Ratings based on 4,764 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom nNw York NY

Extremely good hotel and in a perfect position

Posted Nov 25, 2014
Pros: It had the wow factor and staff were really good
Cons: Free internet to rooms
Location: Location is excellent, just off Times Square and view from room, especially at night was fantastic
Hotel was extremely good and staff friendly and very helpful. Would recommend to friends and if I visit New York again I wouldn't hesitate to book a room at this hotel. One tiny little niggle is that you had to pay for Internet connection if you wanted access to the Internet from your room.
2 out of 5
by A verified travelerfrom Louisville, KY

Posted Nov 25, 2014
The room was nice enough, and the bed was comfortable, but the shower did not work! I reported it before leaving for my business meetings that morning, but when I returned that evening, it still had not been repaired. When I checked out, I told the person at the desk. He said he was sorry and couldn't understand why the shower was not repaired when reported, but he did not offer to compensate me for not having a shower during my two-night stay. In every other hotel I've used in New York, it has always been quick and easy to get a taxi. I don't know the reason, but the wait for a taxi was extremely long at this hotel. Usually, I would end up walking a few blocks and getting one myself. I would never use this hotel again for that reason.
2 out of 5
by A verified traveler

Posted Nov 25, 2014
Cons: NIGHT TIME SECURITY
Hotel lacked security. 5:30 in the morning intoxicated people banged on door, slept in hall against door, security called, unacceptable response. Turned out they belonged in another hotel by same name. Reported to manager. Was told the overall hotel management would contact me on Monday A.M.- Never happened.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2014
Excellent location close to time square. Helpful staff. Large rooms with nice sized bathrooms.
1 out of 5
by A verified travelerfrom florida

The rooms are very outdated

Posted Nov 24, 2014
The rooms are very outdated the the room outlay is very weird the batroom loed like it was not remodel since the hotel was bild which was like probably like 60 years ago and on top of that the service from the staff was way below average
1 out of 5
by A verified travelerfrom Boston

The Millenium Times Square - Avoid at ALL costs!

Posted Nov 24, 2014
Pros: Nothing!
Cons: Everything! The place should be shut down, gutted, and modernized.
Location: Lots to do in and near Times Square.
I was absolutely SHOCKED at how tired and run down this hotel was! From the stained carpets, foul smells in the hallways, peeling wallpaper, to the rusty bathroom fixtures and broken drain! Even the clerk at the front desk admitted that the hotel saves it's worst accomodations for travel websites, like Expedia. We even went to the higher floors, like 52, and saw (and smelled) much of the same. Absolutely discgusting. I don't think a bunch of college partiers would want to stay here! YUCK!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland

Location was great

Posted Nov 24, 2014
Pros: The location and this is the only reason why I would recommend this hotel
Cons: The staff members
The hotel staff was very unfriendly, unpleasant and rude!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 23, 2014
Pros: The location was fantastic,right off Times Square and close to shops,getting to major tourist sites on the sightseeing buses and restuarants
Location: Bubba Gump and the Olive Garden great places to eat, must visit Top of the Rock for fantastic views
Found the hotel room and bathroom very clean, had a Superior room on floor 45 with great views and the beds were extremely comfortable. Hotel right off Times Square which was brilliant,ideal place to start and finish a day.Staff were helpful and check in was fast.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Lovely hotel, fabulous location !

Posted Nov 23, 2014
We have had a pleasant stay at this hotel. Staff were great, room was great (very clean) and excellent location !
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Missouri

4th visit.

Posted Nov 23, 2014
We have stayed at Millennium before and this time five friends and myself came to NYC for a girls weekend out. I was disappointed with our check in service, both rooms were not ready at 3, the 2nd room not ready till after 7. Several issues arose, adjoining room door not working, no ice bucket, rooms not ready as promised. It was embarrassing for me after telling my friends what a great place Millennium was to stay.