Ratings based on 1,602 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom leicester

Great hotel, 2 blocks from Times Square

Posted Nov 27, 2014
Lovely trip for my mums 60th birthday. Great location close to Times Square and subway station on the corner so easy access to World trade centre (century 21) and queens for the airlink! Staff friendly and helpful unless u forget your room key, you need this to access the lifts! So ALWAYS keep it with you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Reisterstown, MD

Posted Nov 25, 2014
This hotel was phenomenal. After we were denied a room in our usual hotel (Hilton Midtown) from a booking error, we were fortunate enough to obtain a room in the Intercontinental. I was a little skeptical about the accommodation since we'd never stayed there before, but I was pleasantly surprised. The hotel exceeded my expectations, and was far better than the Hilton. The location was an added benefit since we came to NYC to see the Cinderella play, because the hotel was located in the heart of the theater district.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ex

Nice hotel, close to the main attractions.

Posted Nov 24, 2014
Hotel was lovely and clean. Good rooms with excellent standard of decor. Comfy beds and helpful friendly staff. Would definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Posted Nov 24, 2014
Pros: Excellent location, centrally located with access to subway a few steps away. Amazing views of the city with walking distance to shows and dinning.
Location: Broadway shows, dinning, shopping.
Hotel check in was fast and friendly. We received and upgrade as well as complimentary snacks as an introduction to some services you can register for. great experience!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Superb hotel, can't wait to go back

Posted Nov 24, 2014
Great hotel, really central location and excellent helpful staff. Will be back next year
2 out of 5
by A verified traveler

Bad experience

Posted Nov 19, 2014
Firstly,The staff called Irene who wasn't patient when I asked her few questions Secondly, there is no shampoo in this hotel, only has shower gel and the conditioner, I called twice to request some shower gel, finaly no one send it to our room
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2014
Great location and very nice facility. Would recommend it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

Excellent location and great staff.

Posted Nov 11, 2014
Pros: The concierge service was superb with suggestions and easy to understand.
Cons: Brighter light in the bathroom.
Location: It was excellent to walk to the theater and to a great restaurant on the strip. Near the attractions. Wonderful place.
The staff gave great directions and were most helpful. Good sized room. The only suggestion would be better lighting in the bathroom over the sink. Small thing but easy to fix. Loved the rain shower and the nice pillows. WELL Done.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic location for Times Square

Posted Nov 9, 2014
Pros: Location, rooms, beds,
Cons: Wifi very expensive only disappointment of our stay $13 a day and weak signal.
Location: best ever location
Most comfy beds in the world, luggage man staff friendly. Explore to hotel hidden ATM, facility to print off boarding passes. Worth every penny up grading to higher room
1 out of 5
by A verified traveler

This Hotel is So BAD

Posted Nov 8, 2014
Pros: The stupidity of their manager for hiring such employees.
Just so BAD. The staff are so unfriendly. Do not stay here!