Ratings based on 5,080 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.9 Service & staff
3.2 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified travelerfrom Clitheroe, Lancs, UK
never again!!!Posted Feb 28, 2015
I've had more space and comfort on an overnight ferry boat. No room to swing a cat as they say. The staff just pass you from pillar to post if you have a question. I had to go to front desk twice to ask if they could cash a travellers cheque!!!! Spent 2 hours waiting for a plumber to fix the toilet. Our room wasn't cleaned one day, no towels. The restaurant is no more than a canteen type hole in the wall then there is nowhere to sit and eat it as they put RESERVED signs on all the tables. You have no better than treatment if you are staying there than if you walk in off the street.
for Everyoneby A verified traveler
Small room but trendy funPosted Feb 27, 2015
Easy check in great location fun hang out place. Cool bar at Library inside to have a drink.
for Everyoneby A verified travelerfrom Greenwich, CT
Great DesignPosted Feb 26, 2015
Pros: design, location
Cons: food, speed of service/# of staff members on at one time, security?- teenagers everywhere unsupervised was annoying.
I arrived 4 hours after my scheduled check in time on a Tuesday, and the lobby was packed with only 2 attendants behind the counter. Once the novelty of the striking and unique design elements wore off, I found myself frustrated and in a panic because I had an event I needed to get ready for in an hour and a half. Once I finally got called up, Jade was extremely bubbly and helpful. I quickly shuffled into the elevator and arrived on my floor only to find the maid was in my room still working. She was a sweet woman who didn't speak much english, and I felt terrible rushing her out letting her know as best I could that I had an event and needed to hustle- She said that she was done anyway and shuffled away after giving me some extra shampoos and conditioners (Malin+Goetz - nice little perk). I found the room to be comfortable though in need of some TLC. Nothing major but there was some room for improvement and the cleanliness wasn't up to my standards, but clearly because it was half done. I also was on a floor with some very noticeably underage (high school) girls being extremely rowdy. This was funny at first until the volume and drunken chit chat about "Kyle" became annoying and a very clear reminder that I am an old woman. I ordered room service from the beer hall place and it took forever and was subpar at best. Would not recommend dining from that menu. Apart from this I enjoyed the experience overall and would come again for the convenient location and superb decor.
by A verified travelerfrom Atlanta and NYC.
Urgent need of remodeling.Posted Feb 25, 2015
Pros: The location.
Cons: The entire room.
Location: As already said, the location is very good.
My room was little, the bathroom ridiculous and too many things need to be fixed. While the entrance is pharaonic and very pretentious (personnel included) the rooms are ugly and very tiny. My room was very cheap and I wandered the reason of it, then I understood. The restaurant is an elegant fastfood; the bar attendant should learn that a mouth can also smile and be gentle to women too.
for Everyoneby A verified travelerfrom P
CheckoutPosted Feb 23, 2015
Front desk overwhelmed. The term initiative seems to be non existent. No consideration for frequent guests at any level. Concierge and front desk need to collaborate and help when needed. The best staff at hotel is valet...they go above and beyond.
for Business Travelersby A verified travelerfrom Boston
quick weekend in new yorkPosted Feb 23, 2015
Pros: excellent location near the subway, comfortable room, great breakfast, great value
Cons: there's insufficient front desk staff, which resulted in long waits both on the phone and in person
Location: one block from Columbus circle subway station, with great access to the 1 going both uptown and downtown
Hudson is well-located, trendy, comfortable and a great value
by A verified travelerfrom California
Stay away from this hotel!Posted Feb 23, 2015
I was not able to sleep a night because I had an old squeaky bed. I turned of the heater because there was a loud crackling noise every time it was on. Terrible experience. Hotel staff said the manager would find another room, but clearly he did not care! Manager didn't bother to speak to me, and I was never given another room.
by A verified traveler
Rooms very small, basic immenitiesPosted Feb 22, 2015
Room was so small you cannot put 2 open suitcases on the floor. Rated as being queen bed, however this was only a double bed. When queried we were told it was a euro queen! The air conditioning unit was so noisy we had to turn it off to sleep There was no kettle or toaster, so you couldn't even make a cup of tea. We pre-paid for 7 nights, left after 4 and lost 3 nights in accommodation cost with no refund and then having to pay for 3 nights somewhere else. All in all I don't know who would rate this hotel as 4 star or for staying there.
for Everyoneby A verified travelerfrom New York City.
Fantastic location in a hip and cool hotel.Posted Feb 21, 2015
Staff were superb - always willing to help. Very friendly in lovely surroundings. One downside though - bar drinks/dining quite expensive.
for Everyoneby A verified traveler
Close to things to do!Posted Feb 20, 2015
Pros: Location was great!
Cons: Cold rooms.
The hotel has a lively, modern feel with a twist of a club-like atmosphere. When you enter the lobby up from the escalator, you hear club sounds all around you. There is a club on lobby level. The music continues on the elevator. Once I entered my room, on the 6th floor, it was nice and quiet. The room was clean and the bathroom was very small. You can see the bed through the glass shower wall, interesting. There was a sheer curtain covering the glass door. There is also a sheer curtain that separates the bedroom area from the room entry. This was a different touch that I had never seen before. The only negative for me was that the room was VERY drafty and cold. I kept the heat on high my entire stay. I tried to cover the drafty windows with pillows and a blanket and requested an extra blanket for the bed from the front desk. The hotel is right off of Columbus Circle and across the street from that subway stop. There were also a number of high end clothing store and a Whole Foods. I also walked to Rockafellar Center or you can take a 5 minute cab ride. I would stay there again.