Ratings based on 563 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Great location to get everywhere

Posted May 28, 2015
Love this place , great friendly staff that are genuinely happy to help you . Food can be a tad pricey but what do you expect from a hotel / restaurant of this caliber. Free wifi and m and m's what more could you ask . Great for couple's but probably wouldn't be ideal for younger families,although the hotel would have you if you did I expect , I wouldn't bring my kids 😉 .superb town car who's driver is cool like Morgan freeman (sorry Gary 😂)
4 out of 5
Recommended
for Everyone
by A verified traveler

清潔でサービスレベルの高いホテル

Posted May 23, 2015
五月にエンパイアステートビューのスイートに9泊滞在。きめ細かなルームサービスで部屋が常に清潔なのが嬉しい。 冷蔵庫のソフトドリンクが一部フリーなので水を買いに行く手間がないのも楽。 ルームサービスメニューは少なく、味も平均点。 一度、メッセージの伝達忘れがあったがそれ以外は満点のサービスでした。 費用対効果で言うとまあまあ満足。
4 out of 5
Recommended
for Couples
by A verified travelerfrom Houston, TX

Great Location, huge room, would stay again

Posted May 22, 2015
Pros: Location, amenities, value
Cons: I thought both our mattress and the pillows were uncomfortable.
Location: location is the best part - close to times square, empire state building, Bryant park, Broadway, and grand central station - ON 5th avenue!
Aside from having to wait for 3 hours to get checked in to our room, we had a wonderful experience. I still can't believe that our hotel room was almost 1,000 sq feet in the heart of Manhattan and the price was great. There were wonderful amenities, including cookies and bottle of water on your nightstand at turn down service, bath salts for the huge soaking tub, walk in closets, 2 TV's, etc.. The location is what I liked the best. It was walking distance to just about everything, but wasn't in the absolute middle of everything - overall I was very impressed and will definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Hotel requires improvements

Posted May 18, 2015
Pros: The live jazz in the bar area was terrific. Excellent, helpful staff. Complimentary water, coffee and lovely toiletries in the room.
Cons: Carpeting, mattresses and leather furniture in rooms need upgrading. The tinted class in the bathroom mirror is disturbing for shaving or makeup.
This former Setai is starting to show signs of wear and tear especially in the rooms. Upon arrival, we had two light bulbs burnt out, the leather chair fabric was heavily scratched, the mattress a little too squishy and the safe box needed to be replaced. That being said, we found the staff caring and prompt to answer these immediate needs (with the exception of the mattress and furniture). Other obstacles were the dark tinted mirror above the bathroom vanity which makes it impossible to see oneself in natural lighting. There is no full length mirror anywhere other than the dressing area where a counter cuts your view in half. On the plus side, the Empire corner room is quite spacious and extremely quiet. Complimentary water, cookies and Nescafe were appreciated. And, the toiletries were lovely. The Spa was being worked on during the daytime hours of our four day stay so we couldn't enjoy that. We appeared in the Ai Fiori restaurant for a light Sunday breakfast but were told we could only partake of a $64/pp buffet there. We did not stay, alas, but went elsewhere in the neighborhood. We particularly enjoyed listening to live jazz each evening in the comfortable bar area--very welcoming. With improvements to the room decor we would happily return to this property.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Edinburgh

Posted May 8, 2015
Great location, fantastic huge rooms, luxury! Great views.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted May 5, 2015
Couldn't fault. Exactly the experience you expect from a 5 star hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom JAPAN

快適な滞在

Posted May 3, 2015
Pros: すべて。
Cons: なし。
Location: エンパイアステートビルのすぐ側、徒歩5分以内です。地下鉄までも徒歩10分くらいで行けます。 どこへ行くにも便利だと思います。
今回、エグゼクティブプレイスの部屋に宿泊したので、かなり広いお部屋に大感動でした。 全体的に新しくきれいで清潔です。浴槽が深くて快適でした。ドライヤーの風力も言う事なし、とにかく全てが大満足でした。立地も歩いてペンステーションやタイムズスクエア、ポートオーソリティーバスターミナルなどへ行ける位置でしたので、不便なく観光に出掛ける事が出来ました。スタッフの方の対応も良くて、素敵な滞在になったことを感謝します。 朝はフロント横にフリーでコーヒーとブラウニーが置いてあるのですが、ブラウニーがすごく美味しかったです。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bernuda

Fantastic hotel great location

Posted May 1, 2015
So much space, clean and close to everything we needed. Hope to stay here again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom international traveler

Posted Apr 29, 2015
Short stay but very pleasant. Hotel staff is very good. Food just great but breakfast was not included which was surprising for me for this price of the room. Very recommended especially for those who is planing to stay more then one night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2015
Súper Hotel muy contento cuarto muy grande Seguro regreso a este hotel