I’ve stayed at numerous JW Marriotts, and the Essex House just doesn’t live up to that standard. The staff were good, but the facilities were run down (e.g., our bathtub’s faucet constantly dribbled, one of the lamps wouldn’t turn off so we had to unscrew the lightbulb, the other lamp was missing the knob to turn it on, etc.). It’s in the process of being renovated, but that doesn’t excuse the shabby rooms and lack of cleanliness. Especially at the JW Marriott price point.