Ratings based on 4,390 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved hotel, right off Times Square

Posted Jul 23, 2014
Enjoyed staying close to restaurants, shows and excitement
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location in Time Square

Posted Jul 22, 2014
Pros: location and room size
Cons: customer service and house keeping
Location: Theater, restaurants and all the happenings of Time Square
Didn't have the type of room i reserved and gave me an attitude when i was disappointed. At 9:30 at night they said we will refund you and you can go elsewhere. Bad customer service all around. Had breakfast in the hotel one day and it was cold and awful. My room was never cleaned well. I even ran out of toilet paper and had to call house keeping. But the room size was good, pillows and bed very hard, but you can't beat the location if you are a theater lover.
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta ga

In the heart of times square good hotel

Posted Jul 20, 2014
Nice n pleasent experience loved it very covininient location goooooooodddddddd
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2014
Cons: Wi-Fi should be free.
Arleen and Christopher at the theatre desk were wonderful and quite helpful as well as knowledgeable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2014
Great experience! Staff was friendly and helpful! Convenient location!
4 out of 5
Recommended
for Everyone
by A verified traveler from vienna, Va

Great location

Posted Jul 17, 2014
Nice hotel; main plus is location. No coffee maker in room. Stingy on amenities!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant!

Posted Jul 16, 2014
Pros: Staff and room!
Positive! Nothing bad. Enjoyable and pleasing. Busy lobby at times but the convenience of Times Square is wonderful. Will go again.
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Awesome hotel right in the heart of time Sq.

Posted Jul 16, 2014
Incredible location right in time square. Hotel was quiet at night and extremely clean. Stayed at the Premier hotel next door for a small up charge. Great value. It included Wifi, breakfast and 5pm alcoholic drinks with snacks. Had issue with AC one night. Monique (Premier Concierge) and Melanie (Manager) were awesome in removing the entire up grade charge. Second stay at this property and will stay every time we visit NYC
5 out of 5
Recommended
for Everyone
by A verified traveler

Couldn't ask for a better stay

Posted Jul 16, 2014
Location was perfect and staff very attentive and accommodating.
3 out of 5
Recommended
for Everyone
by JR from ontario canada

Staff are rude

Posted Jul 15, 2014
I found the staff to be rude and condescending on checking in and checking out . There are only about 5 seats in the huge lobby. When sitting on the stairs , employees told us we weren't allowed to sit on the stairs and told us we had to stand . There was a love seat that had a huge teddy bear taking up one seat. I moved the bear to the floor and sat down and the manager came over to me and told me that I had to give up my seat and put the stuffed animal back. I was shocked that I, a tired woman almost 60 was told I had to stand in the lobby so that this stuffed animal had a place on the couch. The location is good , the room was fine and clean, but the staff need work on being inviting to their visitors and there needs to be seating put in the lobby