Ratings based on 354 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from United Kingdom

Lovely hotel close to Central Park

Posted Jul 26, 2015
Pros: Location, friendly, comfortable and clean.
Cons: We had a problem with 3 things going missing from our room. We have spoken to the hotel and emailed them and have had no response.
Location: Location was great as near to Central Park and a quieter classier part of New York.
We stayed at the hotel from 26 June 2015 till 2 July 2015 and this was our first stay in New York. We had an amazing week and thoroughly enjoyed our stay. The Loews was used a lot for business and there were a lot of people passing through but the staff were friendly and helpful and the rooms were extremely comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Great hotel in Mid-town and easily approachable

Posted Jul 25, 2015
We were a family of 4 (2 adults and 2 children) who visited the hotel. The location was great and the facilities were good. The staff were very friendly. The only set back being, the hotel was overbooked and we had to wait for an hour from 4.30 PM to 5.45 PM to get our room although the check in is normally at 4.00PM. Considering that we had 2 children, they could have dont better in allocating us the room in better time. Secondly, on of the days, we clearly put up a tag to clean up the room. We left at 2.00PM and reached back the hotel at 7.00PM, when we realised the room had not been cleaned up. This is absolutely not acceptable from a hotel chain as Loews.
1 out of 5
by A verified traveler from NEW YORK

VERY VERY DISAPPOINTING

Posted Jul 24, 2015
Pros: ABSOLUTELY NOTHING
Cons: START WITH NEW MANAGEMENT AND THE SERVICES WERE SUBSTANDARS
Location: GREAT LOCATION
WE HAVE TRAVELED ALL OVER THE OWRLD AN STAYED IN SOME OF THE VERY BEST HOTELS AND THIS ONE WAS THE WORST. I DO NOT RECOMMEND THIS HOTEL.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfekt für Upper East Side Lovers; sehr nette Bar

Posted Jul 21, 2015
Perfekte Ausgangslage für Uptown und Midtown Ausflüge (Museen, Central Park etc).
2 out of 5
by A verified traveler

Labour dispute

Posted Jul 21, 2015
Pros: The room was lovely.
Cons: Staff should be trained to provide better customer service. Huge issue at this hotel.
Location: Central Park close.
Chances of me staying at this hotel again are slim to none. Upon arrival to the hotel, we were advised that our room was not ready. We arrived at the hotel at 5:00pm, the hotel says check in is at 4:00pm. The restaurant/Bar was not opened due to the ongoing labour dispute so they gave us hot beverage coupons for around the corner and told us to come back. We arrived back at around 6:00pm and the room was still not read and it appeared that they may have forgotten about us. They again offered us hot beverage coupons :(. I advised her that at this point I would really prefer something a little stronger so she said she would add a 40.00 Credit to our account for use at the "closed restaurant" and the cafe around the corner. Once the restaurant did open, the service was horrendous for both breakfast and our late night drink visits. They were not friendly or attentive. They also allowed dogs in the restaurant. The concierge on Sunday morning sent us to a run down flea market that wasted our whole morning getting to and by the time we got back to the hotel had no time for anything else. Upon check out, we realized that the manager "forgot" to add the 40.00 credit to our bill and I had to request that it be done. Even though the hotel is clean and in a good location, I would not recommend this hotel to anyone.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Boston

Great renovated rooms and lobby!

Posted Jul 18, 2015
Location: It is in a lovely and very expensive area but several reasonable places to eat nearby. Relaxing not to be in the midst of tourist crowds.
The staff better and more welcoming than before the renovation, spaces very pleasing. Miss having the little lobby gift shop. Also the restaurant and bar were closed for more than a day for equipment issues which was disappointing. Would return for sure.
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent location

Posted Jul 15, 2015
Pros: location & quality
first visit post re-furbishment all high quality but sadly losing a bit of character esp "the Library"
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC ete 2015

Tres bon sejour

Posted Jul 14, 2015
Chambre au 12eme etage, au calme, tres confortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Posted Jul 7, 2015
Great location and very helpful staff. We stayed for the July 4th holiday. I called an hour before we arrived and asked for the concierge, Robert, to have a few restaurant recommendations ready for when we checked in. He had everything written down just as requested. He also helped our friend call the taxi company and figure out what to do when her luggage was left in the cab's trunk. Reception staff quickly sent up a rollaway bed for one room. Everyone was outstanding. Rooms were very clean. Bathrooms very small, but clean. We will definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
Upscale, not crowded, very comfortable room. Centrally located, but very quiet (Park Avenue). Everything that I like, my definition of upscale for a very reasonable price.