Deluxe Double Room, 2 Double Beds | Egyptian cotton sheets, down comforters, in-room safe, desk
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Reviews of Hudson New York

3.5 out of 5
Hudson New York
358 W 58th St, New York, NY

Reviews

6.2
Rating 10 - Excellent. 156 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 232 out of 1000 reviews" "
Rating 4 - Poor. 203 out of 1000 reviews" "
Rating 2 - Terrible. 153 out of 1000 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Angad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Dec 2019

10/10 Excellent

jordan, ocoee

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY! FILTHY.
DISGUSTING. Trash all over the halls. Mouse in my room. Had to ask employees to wear a mask. The security guard told me to mind my business and act like a lady. STAY AWAY FROM THIS HOTEL.
Stayed 2 nights in Dec 2020

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no internet available. When I read that some facilities were not available I never thought internet would be one of them. It should be highlighted before the booking is done
Stayed 1 night in Nov 2020

4/10 Poor

charlie

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Alfredo on Nov 18, 2020
Hi Jonathan, thank you for your rating. We appreciate your business and look forward to welcoming you again in the future.

4/10 Poor

Todd

Stayed 2 nights in Nov 2020
Response from Alfredo on Nov 25, 2020
Thank you for your rating.

4/10 Poor

HudsonNewYork, New York, NY

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Broken window, noise from construction site early in the morning aggravated by the window issue. worst drugged people inside the hotel.
Stayed 2 nights in Oct 2020
Response from Alfredo on Oct 29, 2020
Thank you for choosing to stay with us at Hudson and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your comments and will address the issues you brought to our attention immediately.

4/10 Poor

Jonas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Didn’t get what I paid for
Let me start by saying that I love the Hudson hotel and usually stay at the Hudson hotel when in NYC and have been doing so for over ten years. I’ve even booked multiple rooms at the hotel on the few occasions that I’ve had employees in New York for conferences. On this trip, I came to NYC for a date weekend and paid in advance for a Queen Studio Suite. When we arrived, we were told that all of the Queen suites were booked and that we could get a room that had two double beds. Because it was a couples weekend, we were not interested in two double beds. Because we did arrive early, I asked the front desk clerk if anyone would be checking out of a Queen suite later, and the clerk replied that a room was becoming available and that it needed to be cleaned. She asked if we would come back around 2 pm, so we could get the Queen Suite. At 2, we returned to only be told that the queen suite was now unavailable again. When I asked why, I was told that preference was given to someone who booked directly through their hotel reservation system. This disappointed me, because I am such a regular visitor at the hotel and have spent tens of thousands of dollars there previously. I’ll be back, but was pretty disappointed with my very lackluster service and support on this trip. Lesson learned: don’t assume you’ll get the room you pay for at the hotel.
Stayed 1 night in Oct 2020
Response from Alfredo on Oct 24, 2020
Thank you for choosing to stay with us at Hudson and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your comments and will address the issues you brought to our attention immediately.

2/10 Terrible

Tatiana, Orlando

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be closed, shame what we went through there!
Stayed 3 nights in Oct 2020
Response from Alfredo on Oct 20, 2020
Thank you for taking the time to discuss your experience while staying at the Hudson New York. As you may know, providing the highest hospitality level is our number one priority, and hearing we have fallen below that standard is something we like to address immediately. We appreciate your feedback and will share with our team. Thank you,

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2020
Response from Alfredo on Oct 20, 2020
Thank you for taking the time to give us a rating. We would like to learn more about your experience. As you may know, providing the highest hospitality level is our number one priority, and hearing we have fallen below that standard is something we like to address immediately. I would appreciate if you could contact the hotel directly to discuss you rating with more detail. Thank you,

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2020
Response from Alfredo on Oct 14, 2020
Dear guest, Thank you for your rating. I take this opportunity to thank you as well for your business and tell you that we look forward to your next visit.

4/10 Poor

Verified traveler

Stayed 3 nights in Oct 2020
Response from Alfredo on Oct 13, 2020
Thank you for choosing to stay with us at Hudson, New York, and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will allow us to welcome you again soon.

6/10 Okay

R, New York City

Traveled with group
It was cool... Thanks for your concern. I appreciate it.
Stayed 1 night in Oct 2020
Response from Alfredo on Oct 13, 2020
Thank you for choosing to stay with us at Hudson, New York, and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will allow us to welcome you again soon.

2/10 Terrible

Mohammad, New york

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed for 3 nights. Firstly when i reached the hotel i had to ask someone where is the entrance they closed the main entrance i do not know why. No receptionist available the security took care of me. Hot water was not working. The bedroom and bathroom were nice. I do not think i am gonna go there again.
Stayed 1 night in Oct 2020
Response from Alfredo on Oct 13, 2020
Thank you for choosing to stay with us at Hudson, New York, and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will allow us to welcome you again soon.

2/10 Terrible

Muhamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
was taking a shower and the water start coming brown...went downstairs but nobody at front desk because was 2am,just the security,brown water comingfrom toilet flush and shower
Stayed 1 night in Sep 2020
Response from Alfredo on Sep 30, 2020
Thank you for choosing to stay with us at Hudson New York, and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Excellent

Madrid, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love..love..love this hotel is actually my 3th time here.. it's awesome
Stayed 1 night in Sep 2020
Response from Alfredo on Sep 28, 2020
Thank you for the great review and feedback, much appreciated. We thank you for continuously staying with us and being a loyal guest to the Hudson. We look forward to welcoming you again in the futre.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Alfredo on Sep 25, 2020
Thank you for your business and rating!

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
I've stayed at the Hudson before and returning, it felt like a totally different place. I understand that due to the pandemic, the hotel is at a very reduced capacity...but upon arriving, I was surprised to see the front entrance with a cracked and locked door and all the lights inside shut off. For a moment, I thought the hotel was out of business and my booking had been made in error. I wish I had received some sort of notice about what to expect...I discovered a back door and found my way to a security office where I was able to gain access. The lights in the hotel were mostly off...it seemed like it hadn't been cleaned in months...the reception was just one person and, as I was checking in, I noticed a homeless person enter and take a separate set of elevators. I was OK with that...but again, I would have appreciated a heads up about some of the updates to the hotel. My hallway on the 3rd floor smelled like pot, too. And my already dark room had a broken light. I was just staying for less than 12 hours, so didn't feel the need to switch rooms. I just rolled with it. Just sharing so that anyone who is thinking about booking knows the current situation of the hotel. It feels a bit abandoned.
Stayed 1 night in Sep 2020
Response from Alfredo on Sep 25, 2020
Dear guest, Thank you for your loyalty to Hudson New York and for taking the time to leave us a review about your recent stay. We are very sorry to hear that we didn't meet your expectations during your visit. Due to the circumstances around COVID19, the changes we've made to reduce our common guest footprint's footprint was done for your security to maximize sanitization efforts. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team to address immediately.

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 2 nights in Sep 2020
Response from Alfredo on Sep 22, 2020
Thank you for your business and rating. We appreciate you taking the time to rate us. We look forward to welcoming you again on the future.

8/10 Good

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Sep 2020
Response from Alfredo on Sep 21, 2020
Thank you for your rating and most importantly your business. We appreciate you staying with us, judging from your rating we are glad you had a good stay. We look forward to welcoming you again in the future.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
The rooms are teeny tiny and in need of a refresh. The bath fixtures are reminiscent of a budget hotel. I had the misfortune of looking under the bed (of course there are no rugs) and saw a thick layer of dust and lint. With rooms that small housekeeping should be vacuuming- would take, say, 2.5 minutes.
Stayed 2 nights in Sep 2020
Response from Alfredo on Sep 20, 2020
Thank you for choosing to stay with us at Hudson New York, and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020
Response from Alfredo on Sep 20, 2020
Thank you for your rating. We appreciate your business.

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No taxpayer help for the Hudson!
We couldn’t stay (14 day quarantine on a 4day reservation). The Hudson wouldn’t consider giving us a voucher for a future stay on our pre-paid reservation. London and Edinburgh hotels did give us vouchers. Once we can travel again, we plan a long stay in NY, but not at the Hudson. And we won’t have good word for its sister hotel in Vegas where we live, the Delano. So thanks for asking about our “stay.”
Stayed 4 nights in Sep 2020
Response from Alfredo on Sep 17, 2020
Thank you for bringing this issue to our attention, Bernard. Please accept my sincere apology regarding your reservation, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Alfredo and I am the Director of Rooms at Hudson New York – please give me a call on 212-554-6173 when you have a spare moment and I’ll try my best to make this situation right.

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020
Response from Alfredo on Sep 16, 2020
Thank you for your rating, we appreciate your business. We look forward to welcoming you again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room, perfect location!
Stayed 1 night in Sep 2020
Response from Alfredo on Sep 16, 2020
Thank you for your rating, we appreciate your business and look forward to welcoming you again soon.

2/10 Terrible

Nathan

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Alfredo on Sep 16, 2020
Hi Nathan, we appreciate you taking the time to leave us a rating on Expedia. We are sorry we could not meet your expectations, thank you for your business. We look forward to showing you a different side of Hudson should you look to stay in New York in the future.

2/10 Terrible

Daniel

Stayed 2 nights in Sep 2020
Response from Alfredo on Sep 21, 2020
Thank you for your business and taking the time to leave us a rating.

8/10 Good

Giancarlo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Alfredo on Sep 10, 2020
Thank you for your rating. We appreciate you rating us. We welcome the opportunity to host you again in our property. Thank you for your business.

4/10 Poor

Manuel

Disliked: Property conditions & facilities, room comfort
Not what I expected.
The main entrance is closed, they make guests enter through the security entrance. The halls to get to the rooms smell. The rooms are UNCOMFORTABLY SMALL... this hotel had an amazing bar, which I visited before the pandemic, and judging by the common areas I thought the rooms were different. This Will definitely be a One time stay!
Stayed 1 night in Aug 2020
Response from rl on Aug 31, 2020
Dear Mr. Manuel Thank you for taking the time to share your feedback regarding your recent stay with us. Although we are disappointed by your less than ideal experience, We are excited to inform you that we are actively working to drastically improve the issues you mentioned to ensure absolute guest comfort and satisfaction. Please include your booking details in your reply, I would like to VIP your next stay if you give us a second chance. Kind regards

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Be carful paid for a double deluxe queen size bed room and they ended up given me a standard room the person at the front desk said those rooms don’t exist ok then I showed the guy on there website the room I order and still said that room dose not exist smh
Stayed 1 night in Aug 2020
Response from rl on Aug 30, 2020
Dear Guest We do apologize for this. Can you please share some of the details of your reservation to assist with this further best regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Light It Up
The people were fantastic at checkin and security and housekeeping. But my television was horrendous and only had about 3 working stations; and the room was so dark there was nothing that could be done in the room (ie reading) except watching tv. I would suggest better lighting in the future.
Stayed 2 nights in Aug 2020
Response from Alfredo on Aug 17, 2020
Dear guest, Thank you for your review. We happy to learn about the stay and how great your experience was with them. We are sorry that you had issues with your television as well as with the lighting. We appreciate your comments and will forward your response to our management team to rectify the concerns. Thank you

2/10 Terrible

yaniv

Disliked: Staff & service, property conditions & facilities, room comfort
No tv remote, tv cables were cut off Bathroom so small your knees touch the wall when you sit I’ve asked twice to get a mini fridge in my room and was ignored. Bad experience. Shower had and drain were held by duck tape!
Stayed 1 night in Jul 2020
Response from Alfredo on Jul 26, 2020
Thank you for choosing to stay with us at Hudson New York, and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020
Response from Alfredo on Jul 26, 2020
Thank you for your rating. We appreciate your business and look forward to welcoming you again in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Alfredo on Jul 20, 2020
Thank you for your rating.

2/10 Terrible

Destenie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Alfredo on Jul 13, 2020
Thank you for your rating.

2/10 Terrible

Biiggzzbon

Disliked: Cleanliness, amenities, property conditions & facilities
I COULDNT STAY HERE I LEFT ROOM WAS DIRTY BLANKED NASTY
Stayed 1 night in Jul 2020
Response from rl on Jul 5, 2020
Thank you for taking the time to share your feedback regarding your recent stay with us. Although we are disappointed by your less than ideal experience, we are excited to inform you that we are actively working to drastically improve the issues you mentioned to ensure absolute guest comfort and satisfaction. I would like to VIP you on your next stay if you give us a second chance. Please reach out to me directly with your booking details Kind Regards

2/10 Terrible

Ano, NY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Traumatizing experience. This place way before COVID-19 was expired.
Stayed 2 nights in Jun 2020
Response from rl on Jul 5, 2020
Thank you for taking the time to share your feedback regarding your recent stay with us. Although we are disappointed by your less than ideal experience, we are excited to inform you that we are actively working to drastically improve the issues you mentioned to ensure absolute guest comfort and satisfaction. I would like to VIP you on your next stay if you give us a second chance. Please reach out to me directly with your booking details Kind Regards

2/10 Terrible

Laidychen

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a horrible experience the people at the front desk were mean And very unhelpful They had trouble finding my reservation I have a confirmation number from hotels.com she would not look at it they made me wait outside on the sidewalk for two hours when I was able to check in they told me I was not allowed to have any guests the whole point was for me and my boyfriend to have a romantic time together it was horrible horrible horrible I will never stay here again I actually tried emailing the Hotel management twice I have gotten no response just another example of how rude and unhelpful this hotel staff is
Stayed 1 night in Jun 2020
Response from rl on Jul 5, 2020
Thank you for taking the time to share your feedback regarding your recent stay with us. Although we are disappointed by your less than ideal experience, we are excited to inform you that we are actively working to drastically improve the issues you mentioned to ensure absolute guest comfort and satisfaction. I would like to VIP you on your next stay if you give us a second chance. Please reach out to me directly with your booking details Kind Regards

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2020
Response from Alfredo on Jul 13, 2020
Thank you for your rating.

6/10 Okay

Julia

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Alfredo on Jul 13, 2020
Thank you for your rating.

6/10 Okay

Millie, New York

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2020
Response from Alfredo on Jul 13, 2020
Thank you for your rating.

8/10 Good

Verified traveler

Stayed 2 nights in May 2020
Response from Alfredo on Jul 13, 2020
Thank you for your rating.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking it make us believe we aren’t in New York. Visually appealing as someone who was passing through.
Stayed 1 night in May 2020
Response from Alfredo on Jul 13, 2020
Thank you for your rating. We appreciate your business. We look forward to welcoming you again in the futre.

4/10 Poor

Verified traveler

Disliked: Staff & service
Accept late reservation and refused to check me in
Basically the site accepted my reservation and the hotel staff received it but would not process and check me in.
Stayed 1 night in May 2020
Response from Alfredo on Jul 13, 2020
Thank you for taking the time to write us a review. We like to here more about your experience so that we may prevent this issue in the future. Please contact our property and ask to speak with the Front Office Manager. Thank you.

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Check in process and person was great. Nothing else was good.
Stayed 1 night in May 2020
Response from Alfredo on Jul 13, 2020
Thank you for your rating. We appreciate your business, we look forward to welcoming you again in the future.

2/10 Terrible

Sheri

Stayed 1 night in May 2020
Response from Alfredo on Jul 13, 2020
Thank you for your rating.