Ratings based on 2,756 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
69% of guests recommend
3.4 Room cleanliness
3.1 Service & staff
3.3 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Feedback on our 3 night stay.

Posted Sep 13, 2014
Pros: The convenience to the Airport.
Cons: The Restaurant facilities. Not very clean and service not the usual American efficiency. Other people served 1st even though they came in after us.
Location: Did not explore. Spent 2 days in New York
Surrounding area not very nice. However, Airport Shuttle and Shuttle into New York was very convenient. Staff were pleasant, particularly the lady Receptionist from Jamaica. We had some nice chats with her. Also staff in the shop were very obliging.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Kyoto Japan

Fast response after calling from Newark airport.

Posted Sep 10, 2014
I was checked in quickly and efficiently after arriving at 1 am. The room was quiet and clean and very reasonable. I checked out at 7 am so my stay was very brief but perfect for my circumstances.
1 out of 5
by A verified traveler from Elgin, IL

Run down hotel sitting by itself w/ no amenities

Posted Sep 9, 2014
Pros: Nothing
Cons: The hotel needs a face lift and smells horrible. The staff could care less about it's guests and has no desire to make their stay a good one.
Location: There was nothing to do at this location but stay in your room and watch tv. The "free" shuttle only goes to the airport, no restaurants near by
Stayed at this hotel for one night until we left for our honeymoon the next morning, the price was the only redeeming quality. Staff was rude, unaccommodating and the hotel is not by any restaurants or even shopping of any kind so you are forced to eat/purchase everything there. They tell you the shuttle is 24/7 but is on their time table, we had to call when arriving in Newark for it to pick us up at the airport and then when we went to leave had to spend $30 on a cab because the shuttle left a few minutes before 7am when we reached the lobby and the front desk refused to call them back and said we had to wait 30 minutes for the shuttle to return. We could not wait that long and called a cab, who came in 5 minutes and got us to the airport before 7:30am. The staff barely spoke English and could have cared less that we needed to catch a flight. I have never had such a bad experience at a Howard Johnson, but I will NEVER stay at this hotel ever again.
2 out of 5
by A verified traveler

Not worth the Money

Posted Sep 9, 2014
Wouldn't stay here again. Just overall dirty and run down.
3 out of 5
by A verified traveler from California

You get what you pay for

Posted Sep 8, 2014
The hotel had a different smell every ten steps or so. It would smell like air freshener then urine. The hotel staff was really friendly and nice but the hotel was not so much. Pay a little extra and stay in a nicer place!!!
1 out of 5
Recommended
for Everyone
by A verified traveler

Nasty hotel I ever stay at

Posted Sep 2, 2014
The lamp was wet and had a nasty looking make on it , the shower was disgusting and had black marks all over it , the front desk employee was rude and on her cell phone whole help customers
3 out of 5
Recommended
for Everyone
by A verified traveler from Germany

Posted Sep 1, 2014
They where doing construction in the entrance of the hotel
2 out of 5
by A verified traveler from London

Stressful vacation

Posted Sep 1, 2014
Pros: Nothing
Cons: No extractor bathroom steams up and electrically could be fatal. Moulds in bathroom wi-fi reception poor Staff attitude Room smell
Location: Far from NewYork causing extra expense and strees traveling to and from new York
Whilst booking, we said we wanted New York but we were booked into Newark New Jersey which meant commuting by Bus and train into New York everyday - extra expense and needless stressful journey. We came back one night to find that the cleaners had taken away a hand luggage, toothpaste and my son's bathroom towel, book and sponge. This was reported to hotel staff and we got back the hand-luggage the following day but not the rest. After a lot of stressful chat with reception, hotel manager agreed to refund one-night for the stuff not recovered. Some of the reception staff were helpful, others very rude. Even though tickets said free shuttle to and from airport, I had to pay $150 to go to JFK. Unexpectedly I found this out ta day before we checked otherwise if on the morning of checkout we would have been stranded. Expedia need to make it clear when booking what's involved when hotel is not in the same city especially for customers who are not familiar with USA.
3 out of 5
Recommended
for Everyone
by A verified traveler from Germany

Posted Sep 1, 2014
There was construction in the front of the hotel but it was not to inconvinient
1 out of 5
by A verified traveler from v

Gross

Posted Aug 29, 2014
Only kind of good thing was customer service. Front door staff. Kind of. Everything else was gross. Do not come here