Ratings based on 2,343 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Paris, France

nice hotel close to the teathers

Posted May 21, 2015
everyting perfect. hotel is close to main attractions.
3 out of 5
by A verified traveler

Could say the worst staff ever!!

Posted May 21, 2015
This hotel has an excellent unique location, however they have many negatives, i'll go through some of them: 1- At the check in time, the receptionests know the that they have many rooms with a good view and at high floor ready for use, however the are hiding them telling there is nothing ready and make you wait for the rooms that will be ready at a late time and the ones available at a low floor with the worst view! 2- When you call the extension Zero requesting a comb or a weight scale, immeditely say they don't have, while when i talked directly to one of the housekeeing staff, they immediately brought both to me!! 3- A receptionest and a lady at extension Zero, and at different times, both confirmed to me that they have empty boxes that i could use for my extra luggage, and promised to send to my room, i have checked out with nothing! 4- They take a deposit of 25$ to give you an umbrella to use whilst raining, and discourage the groups of 2 to take more than one umbrella. *Overall i didn't feel i was staying at the Intercont., completely dissappointed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wales

Long weekend i New York

Posted May 20, 2015
Pros: Everything especially the pillows, haven't slept so well in years. Please can you tell me where i can buy some?
Cons: Nothing
Location: New York, Times Square, nothing else to say.
Second stay at the Intercontinental Went for a long weekend to visit our son The front desk staff were very friendly and could not do enough to help as one of our suitcases failed to arrive, thanks American Airlines !!, and kept us informed as soon as they had any news on said case. The breakfasts were superb and nothing was too much trouble for the dining room staff ,we hope Eduardo gets over Mama Mia finishing in September and someone kindly gets him a ticket for the last show ! Look forward to staying there again hopefully in the near future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Switzerland

Perfect situation in Manhattan

Posted May 19, 2015
Pros: Central situation, bed comfort, quiet
Cons: Internet connection
Location: Many spots to visit are quite close and accessible by foot, such as the Empire State Building and Rockefeller Center. Can find lot of restaurant and b
Clean hotel and very comfortable bed ; we will definitely come back to the Intercontinental Times Square at the time of our next stay in Manhattan.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is in a great location

Posted May 18, 2015
Pros: It's location
Cons: Rooms need updating, carpeting in hallways needs changed.
Very nice curbside staff, especially Jeff! They were all very helpful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Nice hotel. Great location.

Posted May 17, 2015
Pros: Design, location, comfort, concierge
Cons: Better cleanliness, more helpful staff.
Location: Great food and even better theater.
Nicely designed hotel with a great location to Times Square and the theater district. Small room but a very comfortable bed and large shower. Customer service was spotty. Front desk was not friendly or helpful but the concierge was very friendly and provided great information. The bar was a similar experience. One night the server was great. The next she was MIA. Very small health club.
2 out of 5
by A verified travelerfrom boston

When is a King bed not a King bed?

Posted May 16, 2015
...when you pay for a King Bed on the expedia website but the hotel tells you that is no guarantee of a King bed...not a great start to my stay!
1 out of 5
by A verified traveler

Posted May 13, 2015
noisy Front desk say somebody come repair,but nobody come until morning 8am.i come to front desk early one day check out,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom oklahoma city

Nice hotel at the heart of timesquare/midtown

Posted May 12, 2015
Excellent hotel with very friendly and helpful staff. We will stay here for our next vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Sehr zentrales Hotel am Times Square

Posted May 12, 2015
Pros: Lage des Hotels und die Freundlichkeit an der Rezeption
Cons: Kleinigkeiten wie defekte Leuchtmittel im Zimmer, schmutzige Kissen sollten vom Zimmerpersonal gesehen werden und behoben werden.
Location: Man hat im Umfeld des Hotel das größte Angebot an Essen, musikalischen Events sowie Anbindung an das U-Bahnnetz.
Das Hotel bietet einen sehr guten Standart in Mitten von New York am Times Square. Sehr ordentliche Zimmer mit einem schönen Blick, einer netten Bar und sehr zuvorkommenden Personal hat uns fünf Tage begleitet.