Ratings based on 4,388 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta ga

In the heart of times square good hotel

Posted Jul 20, 2014
Nice n pleasent experience loved it very covininient location goooooooodddddddd
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2014
Cons: Wi-Fi should be free.
Arleen and Christopher at the theatre desk were wonderful and quite helpful as well as knowledgeable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2014
Great experience! Staff was friendly and helpful! Convenient location!
4 out of 5
Recommended
for Everyone
by A verified traveler from vienna, Va

Great location

Posted Jul 17, 2014
Nice hotel; main plus is location. No coffee maker in room. Stingy on amenities!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant!

Posted Jul 16, 2014
Pros: Staff and room!
Positive! Nothing bad. Enjoyable and pleasing. Busy lobby at times but the convenience of Times Square is wonderful. Will go again.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Awesome hotel right in the heart of time Sq.

Posted Jul 16, 2014
Incredible location right in time square. Hotel was quiet at night and extremely clean. Stayed at the Premier hotel next door for a small up charge. Great value. It included Wifi, breakfast and 5pm alcoholic drinks with snacks. Had issue with AC one night. Monique (Premier Concierge) and Melanie (Manager) were awesome in removing the entire up grade charge. Second stay at this property and will stay every time we visit NYC
5 out of 5
Recommended
for Everyone
by A verified traveler

Couldn't ask for a better stay

Posted Jul 16, 2014
Location was perfect and staff very attentive and accommodating.
3 out of 5
Recommended
for Everyone
by JR from ontario canada

Staff are rude

Posted Jul 15, 2014
I found the staff to be rude and condescending on checking in and checking out . There are only about 5 seats in the huge lobby. When sitting on the stairs , employees told us we weren't allowed to sit on the stairs and told us we had to stand . There was a love seat that had a huge teddy bear taking up one seat. I moved the bear to the floor and sat down and the manager came over to me and told me that I had to give up my seat and put the stuffed animal back. I was shocked that I, a tired woman almost 60 was told I had to stand in the lobby so that this stuffed animal had a place on the couch. The location is good , the room was fine and clean, but the staff need work on being inviting to their visitors and there needs to be seating put in the lobby
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location. In the heart of Times Square

Posted Jul 15, 2014
Great Location. Freely staff. Allowed my group to check in 3 hours early.
5 out of 5
Recommended
for Families
by A verified traveler from scotland

Excellent location

Posted Jul 15, 2014
Pros: Location
Cons: Some seating in the lobby
Room was large with very comfortable beds. Lots of lifts for easy access to and from room. Excellent location for all the sights. Travelled with two children and the deli across the road was excellent for snacks, breakfast or light dinner- good value too compared to restaurants in New York.