Ratings based on 223 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
99% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Florida

small room , questionable service

Posted Nov 24, 2014
Pros: Not much
Cons: service
Location: Excellent location
Very small room. no place to store clothes. No doorman. No one to hail a cab, waited 1 hour to get towels that were not in our room
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2014
Pros: location and comfort level
Cons: room was small but typical of NYC
Location: Tons nearby
Great location Good restaurant off the lobby with excellent coffee!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 16, 2014
Nice hotel in a great location. A bit pricey though.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location, great hotel.

Posted Nov 10, 2014
Pros: Location, staff, room.
Cons: Any hotel that charges that much should give free wi-fi. Over $500 a night and they want to charge an additional $10 for wi-fi? Really?
Location: Located near express stops for major subway lines - can go anywhere easily. Great restaurants and shopping right in the neighborhood.
Located just off of Union Square. Many major subway lines only a block away - therefore, easy access to most of NY. Great shopping and dining within easy walking distance. Staff was very helpful, room was beautiful. A little on the pricey side. Any hotel room that costs that much should at the very least give you free wi-fi in you room - I hate it when I feel like I am getting nickel and dimed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom l

great hotel with great location

Posted Oct 14, 2014
Centrally located for uptown and downtown. Clean, quiet and recent renovation. Half a block from Union Square which is main transfer point for subway.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2014
Great. Excellent accommodations Decent room Great shower.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Zealand

Top hotel in excellent location

Posted Sep 11, 2014
Pros: Staff, location, service
Location: Union Square is a great place to hang out in the evenings, with lots of people watching to do. Excellent whole foods supermarket close by
Welcome to NYC! We were made to feel extremely welcome and our room was even ready prior to official check in time - a huge bonus after 24 hours of airline travel! Union Square and subway station close by made this an excellent base for our New York base. The room was excellent and the cleaning staff went the extra mile.
4 out of 5
Recommended
for Couples
by Riddsfrom PA

Confirm you get the room u pay for

Posted Aug 22, 2014 on Hotels.com
Booked an urbane sky room with city views as it says on Hyatt website and paid extra for that. Went to my room and its on second floor! They put me in a terrace room and said its an upgrade. Terrace was cool but no views and what else am I gonna do once checked in and they said all urbane sky rooms are full. Will definitely check with the hotel itself from next time and think twice before booking again on Hotels.
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Loud Door slamming

Posted Aug 20, 2014 on Hotels.com
I was not able to get rest due to constant door slamming every 10- 15 min. I went out in the hallway and saw the housekeeping crew slamming the door in and out of the linen closet. The door slamming continued again at 7:30 am the following morning and until I checked out at noon. We were charged for the mini bar items which we did not eat. It has been 4 days and I have not received a follow up call nor email to my request for the refund for the items that I did not eat. I already spent too much time over the phone and writing email requesting a refund. I could have already made the $ for the mini bar items. I would not return to this hotel.
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 20, 2014 on Hotels.com
The towels and the bed sheets had a bad odor. Overall, the staff are not friendly. I would not come back.