Ratings based on 577 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Amy from Minnesota

Vacation

Posted Apr 15, 2014
Wonderful location and great experience. I would stay here again!
4 out of 5
Recommended
for Everyone
by A verified traveler

New York Weekend

Posted Apr 15, 2014
Pros: Service, price and location. Staff were very helpful.
Easy check in. Staff were very friendly. Room was crisp and clean. Shampoo, soaps were plentiful. The only negative was not being able to have a receipt because I booked the reservation through a "third party"
5 out of 5
Recommended
for Everyone
by Sarah from Utah

A blissful vacay

Posted Apr 14, 2014
Super convenient. Quiet street for NYC. Very nice.
4 out of 5
Recommended
for Everyone
by Jeannie from London

Nice hotel where people matter!!

Posted Apr 12, 2014
Our Barclay experience started from the time we arrived at the hotel and got out of the cab. The doormen had a very big welcome for us, they arranged the bags for the room, we then checked in, and in 15 minutes we were sipping coffee, all curiosity of The Intercontinental Barclay. The room was clean, fresh and comfortable. Overall experience was excellent with staff going the extra mile. This is the place where people matter. Well done Barclay!!
Comment from
Jan 14, 2014
What a nice start for the week.Well done Jeannie ! On behalf of the entire team of the New York Barclay, thank you for the kindness of your words, they go right into our hearts... Hope to see you soon All the best Executive Office
2 out of 5
by J from calgary, AB

Location is good - that is all.

Posted Apr 6, 2014
All beside, room interior, furniture and bathroom are all too old and broken which need to be replaced or fixed right away.
Comment from
Jan 8, 2014
Dear guest, Thank you for taking the time to post a review. We always want our guests to feel comfortable, therefore it is really disappointing to learn that we let you down. Our property will go through a massive revamping starting July 2014, we will then pride ourselves with a new-great-looking historic property, The New York Barclay will shine on Manhattan again ! We are excited and sincerely hope you will be part of our future Executive office
5 out of 5
Recommended
for Everyone
by caroline from buckinghamshire England

Long weekend in New York

Posted Apr 1, 2014
Pros: Excellent location. Very professional staff and elegant surroundings. Good concierge service
Cons: A coffee shop would be a good addition
Location: Convenient for shops and sights. Pick up point outside for tour busses Lack of restaurants nearby
We went to check in and were told that the type of room we needed was no longer available. We needed two beds (mother and daughter R and R weekend). Instead we were offered an upgrade to,a small suite, and although there was one enormous bed in the main room, we opted to have a rollaway bed put in the sitting room. This was very comfortable and we enjoyed having two rooms. ( There was also a small kitchen). The same thing happened to me when I stayed there 6 years ago, and on that occasion we were offered free breakfasts for the duration of our stay. I mentioned this, and it was offered again, and with the buffet costing $35 plus tax and gratuity, we were very satisfied.
Comment from
Jan 4, 2014
Dear Caroline, Thank you very much for your kind review. We are pleased to hear that the little issue at check in was quickly handled and solved by our team and finally made a great start to an enjoyable family stay. Well done ! Should you be planning another "Mother and daughter" stay, you know where to stay.. Warmest regards, Executive Office
4 out of 5
Recommended
for Everyone
by Eileen from Chicago

Intercontinental Barclay

Posted Mar 30, 2014
Pros: Beautiful lobby. Clean and comfortable room.
Cons: Should provide free wifi and breakfast.
Location: Perfect location. Easy walk to Rockefeller center and Times Square.
First time in New York. Hotel selected by family members attending a wedding.
Comment from
Jan 1, 2014
Dear Eileen, Thank you for your feedback. We highly appreciate your kind words and hope you enjoyed our amazing New York City! Executive Office
4 out of 5
Recommended
for Everyone
by Florida

Great location.

Posted Mar 30, 2014
Overall, for our first time in NYC, we couldn't have picked a better location. One piece of advice -- the hotel charges $100 per day as a "hold". Know that. That was not told to us, and as a result, that hold fee cut into our spending money.
Comment from
Jan 1, 2014
Dear guest, Thank you! We are pleased we were chosen to be part of your unforgettable first time in New York city and highly appreciate your kind words and advice. Hope to see you again in NYC Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler

five Five cold days in March 2014

Posted Mar 29, 2014
Pros: Central Location Friendly Staff Comfortable well equip room
Cons: Got caught out with the bottled water in the room, we thought this had been provided complimentary for the coffee making machine, it cost us $30!
Location: very central, with Radio City only a block away, the best feature of the holiday.
A very enjoyable trip. Airport pickup shuttle was good. Hotel in a fantastic central location, very comfortable indeed. Nr to all the important attractions such Top of the Rock, our personal favourite, Times Square, Empire State Building and Macy's - an amazing shopping experience in itself. The weather was very cold indeed, made the top of the tour bus rides a little challenging! Lots of Coffee and Hot Chocolate consumed. The locals were all very friendly and loved the fact that we were from the UK/ The airport shuttle on our return was late pickling us up and then we were stuck in the Friday night rush hour traffic. Getting the New York travel PASSES WERE a god send. #will return one day, but have so many other places to visit....
Comment from
Jan 1, 2014
Dear guest, Thanks for your feedback. It sounds like everything went as well as possible during your New York holidays! We are glad you could easily walk from an attraction to the other and had a wonderful time despite a severe cold. Should you swing by New York City in the future, we would be delighted to welcome you again. Kind regards Executive Office
5 out of 5
Recommended
for Everyone
by A verified traveler

Intercontinental New York Barclay

Posted Mar 26, 2014
Excellent hotel great location, rooms really comfortable and staff helpful and friendly
Comment from
Jan 1, 2014
Dear guest, Your review is music to our ears, such a precious reward for our teams. Thank you, this means a lot to us. Best regards, Executive Office