breakfast, where you can enjoy a delicious array of options from our a la carte menu from 7am-10am. We're certain you'll find a more varied French pastry assortment to your liking on your next visit.Your willingness to stay with us again is the highest compliment. Merci beaucoup for your review. A bientôt, see you soon during your next visit to New York.

10/10 Excellent

Xin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location easy access to everywhere, definitely recommended
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Bonjour, Xin! It's wonderful to hear that you found Sofitel New York's location to be advantageous for your exploration of the city. We appreciate your strong recommendation and can't wait to welcome you back on your next visit. Merci beaucoup! A bientôt.

10/10 Excellent

Micheline Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent. I utilized the valet service, which helped immensely, as finding my own parking would be a nightmare. Also I was within walking distance to all the tourist attractions within the area. Lots to see and explore, which we took full advantage of. I would certainly visit this location again and again.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Bonjour, Micheline! We're thrilled that the Sofitel New York was an excellent base for your journey. It's also wonderful to hear our valet service proved to be helpful, making your city exploration more manageable. We're pleased you were able to enjoy the numerous nearby tourist attractions as well. We eagerly await your future visits. Merci beaucoup! A bientôt.

8/10 Good

Christian Eduardo, Tijuana

Traveled with family and small children, Business traveler
Liked: Amenities, property conditions & facilities
Having drink water, coffee maker and sufficient towels was an issue, it took several calls and days to get these sevices normalized…
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Bonjour, Christian! Your notes regarding the amenity provisions have been taken into serious consideration. We regret any inconvenience experienced due to the delay. Know that our dedicated team members are always eager to ensure your stay at Sofitel New York is as comfortable and seamless as possible. Your patience and understanding is truly appreciated. During future visits, we would love the opportunity to provide smoother service. Merci beaucoup for sharing your feedback. A bientôt!

10/10 Excellent

GREGORY, Riverton

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, friendly staff and close to everything.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Bonjour Gregory, we're thrilled to hear you enjoyed your stay at Sofitel New York. Having our guests appreciate our prime location and cleanliness is always a source of pride for us. It's wonderful to know that our team members' friendly demeanor was a highlight of your visit. Your excellent feedback is highly valued. Merci beaucoup! We look forward to the next opportunity to welcome you back. A bientôt!

6/10 Okay

Danijel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Looked new on the pictures, in person felt very old decor. Not a 4 star hotel by any standards
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Bonjour Danijel! We appreciate your feedback on your perceptions of our hotel. As a long-standing establishment, our design aims to infuse sophisticated elegance with a distinctive charm that may appeal differently to various tastes. We apologize if our décor did not resonate with you. Please note that we are continuously evaluating and implementing improvements. We hope to welcome you again for a more fulfilling stay. Merci beaucoup for sharing your thoughts. A bientôt.

10/10 Excellent

Graham John

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at the Sofitel which in conveniently located for everything midtown.
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Bonjour, Graham John! We're thrilled to hear you had a delightful stay at Sofitel New York and enjoyed our prime location in the heart of the city. We strive to offer convenience alongside our renowned hospitality. Should your travels bring you back to the city, we'd be delighted to welcome you again. Merci beaucoup! A bientôt.

4/10 Poor

Griselda

Traveled with family
Disliked: Cleanliness, amenities
I expected much more from Sofitel. We payed for an “upgraded” room with a view and received a room with blocked view of the city that smelled. The bathroom walls were peeling and the tub plug had rust. Would not stay here as it is over priced for the accommodations.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Bonjour Griselda, we regret hearing about your experience with the room provided. We always aim to maintain our rooms to the utmost standards and your feedback is critical in helping us understand where we need focus our attention. Scheduled upgrades have been planned for certain areas in our hotel which should help to add value to the guest experience. We also have plans for enhanced views as we constantly try to ensure our guests get the best value for their expectations. We hope you will give us a chance to offer a better experience in the future. Merci beaucoup for your patience and understanding. A bientôt!

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Sofitel Hotels, but $62 for an omelet and coffee is just ridiculous
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Bonjour James, we appreciate your feedback. We understand your concerns regarding the pricing and assure you that we prioritize offering a high-quality dining experience to our valued guests. The team at Sofitel New York continually strives to provide excellence in all areas, including our Gaby Brasserie. For future visits, we are now offering our delightful a la carte breakfast menu from 7am-10am and have opened our bar and dinner service in the Gaby Brasserie from 6:00pm-9:30pm. Merci beaucoup for your support, we hope to welcome you back soon. A bientôt!

10/10 Excellent

Tipsuda, Elmhurst

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Bonjour, Tipsuda! It brightens our day to hear that you found Sofitel New York's location to your liking and enjoyed the comfort of your room. Our location is indeed ideal for exploring all the thrilling attractions the city has to offer, and we pride ourselves on providing comfortable and well-appointed rooms. Merci beaucoup for taking the time to share your experiences. A bientôt, we hope to welcome you back soon!

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Property
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Bonjour Daryl,It's delightful to hear that your stay at Sofitel New York was remarkable. It's our mission to provide the highest quality of service and it seems we have accomplished that with your visit. Your kind words will definitely be passed on to our dedicated colleagues. Here at Sofitel, you're always welcome. A bientôt and merci beaucoup!

8/10 Good

Cesar Tiscareno

Liked: Cleanliness, staff & service, property conditions & facilities
Food is way too expensive
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 8, 2024
Bonjour, Cesar Tiscareno. We understand that everyone has different perspectives on value, and we appreciate your input. Please note, our Gaby Brasserie offers a varied menu that caters to a range of preferences and budgets. It's open for breakfast and dinner and we look forward to serving you during your next visit. Merci beaucoup for your feedback! A bientôt.

10/10 Excellent

Allyson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff all where very nice and welcoming. The area was safe and walkable to the subway. The room was clean. I would recommend this place and I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Bonjour Allyson, we're thrilled that the Sofitel New York team members left a positive imprint on your stay and that you found our location to be convenient for your travels. It's also great to know that you were pleased with the cleanliness of your room. We greatly appreciate your recommendation and definitely hope to welcome you back on your next trip to the city. Merci beaucoup for your kind words. A bientôt, see you soon!

10/10 Excellent

guillermo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location. You have everything walking distance.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Bonjour Guillermo! We delight in knowing that you appreciated the strategic location of Sofitel New York. It's always a joy when guests can take full advantage of the city being just a few steps away. Please do visit us again for another excellent SoHo adventure. Merci beaucoup and a bientôt!

10/10 Excellent

James, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to theaters and restaurants.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Bonjour James! We are thrilled to hear that you found the location of Sofitel New York to your liking, especially with the nearby theaters and restaurants. On your next visit, don't hesitate to ask our concierge for their top picks for incredible shows and dining spots the city has to offer. Merci beaucoup for your review. A bientôt!

6/10 Okay

Mehmet

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Bonjour Mehmet, we noticed that your stay merited a neutral rating. We're committed to continuously improving our guest experiences, so your feedback is valuable. We hope you will give us the opportunity in the future to make your stay exceptional. Merci beaucoup, and a bientôt.

10/10 Excellent

ALBINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Bonjour Albina! We appreciate your succinct but impactful review of Sofitel New York. The satisfaction conveyed in your "Everything" feedback is music to our ears. Merci beaucoup! Remember upon your next stay, our Gaby Brasserie is now open for breakfast and evening services. A bientôt!

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful but what makes it perfect are the people who work there. Truly go out of theor way to male sure everything is perfect for your stay. Every person we encountered was exceptional!!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Bonjour, Sheila! We are delighted to know you found Sofitel New York beautiful and are thrilled your interactions with our outstanding team members contributed to a perfect stay. Having team members who authentically care about our guests' experiences is paramount. Merci beaucoup for recognizing their efforts. A bientôt, we can't wait to welcome you back.

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely. French twist and truly a treat. The hotel doesn’t disappoint. Merci to the staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Bonjour, Lauren! We are delighted to hear you found Sofitel New York to be a treat with a charming French twist. It truly warms our hearts to hear that our team members provided a memorable experience. For your next visit, a special note from our Gaby Brasserie: it is now open daily serving breakfast and dinner as well. Your kind words bring a smile to our team's faces. Merci beaucoup for your review! A bientôt, see you soon!

10/10 Excellent

Douglas, Leesburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful midtown hotel, convenient to Times Square and theaters. Beautiful property with excellent French Restaurant. Comfortable rooms, very nice gym. Occasional faint low rumble from subway, even in our 11th floor room.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Bonjour, Douglas! We're delighted to hear you found the location of Sofitel New York convenient and our property stunning. We're glad that you enjoyed the comfort of our rooms and appreciated our health club. Regarding the minimal noise you noted, our central location in this vibrant city sometimes adds a bit of unexpected ambiance. It's wonderful to hear you enjoyed some exquisite French cuisine right in our hotel. We're so glad to know you had a chance to explore Times Square and theaters in our vicinity. On your next visit, we recommend speaking with our concierge team who'll be glad to suggest more recommendations for wonderful restaurants and shows in the city. Merci beaucoup for sharing your review. A bientôt, see you soon!

10/10 Excellent

Cheryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was near an event I was attending. It was walkable. I had a queen room and there was plenty of room for me to work. I also had a chance to dine in the property restaurant. The staff recommended several great options for dinner. I enjoyed my dining experience-especially the dessert. I had the crème brûlée. I would book this property if I have to return for work.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Bonjour, Cheryl! We're delighted to hear you had an enjoyable stay at Sofitel New York. Our location indeed makes travel easy for our guests and we're glad you found our rooms conducive for work. It's delightful to know that our colleagues in the restaurant recommended meals that added to your experience, especially the dessert. Merci beaucoup! We look forward to hosting you again when your work brings you back to the city. A bientôt, see you soon!

6/10 Okay

Tom Allen

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Bonjour, Tom! We noticed your rating and would appreciate the opportunity to learn more about your experience at Sofitel New York. Having your valuable insights could guide our improvements to meet your expectations in the future. If you find yourself returning to our hotel, our Gaby Brasserie offers a delightful breakfast and dinner service for your convenience. Merci beaucoup for choosing us during your visit to New York City. A bientôt.

8/10 Good

Cathy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quiet location with comfortable bed. Perfect bathroom although I never use the tub only shower. Only thing missing that I like is coffee maker in my room which made me rate one less star.
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Bonjour, Cathy! We appreciate your kind words about Sofitel New York's tranquil location and cozy accommodations. It's heartening to know you found our beds comfortable and the bathrooms to your liking. Noted is your preference for an in-room coffee maker; we always strive to fulfill our guests' requests and we've taken your feedback into account. In the meantime, we do have coffee available at our Gaby Brasserie, now open for breakfast from 7am-10am daily. Merci beaucoup for your review, and A bientôt, see you soon!

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing staff.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Bonjour, Jose! We're thrilled to hear that you found Sofitel New York's location convenient and our team members extraordinary. We strive to provide an exceptional experience for our guests. Merci beaucoup for your kind words. A bientôt, and we can't wait to welcome you back on your next visit!

10/10 Excellent

HECTOR

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 14, 2024
Bonjour, Hector! It's wonderful to know that you had a positive experience at Sofitel New York. We hope our hotel served as a wonderful home base as you explored all that New York has to offer. Merci beaucoup for your five-star review! We look forward to your return. A bientôt!

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
Bonjour, Austin! It's great to hear you had such a wonderful experience at Sofitel New York. We constantly strive to make our guests’ stay unforgettable and your kind words validate our efforts. Next time you're in the city, make sure to pick our concierge’s brain for more delightful activities. Merci beaucoup for the positive feedback. A bientôt!

10/10 Excellent

Aristakes

Traveled with family
Liked: Amenities
Everything is good
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Bonjour, Aristakes! We're delighted to hear that you enjoyed your stay at Sofitel New York. Appreciating your brief yet positively impactful feedback. Your kind words encourage our team members who are committed to ensuring guests have a wonderful experience. We hope to welcome you back in the near future. Merci beaucoup! A bientôt.

6/10 Okay

Rebecca Sue

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Hotel is in a reasonable part of Manhattan, near Bryant Park and the library. Room was okay, somewhat small with a worn carpet. Was missing one bathrobe and two pairs of slippers; mistake corrected by second night. No in-room coffee/tea/hot water and none provided in lobby (in contrast to some other hotels in the area). Room is reasonably quiet although not by any means soundproof.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Bonjour, Rebecca! Your constructive feedback about your stay is much appreciated. We are delighted to learn that you appreciated our location close to Bryant Park and the library. However, we regret any perceived shortcomings in the size of the room and its features. We aim to ensure every guest's accommodation needs are met and that each one experiences the utmost comfort during their stay. Your comments about the in-room coffee will be considered for future improvement.Additionally, we are pleased to confirm our Gaby Brasserie is now open and serving breakfast daily from our delicious a la carte breakfast menu from 7am-10am! This might be an ideal option should you desire morning tea or coffee during your next stay. We are continuously striving to elevate our services for valued guests like yourself. Merci beaucoup for sharing your experience with us, and we're looking forward to welcoming you back in the future. A bientôt, see you soon!

10/10 Excellent

Adrian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Favourite hotel in NYC. Perfect for business and/or pleasure. Don’t miss Kellari almost next door for perfect pre-theatre and or business dinner.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Bonjour, Adrian! It's delightful to hear that Sofitel New York is your favorite in the city for all types of visits. We hope you had an exceptional time at Kellari - indeed, it is a perfect spot for pre-theatre dinners. In future, you might also want to try our Gaby Brasserie for delectable dining options for breakfast and the evening. Our team members will also be more than happy to recommend other local attractions or dining experiences for your next visit. Merci beaucoup for your review and we eagerly look forward to your next stay. A bientôt!

10/10 Excellent

Gerald, Skokie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay, especially if you're going to Broadway. Very comfortable, reasonable prices and quiet even though it is half a block from Times Square.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Bonjour, Gerald! We're delighted you enjoyed your experience at Sofitel New York! It's wonderful to hear you found our location convenient for your Broadway excursion and appreciated our serene atmosphere amidst the bustling city. Next time, our colleagues would be more than happy to recommend other great shows or places to visit in the city. Merci beaucoup for your kind words and we look forward to welcoming you again. A bientôt!

6/10 Okay

Eustathios Z

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Bonjour, we appreciate you taking the time to rate your stay. Although your neutral rating suggests there may have been aspects of your stay that didn't meet your expectations, we value the opportunity to learn and improve. During your next stay, we hope to impress you with our continuous improvements and deliver a more enjoyable experience. Our team will be ready to assist you with any recommendations you may need around the city during your visit. Merci beaucoup for your feedback. A bientôt, see you soon!

8/10 Good

Georgina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a short stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Bonjour, Georgina! We're delighted to hear Sofitel New York was perfect for your short stay. Your positive feedback truly boosts the spirits of our team members. Please do make us your home again when you're back in the city. Merci beaucoup for this encouraging review. A bientôt!

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service
Probably won’t stay there again. Just not consistent in provision of amenities like in-room coffee and the like. Too bad, because we like the chain and location in Midtown.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
Bonjour John, we take note of your concerns about the provision of certain amenities. We assure you that consistency in delivering quality experiences is a priority for us. We're delighted to know that you appreciate our location in midtown. During your future stays, don't hesitate to let our team members know about any issues as they are always ready to assist. Merci beaucoup for sharing your feedback and we aspire to make your future stays more comfortable and enjoyable. A bientôt!

10/10 Excellent

Lucia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again, we had a great experience staying at Sofitel. Everyone was always very attentive and warm which was a joy to encounter. We really appreciated the unexpected upgrade to a suite, as we were traveling with a baby. Merci pour tout!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Bonjour, Lucia! We're delighted to hear about your positive experience at Sofitel New York. Our team members truly strive to provide a warm and attentive service. We're thrilled that the upgrade to a suite enhanced your stay, particularly when traveling with a baby. Your words are indeed encouraging to our team. Merci beaucoup! We're eagerly awaiting your return. A bientôt!

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and would come back again.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Bonjour Cristina, we're grateful for your positive feedback. It's heartening to know that you had a pleasurable stay at the Sofitel New York. It's always motivating for our team members to hear that our guests are eager to return. Your endorsement means a lot to us, merci beaucoup! We eagerly anticipate your next visit. A bientôt, see you soon!

10/10 Excellent

Ghazal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really liked the experience
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 5, 2024
Bonjour Ghazal! The Sofitel New York team is pleased to hear about your positive stay at our property. We strive to curate a remarkable visit for each of our guests and we're glad to learn we succeeded during your stay. Don't hesitate to share any highlights of your stay in the city for personalized recommendations on your next visit. We appreciate your review and look forward to welcoming you back. A bientôt, see you soon. Merci beaucoup!

8/10 Good

Sophia

Business traveler
Liked: Cleanliness, staff & service
I had an overall good experience.
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Bonjour, Sophia! Sofitel New York is delighted to hear that your stay was generally pleasant. We strive to provide an exceptional experience for every guest and we are pleased that we could offer you a good one. We would be thrilled to host you again in the future and further elevate your experience. Merci beaucoup! A bientôt!

10/10 Excellent

Ghazal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was really nice and beautiful lobby
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Bonjour, Ghazal! We're thrilled to learn you found our lobby at Sofitel New York pleasant and beautifully decorated. Aiming to create an attractive and welcoming atmosphere is one of our top priorities. Your kind words are truly uplifting and appreciated. Merci beaucoup! A bientôt.