Ratings based on 349 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

Lost a package and our clothes! Needs better staff

Posted May 23, 2015
The hotel received a FedEx package on my name (same as reservation) but lost it before I could get it. The next day the cleaning lady took our laundry bag and throw it into trash! After asking the staff, they found the bag but because it was near to trash for a while some clothes came back with stains. They offered free dry cleaning but never apologized and a shirt was stained for good... Good location, nice rooms.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Pleasant stay

Posted May 14, 2015
Pros: Location, courteous staff, good food and drink, comfortable bed.
Cons: Most guests would accept and not notice that there are "deep cleaning" issues in my room, 604, around and under bedside tables.
Location: Great location and plenty to do nearby
Easy drive up in our rental car, greeted by staff at curb and escorted through check-in quickly and courteously. Room was efficient and comfortable. Restaurant and Bar run professionally. Will return.
3 out of 5
by A verified travelerfrom Los Angeles

Good location, but nothing special.

Posted May 12, 2015
Pros: Location
The hotel was fine, but nothing really special about it. We did like the location.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

big Brand hotel with a Boutique feel

Posted May 11, 2015
Pros: Service, décor, location
Cons: Lighting in the rooms
Location: Almost right in Union Square, it's easy to get anywhere from the Union Square subway stop. Lots of shopping within walking distance.
Hyatts usually look like Hyatts...but Union Square is definitely BOUTIQUE! Renovated with a modern rustic vibe, it definitely does not feel like a chain hotel. Personal front desk service, joking and kibitzing upon arrival, made for a very warm welcome. I asked for extra towels upon re-entering the hotel from a day out and literally got them within 10 minutes of getting back to my room!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

立地の良いホテル

Posted May 9, 2015
予約に不備があり一泊目は他のホテルに移動することになってしまいましたが、その時のスタッフの対応も良かったです。滞在中もスタッフの人の対応や部屋も綺麗で広く快適でした。駅やスーパーや色んなお店が近く便利で人も多いので夜遅くなってしまっても安全でした。 NHK放送が見れたら尚良かったかなと思いました。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NYC

Union Square Hyatt

Posted May 3, 2015
Not as great of an experience than I'm used to with Hyatt. They forgot to come clean my room one day/night. But they have this wind down service supposedly come in to check up if we need anything and turn on music, drop off biscottis. this is wierd since it feels awkward to have someone come and move things around after the initial service. how was this particular day missed by two housekeeping routines? uncomfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Made a business trip feel like a vacation

Posted Apr 29, 2015
Pros: Best shower I've had in New York City!
Location: Right in the heart of Union Square with great bars and restaurants all around.
What a great stay. The staff could not have been more friendly or attentive. The hotel feels very contemporary, but definitely has all the comforts of a traditional luxury hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Pleasant Stay

Posted Apr 27, 2015
Pros: Cleanliness
Fast and efficient check in and check out. Staff very helpful in providing local dining advice
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京都

地下鉄の駅に近く、色々な所に出掛けるのに便利。

Posted Apr 18, 2015
Pros: 駅に近い点。
Cons: タンスの棚が少ない点。
Location: イーストビレッジに近く、日本食の店、日本製品が多いスーパーマーケットが近いので、日本人にはぴったり。
部屋はマンハッタンの中ですので、それなりに狭く、長期滞在には向かないかも知れません。 部屋の冷蔵庫は品物を持ち上げると自動清算となりますので、ご注意下さい。 バスタブが無いので、シャワー派にはぴったり。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom b

Personnel accueillant et tres seviable

Posted Apr 16, 2015
Bon emplacement par rapport au métro Union square et à l université de New York Cependant les chambres sur rue sont plus gaies mais l insonorisation est insuffisantes