Ratings based on 461 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Virginia
Close to subwayPosted Nov 2, 2014
Pros: location, friendly staff, nice restaurant
Location: Close to subway, great view of skyline from the room
Easy access to the subway, convenient location, great view from our room.
for Everyoneby A verified traveler
Hotel ExperiencePosted Oct 27, 2014
Our stay was a short one, arriving about 5:00 PM and checked out the next morning at 5:30 AM. We were stopping off between flights. The Studio unit was absolutely huge, and perhaps could have used some additional furniture to break up the space. Had dinner at the adjoining Itslian restaurant which served up some excellent dishes at moderate prices. It's staff was friendly and service oriented. Enjoyed the experience. Would recommend the hotel to others looking for an overnight between flights. The hitel shuttle service was excellent, and one of the reasons that we booked the hotel....coming off a flight at JFK and our connecting flight at La Guardia.
for Everyoneby A verified travelerfrom Wisconsin
Their restaurant was awfulPosted Oct 20, 2014
Everything about the hotel was better than average but they need to pay attention on their restaurant. The restaurant is maybe run by someone else but it is their reputation too. Food, service and their staff are terrible. Eat somewhere else.
by A verified traveler
Wheelchair AccessPosted Oct 18, 2014
Difficult to navigate for a person in a wheelchair. Towel rack too high. Hair dryer and room thermostat mounted too high on the wall. Ramp in front is way too steep for someone in a wheelchair to navigate on their own. Not as wheelchair friendly as they think it is.
for Everyoneby A verified travelerfrom West Linn, OR.
First trip to NYC!Posted Oct 6, 2014
First of all, Kelly at the front desk, is awesome! Whatever you are paying her it is not enough! Not only was she, as well as all the staff super accommodating with information on places to eat, general directions, shuttles to/from LGA, but they were super nice as well. I would stay there again in a heartbeat! The bed was comfy and our room was large enough to spread out a little.
for Business Travelersby A verified travelerfrom FL
The right placePosted Oct 3, 2014
Came to NY for one night and needed a place for the night after a long day of traveling and a busy day the next day. The good experience started with a quick pickup from LGA by the hotel's shuttle. The reception experience was also quick and painless and I was in my room in no time. The room was comfortable, clean and nicely equipped. The bathroom was surprisingly big and the bed felt fresh and comfortable. The shuttle back is also a big plus. It leaves every half hour and gets you to LGA within a few minutes. In one word - recommended.
for Everyoneby A verified travelerfrom New Hampshire
One night in Queens.Posted Sep 27, 2014
The room was great. Comfortable and clean. The staff was courteous and helpful.
for Everyoneby A verified travelerfrom Alamo, CA
Helpful staffPosted Sep 23, 2014
We flew into NY late, so we decided to stay close to the airport. Even though the staff knew that we were moving to a different hotel the next day, they arranged transportation that was cheaper than a taxi.
Recommendedby A verified traveler
Posted Aug 27, 2014 on Hotels.com
by A verified travelerfrom nyc
Staff has poor mannerPosted Aug 25, 2014
Pros: Poor staffing,I waited over 45mins to check in. Room are small with poor a/c.
Cons: Everything has to imorove.
Location: Shop,eat and meet friends.
Worst in my life.The staff does not know what he is doing and the manager even worst.