Ratings based on 2,219 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Apr 22, 2015
Hotel welcomed us warmly and gave us a complimentary upgrade. The room was very nice and met our needs. The restaurant was small and warm. Breakfast buffet was included which was very good since it was over $50.00 for the two of us to have breakfast. Location was perfect and I would return to the hotel if I need to be in Times Square again.
for Everyoneby A verified travelerfrom p
My Birthday gift to mePosted Apr 19, 2015
Upon turning sixty I gave myself a theatre gift in Manhattan. Two nights in a fine hotel and three theatre performances to enjoy. Food and fun as well. When asked at check in about my visit I gave the base info about my plans. That night when I returned there was a bottle of champagne and sweet treats on a dish that said happy birthday! Amazing service throughout my stay and every minor detail attended to with professional courteous attention!
for Familiesby A verified travelerfrom Florida
Very nice midtown hotel.Posted Apr 7, 2015
Location: Times Square and Broadway is a block away. If being a tourist isn't your thing, there are also diners and restaurants nearby filled with locals.
The hotel room was surprisingly spacious and quiet considering the NYC bit with a terrific view and very helpful hotel staff. The location is, of course, fantastic and seeing the city - even with a toddler - proved very doable. Check-in/check-out was smooth. We would definitely stay here again.
for Everyoneby A verified travelerfrom Brighton UK
Very comfortable hotel with helpful staffPosted Apr 3, 2015
Pros: Great beds, nice staff, good location
Cons: Bigger bath
Location: Time Square is worth missing - way too busy. The hotel is over a block west and the area is still busy but not horribly so.
We were in the older part of the hotel (lower floors) but the room looked recently refurbished and was very comfortable and well equipped. The staff were very professional and helpful.
for Everyoneby A verified travelerfrom D
Walking distance to Times Square and RockerfellerPosted Apr 2, 2015
It was a great experience. The hotel was clean, did not have much interaction with the as we were out and about all day. However the location is perfect.
by A verified traveler
Posted Apr 1, 2015
Found it hard to pay extra for a KETTLE OR WIFI!!!
for Everyoneby A verified travelerfrom perth, australia
New York holidayPosted Mar 31, 2015
Pros: Comfy beds ,spotlessly clean, generous towels and toiletries
Cons: Provide a kettle as standard and a small jug of milk with tea bags. Many people prefer tea to coffee
Location: Walking distance to Intrepid museum, site seeing cruises ,in fact pretty much central to the main attractions on the New York pass.
We had a terrific stay here and used our NewYork pass for the entire 5 days. The hotel is walking distance to all the theatres, Times Square and the main attractions such as the Rockefeller, Empire State Building. There is a subway next door and the galleries such as MOMA or the MET are either walkable or a subway ride. We found there to be plenty of options for lunch and dinner and found that looking up reviews on urban spoon or tripadvisor gave us good recommendations when choosing so we would not be disappointed. We highly recommend the Book of Mormon if you come to New York and we both agree it was possibly the best show we have ever seen. The intercontinental is in a great position and the room was always spotless and the beds amazingly comfortable. For those Aussies and Brits who drink tea they will also provide a kettle if you ask although instead of asking for room service we went to a deli and bought a coffee cup of milk and tea bags. Overall would definitely stay here again and if you have kids the Shake shack is next door and we even enjoyed the burgers from here.
for Everyoneby A verified traveler
Posted Mar 30, 2015
Great stay, would definitely recommend and return.
for Everyoneby A verified travelerfrom durham
Excellent location lovely staffPosted Mar 30, 2015
Wonderful hotel,location is perfect,staff cant do enough to help and the rooms are really good. Would highly recommend, i have stayed in several nyc hotels and this is the best so far
for Everyoneby A verified travelerfrom Midlands UK
Good central hotelPosted Mar 28, 2015
Pros: Very central, clean and lovely room.
Cons: Free wi-fi - shouldn't be charged over £10 per day in a 4 star hotel.
Location: Central. Times Sq short walk away. Theatres short walk away. Subway 20ft away.
Central to Times Square plus walking distance of other great sights. Subway literally next door. Room big & comfortable with great views and not that noisy considering you are in the middle of NY. Didn't drink in bar or eat in Restaurant found them very expensive (as is all of NY). Can't believe a chain of hotels like Intercontinental charge guests for wi-fi (over £10 per day!!!!) should be complimentary considering the rate per night.