Ratings based on 4,445 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Up in the AIR

Great Place to Stay

Posted Mar 1, 2015
Pros: Clean and comfortable
Cons: All is good, check in can be hectic
Location: I was in and out on business
Nice place to stay near Central park, room was comfortable and clean and the staff was friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ithaca, NY

Comfy, quiet

Posted Feb 27, 2015
Pros: Ambience: quiet, hidden, chill.
Cons: N/A.
Location: Upper west side, seemed like a chill part of town. Had no time to explore though.
The entrance is nicely dim, and gives a swank feel. Nice bar area and no pretentious doofs at the door expecting a tip. Receptionist was nice. My room was on the 7th floor and this place was quiet! It was great. Rooms were clean and small, beds were super-comfy. Internet was fast and good. If you are low-maintenance and easy going this is a really good place to land.
3 out of 5
by A verified travelerfrom 東京

タイムズスクエアよりはおとなしい街にあるほてる

Posted Feb 26, 2015
タイムズスクエアから遠い。 スリッパがない。 エレベーターが遅いし狭い。 部屋も狭い。 冷蔵庫もない。
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous Upper West side location.

Posted Feb 25, 2015
Pros: What didn't I like??
Cons: No
Repeat guest...will be back. Super location, nice property for singles, couples or families.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Posted Feb 23, 2015
Good hotel in a great position on the west side. Very comfortable bed.
1 out of 5
by A verified traveler

Posted Feb 23, 2015
Very uncomfortable room and bathroom. Constructions in front. No privacy.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Amersham, Bucks

Great, reasonably priced hotel upper west side.

Posted Feb 22, 2015
Pros: The beds - my whole family raved about the luxurious mattresses ! Also no other noise from other rooms which was great.
Cons: It could have been a little warmer in the rooms however the outside temperature hit -20 so the cold was coming off the windows I think !
Location: Upper west side location so a 30 minute walk to main attractions or subway/cab ride away. Good location though and a stones throw from Central Park.
My family and I stayed at the NYLO for 4 nights on a sight seeing trip. Although not a midtown location, it is well placed for getting about - close to Central Park and several restaurants and easy to get to main attractions by subway (station nearby) or cab or 30 minute brisk walk. It is a cosy boutique type fairly querky/modern hotel with the comfiest beds. Staff were really pleasant and helpful, free wifi in the comfortable lobby, nice restaurant attached which is good for breakfast (eggs benedict and granola were fab !)
4 out of 5
Recommended
for Everyone
by A verified traveler

great location, quiet and comfortable

Posted Feb 22, 2015
Cons: Not unique to this hotel, but there really needs to be better reading lights here too.
Location: Serafina's restaurant right next door is quite good.
Although a couple of the outlets didn't work and an engineer had to fix the heating system in the room, this is a great new find for me. A steampunk aesthetic all around, the room I had contained two beds and a coffee machine that actually had good coffee for it. The bar downstairs looked nice but I never had a drink there; it seemed to be filled both nights I was in the hotel. I've already recommended to folks who might need to house someone in a hotel on the west side of the City.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great locaion, ease of access

Posted Feb 21, 2015
Pros: Very clean, lot of natural light in a great location. Best deal in that area. Great bathroom, recently updated.
Cons: I think they should have a mini store for things like toothbrushes, shaving cream, and travel related stuff.
Makes you feel like you are in a high end hotel. Great service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Un excellent sejour

Posted Feb 20, 2015
Fidele aux photographies et informations données par l'hôtel. A côté de central park, proche de trois lignes de metro principales, commerces variés à proximité.... Si nous devions retourner à New York, nous reprendrions volontier cette hotel.