Ratings based on 9,537 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Sydney

Hotel should be demolished - totally overpriced

Posted Jul 1, 2015
"Executive" rooms are very small and even though we were told they had been recently renovated, fall very far short of international standards! Room is very small, bathroom even smaller, carpets outdated, walls paper thin, large gap between door and carpet so you hear every small noise outside. We checked in, asked to be moved but were told hotel is full and they can't do anything. Well we did something by checking out the next morning (would have checked out that same night but after a 12 hour flight just wanted to sleep). Would NOT recommend this hotel to anyone. It is way overpriced for the poor quality. We got a MUCH better room which was more central at the same price at Intercontinental. We stay in many hotels all over the world and this was certainly one of our worst experiences.
5 out of 5
Recommended
for Couples
by A verified traveler from Washington, DC

Hilton @ Midtown

Posted Jun 30, 2015
Pros: Staff, rooms, location!
Cons: There is no refrigerator in the room I stayed, but it's not a deterrent. Bar is too expensive.
Location: Central Park, MOMA and Times Square!!!
Hotel was great, staff were very friendly. There was a false fire alarm pulled and seemed to have a lot of police at the hotel the days following, not sure what it was all about, but the staff were excellent at keeping everything professional and calm. The hotel is great and look forward to stating there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Motherwell, UK

Good location and decent condition

Posted Jun 30, 2015
Location wise was great being only few blocks from Times Square and Central Park. Bathroom only part of room in need of modernisation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Tolle Lage, aber übervoll und etwas chaotisch

Posted Jun 30, 2015
Sehr schönes Hotel in bester Lage. In den oberen, renovierten Executive-Zimmern (ab 40. Stock) teilweise toller Blick auf den Central-Park. Executive-Lounge nun im Lobby-Bereich und zu den Hauptzeiten so voll, dass es lange Warteschlangen gab. Das geht für diesen Aufpreis gar nicht! Nach einer Beschwerde bekamen wir Gutscheine fürs Frühstücksbüffet nebenan. Dort war es nicht ganz so voll. Wifi überall gut und kostenlos. Des Öfteren ohrenbetäubender Fehl-Feueralarm (auch mitten in der Nacht). Samstag zusätzlich Ausfall aller Aufzüge, so dass das Chaos in den beiden sehr engen Treppenhäusern vorprogrammiert war. Ich benötigte vom 43 Stock zur Lobby knapp 20 Minuten!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange Ca

Hotel is close to everything. Perfect location.

Posted Jun 30, 2015
Evelator went down. Big inconvenience. . Messed up our dinner plans.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Amazing Hotel in NY

Posted Jun 29, 2015
Pros: Everything ! We asked for an angle room and we got it with a pretty amazing view !
Cons: Maybe we would like to have a French channel on the television
We stayed for 10 days and we had everything we asked for, the breakfast was pretty good, the room (bed etc..) were perfect and the view was really amazing !
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice location

Posted Jun 29, 2015
Pros: Location
Cons: Train the staff to be more efficient, welcoming and give customers more informayption about what tage hotel has to offer...not just here is your keys
Location: Close to shopping, restaurant and subway.
The front desk services was not welcoming, line up was long for regular check in and out receptionists were not welcoming. Stayed for the location, will try other hotels my next visit to Ney York.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Hôtel à proximité de beaucoup de points de visites

Posted Jun 28, 2015
Hôtel vraiment sympathique à proximité de beaucoup de visites essentiels à faire à New York. Une super salle de sport à disposition des clients.
5 out of 5
Recommended
for Everyone
by A verified traveler

Location is perfect

Posted Jun 27, 2015
Pros: I loved its location.
Location: Its location allows you to do many things. Very close to Central Park which my son loved. Safe environment good for family vacations or business trips
Friendly staff, Rooms are clean and walking distance to many places.
3 out of 5
Recommended
for Everyone
by A verified traveler from SF, CA

Good location, but needs some work

Posted Jun 26, 2015
Great location to get to lots of parts of the city w/o dealing with the hassle of Times Square (esp. if you have young kids). However, the room was a bit of a disappointment as there were stains on the carpet, the grout in the bath needed some scrubbing, and there was rust around the bath drain and drain control which was a bit unsightly and since we were bathing kids nothing you want to be sitting close by to. Also, on the day of checkout the hotel staff knocked at 8:30 am (a tad early) and we told them to come back later, and they continued by telling us that we needed to check out. All very true, but we had another almost 4 hours to get there! Anyway, it is a massive hotel so I can understand trying to turnover all the rooms, but nobody likes to be rushed out or woken up that early. The staff for the most part was very friendly...the check in person was very nice although they charge $25 for any check in before noon.