Ratings based on 7,647 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from montreal

Great Hotel in Times Square

Posted Aug 3, 2015
Very well located, clean, great rooms and Nice staff. We would go there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Great staff. Kept everyone happy.

Posted Aug 3, 2015
Pros: 1/2 block from Times Square - subway, bus,tours, Broadway, food all easy to access.
Everyone aimed to please from front desk, cleaning staff, to concierge.
5 out of 5
Recommended
for Everyone
by A verified traveler from Little Rock Arkansas

Excellent location

Posted Aug 2, 2015
Great location, nice, very hot outside and air conditioner was locked on 65 but did not feel like 65
5 out of 5
Recommended
for Everyone
by A verified traveler

In the middle of everything!

Posted Aug 2, 2015
Enjoyed our stay and it was right in the middle of Times Square. The concierge, Phillip, was outstanding and so helpful! He saved us time and money with his support.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Central position, right in Times Square

Posted Aug 2, 2015
Pros: location was ideal
Cons: quicker room service (although this may have been slow due to the time of night I used it)
Location: All of the Broadway shows are right on the doorstep. Lots to chose from for food to eat. Right by Planet Hollywood, Hard Rock Cafe, Madame Tussauds.
just off the main street that runs through Times Square this hotel is perfectly positioned for a visit to New York. Its easy to navigate from here to either Central Park or to lower Manhattan to the Statue of Liberty and 911 Memorial. We did not eat in the hotel so I cant comment on the food. The concierge was very helpful and set up a City Pass for us so we could make sure we saw all the sites whilst we were there. The rooms were cleaned nicely every day. Only negatives were the extractor in the bathroom didnt work so it got a little steamy after a shower and the plug in that room didnt work. I only asked for one thing from room service which was for some milk for the tea machine but this did not appear (it was very late at night though so maybe I asked too late?) The bed was very comfortable. The view lovely from the window. The hotel as a whole was very clean. All in all, for location and comfort it was perfect.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Aug 2, 2015
I enjoyed my stay .. Great location, room and view. The only criticism I have is that the hotel does not have free wifi service.. There's a $12 per day charge if you hook up.
3 out of 5
by A verified traveler from Charlotte, NC

Close to Times Square but not worth the money

Posted Aug 2, 2015
Pros: good location off of Times Square
Cons: pretty much everything (especially for the prices they charge).
Unable to check in early (not even 30 min out). The beds in the double bed room are extremely hard, both the mattress and pillows. The sheets are "scratchy". You will be nickel and dimed whenever possible (including a 100.00 charge for each hour past the check out time of 11:00am). It took me almost 30 min just to check in because the clerk at the check in counter couldn't seem to get my credit card to run. I was told to use the "customer phone" in the lobby to call my credit card company, then get back in line. My credit card company said the charge went through just fine and was showing as "pending". When I told the clerk this, he said ..."ok, I see it now".
5 out of 5
Recommended
for Everyone
by A verified traveler

NY

Posted Aug 2, 2015
Pros: Style, quiet, space.
Location: times square
Stayed in the Premier--very nice set up. Extremely quiet rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel location perfect. Staff is very helpful

Posted Aug 2, 2015
Overall good experience. The bed could have been a little more comfy. Price is good location awesome will definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Midden in time square super ligging

Posted Aug 2, 2015
Hotel was prima personeel was zeer vriendelijk. Ligging hotel is vriendelijk. Wij zaten op 29 ste verdieping en hadden gratis wifi van de lobby dat was geweldig en super veel geluk natuurlijk. Kamers zijn netjes en opgeruimd.