Ratings based on 4,544 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Not satisfied

Posted Apr 16, 2015
I have booked and paid for a double debs suite but the hotel could only offer a single bed suite with two additional beds for me. The hotel receptionist didn't make sense and only gave me a reply that all double beds room were full. Besides, the master bath room is too small. It was too noisy during my sleep.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Argentina

Excelente

Posted Apr 16, 2015
Pros: Atención del personal , habitaciones, excelente ubicación con subte a una cuadra.
Cons: No sé me ocurre nada
Location: Muchas bocas de subte, el tren a media cuadra. Cantidades increíbles de oferta de comida de todo tipo, negocios de ropa y calzado. Outlets en la-34, .
Excelente hotel por sus habitaciones, personal, ubicación. Lo volvería a elegir
1 out of 5
by A verified travelerfrom London

Beware!!

Posted Apr 15, 2015
Pros: location
Cons: should be much more clean!!
This hotel is no close to what it is advertised as. Very very dirty!! I do not recommend it.
4 out of 5
Recommended
for Families
by A verified travelerfrom SVIZZERA

BEL ALBERGO IN PIENO CENTRO

Posted Apr 14, 2015
Pros: POSIZIONE, CORTESIA DEL PERSONALE, COMODITA DELLE CAMERE E STILE DECO-MODERNO....
Cons: IL WIRELESS A PAGAMENTO AL GIORNO D'OGGI MI SEMBRA ANACRONISTICO....
Location: DI FRONTE AL MADISON. SQ.G., A 10 MIN. A PIEDI DA TUTTO.
DI FRONTE AL MADISON SQUARE GARDEN HO TROVATO QUESTO HOTEL MOLTO COMODO SOPRATTUTTO PER LA LOCATION. DAL MADISON SQ. G. C'E' LA METRO CON VARIE LINEE CHE PORTANO SU TUTTA NY.... IL PERSONALE E' MOLTO GENTILE E DISPONIBILE A VENIR INCONTRO ALLE RICHIESTE DEL CLIENTE, SOFFRENDO DI VERTIGINI CI HANNO SPOSTATO DAL 28 PIANO AL 9 SENZA PROBLEMI. SE NECESSITA, ANCHE SE RITENGO PECCATO MANGIARE IN ALBERGO A NY DAL MOMENTO IN CUI CI SONO TRA I MIGLIORI RISTORANTI DEL PIANETA, SI PUO MANGIARE IN HOTEL, ANCHE SE LA CARTA NON E' AMPISSIMA E E' TRA PIATTI SOPRATTUTTO TIPICAMENTE AMERICANI LA QUALITA E' BUONA. NOI ABBIAMO PRESO UNO STUDIO MOLTO CONFORTEVOLE PER UNA FAMIGLIA, 1 CAMERA SEPARATA, UN SALOTTINO CON DIVANO-LETTO, 1 CUCINA, TAVOLO E SEDIE PER MANGIARE, 1 SCRIVANIA PER CHI DEVE LAVORARE,.... INSOMMA UN PICCOLO APPARTAMENTO CHE TI FA SENTIRE A CASA PIÙ CHE IN ALBERGO E DOVE UN BAMBINO PUO GIOCARE SENZA SENTIRSI RINCHIUSO IN UNA CELLA.... IL DESIGN E' MODERNO E GRADEVOLE.... L'UNICO APPUNTO E' LA WIRELESS A PAGAMENTO IN CAMERA... MA SI PUÒ AVERE GRATIS NELLA HALL.....
2 out of 5
by A verified travelerfrom UK

Not the best hotel iin the world

Posted Apr 14, 2015
Pros: The staff and the size of the room.
Although the room size was very generous for a New York hotel, the beds very comforatble and the staff helpful and friendly I was very dissapointed to find our room wasn't ready when we arrived and they put us in a very small room for the first night. Also the location is not ideal - there is a subway directly across the street but the area is not great for places to eat in the evening and the hotel is next door to a fire stattion. Even though we were on the 20th floor you could hear the sirens wailing late at night.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excelente localização , no coração de NY .

Posted Apr 13, 2015
Adorei conhecer NY , prédios monumentais, ótimos museus, parques e ruas agradáveis de passear, sem falar nas lojas de departamentos que é uma tentação. A diversidade cultural e de raça me chamou atenção. Vale muito a pena conhecer!
2 out of 5
by A verified travelerfrom KCMO

No room, no towels, no service

Posted Apr 13, 2015
Pros: the gym was good and the elevators were quick
Cons: everything - needs to be updated.
Location: It's centrally located.
Expedia sent an email that the room was held and confirmed and no problem. Well, we arrived 2 hours late after an airplane delay and we didn't have a room. They asked for our phone numbers to call us when there was a room ready, and that didn't happen either. Two hours, I went to the front desk to ask about status of room and it was ready. The sink leaked water all of the floor. The room was very hot and had to call maintenance and there was no way to turn on the air as it's central air. They sent someone. Then the cleaning person cleaned the room and didn't leave one towel for us to use. Also didn't replenish the coffee, sugar or anything... There are no signs as to where the ice machine is located - wasn't one on our floor. The halls were loud and the noise on the street and fight in the area outside our window kept me from sleeping one night.
3 out of 5
Recommended
for Families
by A verified traveler

Gutes City Hotel

Posted Apr 12, 2015
Hotel liegt direkt an der 7th Avenue, gegenüber von Penn Station, was für die Anreise perfekt ist. Auch direkt gegen über ist der Madison Square Garden, wenn man ein Knicks oder Rangers Spiel sehen will. Zu Fuss 10 Minuten zum Times Square. Wir (2 Erwachsene + 2 Kinder) hatten eine Studio Apartment gebucht und bekommen ein Upgrade auf das grosse 2 Zimmer Apartment im 23. Stock. Zimmer war für NYC unglaublich gross. Wie schon oft beschrieben ist es unglaublich laut, aufgrund der einfenstrigen Verglasung, und dadurch leider auch sehr zugig und kalt. Betten, besonders die Schlafcouch sind unbequem. Rezeption ist schön und unglaublich freundlich. Fazit: Preis für NYC war unschlagbar. Grösse auch. Komfort naja... Kann man machen, wenn es aber zu dem Preis ein anderes Hotel gibt, würde ich nächstes mal das andere nehmen.
3 out of 5
by A verified traveler

Posted Apr 11, 2015
Good not great. I will choose a different hotel next time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom southampton, england

Perfect location

Posted Apr 9, 2015
Couldn't have wished for a better hotel, Central location to all attractions, coffee shops and excellent restaurant nearby, clean and tidy hotel, lovely staff. Most comfortable bed I think I've ever slept in !! Highly recommend.