Ratings based on 7,418 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2015
Expensive, but stay was well worth it. No free WiFi like most hotels. Room service was wonderful, food delicious
3 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

Convenient

Posted Jun 29, 2015
Pros: I felt very safe in this hotel. It was clean and comfortable, although not elaborate. A good enough gym to get a workout. A good place to stay.
Cons: Well, cosmetic things could be improved. Wallpaper in bathroom for instance.
Location: Hotel is located conveniently near Times Square, theaters, and subway.
The concierge service was very good, but allow enough time for questions, as sometimes people ahead of you take quite a bit of time to get all their questions answered and if you are pressed for time, it is not fun waiting and then running late! Check in and out was seamless and the price quoted was as stated.
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Jun 29, 2015
Pros: location and staff
excellent trip - Broadway shows; bus tours and location
3 out of 5
Recommended
for Everyone
by A verified traveler from greasque

Hotel très très bien situe

Posted Jun 28, 2015
Pros: L emplacement
Location: Time square
Très beau voyage mes 9 jours c était trop long 5 /6 jours ça suffit
4 out of 5
Recommended
for Everyone
by A verified traveler from spijkenisse

Hotel op toplocatie

Posted Jun 28, 2015
Pros: Afstand tot Times Square en metrostations
Cons: Wifi aanbieden en meestal tref je in de VS op z'n minst een waterkoker aan in de kamers.
Location: Centraler kan je bijna niet zitten. Top.
Netjes en schoon. Kamers wel een beetje ouderwets. Koffiezetter en/of waterkoker ontbreekt. Goeie TV. En ja, betalen voor wifi is niet helemaal meer van deze tijd. Maar op 50 m vanaf Times Square en dat maakt alles goed
2 out of 5
by A verified traveler from Texas

Good location only.

Posted Jun 28, 2015
Pros: Only the location.
Cons: They could clean the rooms including dusting.
Location: Located in Times Square you can exit/enter from either 44 or 45th street.
Front desk staff is fine, bellman was very nice about holding bags. Location is good if you want Time Square area. Room is small and disgusting with carpet stains, stains on bathroom faucets & counter, bathroom floor had hair and trash, shower curtain had hair stuck on it, vents and walls had dust all over, lamp didn't work on TV desk, no lid for ice bucket. Pillows are flat and small. Mattresses are ok but move around on platforms. I rinsed out shower because I was so grossed out. After requesting room to be cleaned and vacuumed it was vacuumed but walls/vents stayed the same, had working lamp, ice bucket lid and a pen/notepad were added to desk/tv stand. Bathroom shower was cleaned, counter appeared cleaner. The next day room appeared vacuumed but after that it did not, same with the bathroom only trash was taken and showers rinsed. Only some towels replaced each day glasses never replaced. Thursday morning housekeeper knocked on door around 9 to tell me to put out do not disturb and she would be back to clean room. I said you can clean now and she said no I'll come back. Too many other options in area to stay here again, too much money for no amentiies and dirty room. Stayed Tues 6/23 thru Sat 6/27/2015.
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Hotel. Was central to all activities

Posted Jun 28, 2015
Pros: It was kept spotlessly clean
Cons: Mini bar or fridge in the room
Location: Central to all things that tourists would want to do or see
Arrived JFK found the GO Link shuttle desk booked in all OK until the driver shows will not accept the paperwork we have needs a voucher the Lady on the desk tells him all is OK and he will be paid go out side to his van refuses to take our luggage or us more disputes phones lady on the desk again after forty five minutes of delays he eventually accepts us as passengers. Now the fun really starts he races round to another terminal where he picks up a further three passengers there are now eleven people in this van. We arrested now heading for New York and the various Hotels, we are inthe rush hour and obviously the traffic is not going fast enough for our driver so he is cutting up all the other traffic much to their annoyance and anger how he never killed all of his passengers is a pure miracle. So if you want an exciting start to your NY holiday go GO Link
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2015
Hotel, the location & staff were great and extremely helpful in all aspects.
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus OH

Great Times Square hotel

Posted Jun 27, 2015
Pros: Quiet, clean, just steps from Times Square.
Cons: There was no guide to hotel services in the room. It would have been nice to know what services were available in the hotel.
Location: Right next door to the flagship Toys R Us store, less than 1/2 block from Times Square/theatre district. 2 blocks to main Times Square subway station.
I've stayed in NYC many times, in many places from YMCAs to 4+ star hotels. This one is the best one near the Theatre District that I've found. I did get an amazing deal from Expedia, though otherwise I couldn't have afforded it. My room overlooked W 44th St, less than 1/2 block from Times Square, and I couldn't hear the noise, even at night. The room was comfortable & clean & decent-sized for NYC. Plus, the bathroom had a tub instead of just a shower, which is rare to find these days in a NYC hotel. Hotel staff were pleasant & very helpful. Very accommodating about storing luggage after checkout as well as prior to checkout (I observed that as I was checking out). The only negative I have--and it's nitpicky--is that the minibar was empty and not working. I didn't need it as a minibar, but it would have been nice to be able to use it as a fridge because there's a very good deli across the street where you can pick up food & drink. I would totally recommend this hotel again and would happily stay here again if I could afford it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Manchester UK

Good location, it's just the little things

Posted Jun 27, 2015
Excellent hotel in a great location. If they included coffee and free WiFi in the room then I would be 100% happy. To me these are small inexpensive additions that would have made our stay perfect