Ratings based on 606 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Aus

Great hotel in a fantastic location.

Posted Jul 30, 2015
We have found our hotel in NY city! Staff are extremely helpful, location is walking distance to almost everything, with a subway close by. Room is huge and well presented. Best of all, very reasonably priced!
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Nice hotel

Posted Jul 30, 2015
Pros: Lovely room, most staff friendly and helpful, lovely coffee machine, beautiful bathroom and products.
Cons: Sofa needed a clean and the carpet in places. The bar area was too cold so we could only stay in it for one drink.
Location: Empire State is a must and all the touristy things were great.
Once we were able to get into our room it was wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Medellin, Colombia

lucury hotel closed to everything.

Posted Jul 20, 2015
This hotel is all that you could ask for, they have a great design in the rooms, its fancy and comfortable, it always looks clean, the daily complementary drinks it's awesome. Its in fifth avenue so when you step outside you can find all that you need whitin a few steps, food, shopping, souvenirs. I felt tlike home when i stayed. I highly reccomend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

You couldn't ask for better service

Posted Jul 19, 2015
Pros: Service
Location: Walking distance to time square and grand central. Subway makes it easy to get around city and see everything you want to.
Great location. It was a great place for our family of 4. Nice restaurants around the area. When we had a major issue the hotel were fantastic and helped us sort it in time to make our flight home. You couldn't ask for better service. One staff member was absolutely fabulous with our 4 year old.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2015
This hotel was great. The service was excellent and the location was terrific.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2015
Friendliest hotel in NYC, centrally located, would definitely stay here again.
5 out of 5
Recommended
for Couples
by A verified traveler from Guayaquil

The biggest rooms in Mannhatan

Posted Jul 10, 2015
This Hotel used to be The Setai. Its very new and very well located
4 out of 5
Recommended
for Everyone
by A verified traveler

A little far from midtown

Posted Jul 10, 2015
Building in room above us from 7am daily. Great service and concierge.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Highly recommend this hotel

Posted Jul 7, 2015
Good location, great staff and service! There was this issue with their bathroom counter top which seemed unclean and Alfredo was amazing to respond quickly and professionally to our concern and we found out there were issues with the material used for counter top and not cleaning related issue !!! Great hotel and the restaurant , Measure is great too
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent stuff

Posted Jul 7, 2015
Pros: Stuff
Cons: Requires refurbishing.
Location: Nicely located, within walking distance to most landmarks.
The hotel is under the construction but once it is finished, should be very nice place to stay. The stuff is accommodating and nice. Rooms require carpet change and refurbishing to call it 5 star.