Las evaluaciones están basadas en 57 opiniones verificadas
2.4 Limpieza de habitaciones
2.4 Servicio y personal
2.2 Comodidad de habitaciones
2.1 Estado del hotel (en general)
Opiniones verificadas de Expedia
por un cliente verificado desde El Tejar, Chimaltenango
Publicado el 22 sep 2022
Neceista más limpieza
Comentario de Gerencia del hotel
23 sep 2022 por Manager, Gerencia del hotel
Hello Carlos, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.
por un cliente verificado
Publicado el 1 jul 2022 en Hotels
Comentario de Gerencia del hotel
4 jul 2022 por Manager, Gerencia del hotel
Hello Richard,
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,
por un cliente verificado
Publicado el 16 may 2022
Mucho olor a cigarrillo
Comentario de Gerencia del hotel
18 may 2022 por Manager, Gerencia del hotel
Hello Edwin,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
por un cliente verificado
Publicado el 8 may 2022 en Hotels
Mucho ruido . El control del tv no funcionaba. Sábanas rotas.
Comentario de Gerencia del hotel
9 may 2022 por Manager, Gerencia del hotel
Hello Betty,
Thank you for sharing this honest review and feedback about our tv. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
por un cliente verificado
Publicado el 21 nov 2021 en Hotels
La cama suena simplemente con darte vuelta y el baño estaba sucio, never clean the bathroom and there was hair in towels bathroom 😩 My name is Jose
Comentario de Gerencia del hotel
3 mar 2022 por Manager, Gerencia del hotel
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.
por un cliente verificado
Publicado el 23 dic 2022 en Hotels
Comentario de Gerencia del hotel
9 nov 2023 por Manager, Gerencia del hotel
Hello Arnold,Thank you for taking the time to share your feedback. We appreciate your rating and value your insight as it helps us to continually improve our services. We apologize for any inconvenience you may have experienced during your stay and encourage you to reach out to our management team directly to address any specific concerns you may have.
por un cliente verificado
Publicado el 5 nov 2022
Comentario de Gerencia del hotel
5 feb 2023 por Manager, Gerencia del hotel
Hello SM,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
por un cliente verificado
Publicado el 2 nov 2022
The customer service is the worst!!! The rooms are dirty and they do not have phones! It was horrible and I would never recommend it.
Comentario de Gerencia del hotel
3 nov 2022 por Manager, Gerencia del hotel
Hello Anglia,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
por un cliente verificado
Publicado el 18 oct 2022 en Ebookers
On face value the staff were friendly enough. But when I called a week prior to my booking just to confirm, the man on the phone was so rude he said ‘why you calling now if your booking is next week. Bye!’ And put the phone down on me. On the first night there were people fighting in the hallway nothing was done to stop them, we were terrified in our rooms! There was an awful smell in the hallway and the 2 rooms we booked. The place reeked of stale smoke and the blankets had ash holes in them- all of them! Both rooms were filthy! This is NOT an over exaggeration!
Comentario de Gerencia del hotel
19 oct 2022 por Manager, Gerencia del hotel
Hello Yasmin, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
por un cliente verificado
Publicado el 11 oct 2022
There wasn’t any parking had to walk a mile around the corner
Comentario de Gerencia del hotel
12 oct 2022 por Manager, Gerencia del hotel
Hello Jovanna, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
