Ratings based on 4,392 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wimauma, FL

Recommend.

Posted Jul 27, 2014
Pros: Location. Cleanliness. Staff.
Location: "Middle of Times Square". Many theatres, restaurants and stores nearby. Subway easy walk from hotel.
Attractive hotel. Clean attractive room. Great location. Wi-Fi should be included in room rate, not be an extra.
3 out of 5
Recommended
for Everyone
by A verified traveler from Wichita, KS

Very close to Times Square

Posted Jul 27, 2014
Pros: Close to Times Square and subway.
Cons: Housekeeping was very poor. Several days our room was plain skipped. We had to ask the front desk for towels, hand towels and washcloths.
Location: Times Square activities, theaters, and restaurants all very close by.
Great location. Hotel is older. Rooms are small. Housekeeping staff poor.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved hotel, right off Times Square

Posted Jul 23, 2014
Enjoyed staying close to restaurants, shows and excitement
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location in Time Square

Posted Jul 22, 2014
Pros: location and room size
Cons: customer service and house keeping
Location: Theater, restaurants and all the happenings of Time Square
Didn't have the type of room i reserved and gave me an attitude when i was disappointed. At 9:30 at night they said we will refund you and you can go elsewhere. Bad customer service all around. Had breakfast in the hotel one day and it was cold and awful. My room was never cleaned well. I even ran out of toilet paper and had to call house keeping. But the room size was good, pillows and bed very hard, but you can't beat the location if you are a theater lover.
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta ga

In the heart of times square good hotel

Posted Jul 20, 2014
Nice n pleasent experience loved it very covininient location goooooooodddddddd
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2014
Cons: Wi-Fi should be free.
Arleen and Christopher at the theatre desk were wonderful and quite helpful as well as knowledgeable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2014
Great experience! Staff was friendly and helpful! Convenient location!
4 out of 5
Recommended
for Everyone
by A verified traveler from vienna, Va

Great location

Posted Jul 17, 2014
Nice hotel; main plus is location. No coffee maker in room. Stingy on amenities!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant!

Posted Jul 16, 2014
Pros: Staff and room!
Positive! Nothing bad. Enjoyable and pleasing. Busy lobby at times but the convenience of Times Square is wonderful. Will go again.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Awesome hotel right in the heart of time Sq.

Posted Jul 16, 2014
Incredible location right in time square. Hotel was quiet at night and extremely clean. Stayed at the Premier hotel next door for a small up charge. Great value. It included Wifi, breakfast and 5pm alcoholic drinks with snacks. Had issue with AC one night. Monique (Premier Concierge) and Melanie (Manager) were awesome in removing the entire up grade charge. Second stay at this property and will stay every time we visit NYC