Ratings based on 8,944 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom NY
2 nights in manhattenPosted Mar 26, 2015
Pros: excellent location, farely rates. Cons: The sheet is not very clean and there is no refrigerator in the room. No bodywash and shampoo for the first night.
by A verified travelerfrom 日本
お湯がでないPosted Mar 26, 2015
for Everyoneby A verified travelerfrom Massachusetts
Overpriced food - breakfast at $45!Posted Mar 24, 2015
Pros: The hotel is very clean and the staff were excellent.
Cons: Value for money breakfast in-house. Tea/coffee-making facilities and a fridge in the room.
Location: Excellent location, close to Central Park and subway system, Carnegie Hall, theaters etc.
Why is it that hotels, even ones with a solid reputation like the Hilton, appear to be less than transparent regarding costs? I simply could not justify the $45 buffet breakfast. In fairness, there were other take out options available in the Eden café, but I wanted to sit down and take my ease. The Astro diner, a block away, offered a fine breakfast for under $10. Still, I expect to be able to eat breakfast in my hotel. In the end, I simply couldn't afford to do so. Another annoying trend was the unavailability of a tea kettle in the room - pretty standard in most hotels, I would have thought. I was informed that a microwave could be rented for $35 and a fridge for another $35. The mini bar had been "decommissioned." New York is an expensive city. Hotel guests should know in advance of these hidden charges in order that they may budget accordingly, or, decide to reside elsewhere, in a more reasonably priced hotel. Transparency please!
by A verified traveler
Noisy new yorkPosted Mar 23, 2015
I stayed in a newly renovated room and I bead reminded of that every morning at 6am when the drills, hammers, grinders and every other piece of machinery started up on the renovations above me. I called the customer desk 3 times, and was told the crews should start until 9.. They didn't wait, and besides that, even after 9, for that price I shouldn't hear a construction site in my room for 3 days straight.. Sure would have been nice to know...and when I called hotel service two of the times I was out on hold for 4-5 minutes only be be picked up by another person, having to re-explain, get put on hold, and repeat with 3 different people and in the end I had zero luck with anyone... Stay someplace else!
for Everyoneby A verified traveler
Nice and centralPosted Mar 23, 2015
Cons: swimming pool
easy to check-in/out with no hassle. Nice and friendly staff
for Everyoneby A verified traveler
Nice hotel in the centre of manhattanPosted Mar 23, 2015
Pros: Its location in Manhattan
Cons: Tea and coffee facilites in room and a hairdryer
Location: Very close to Times Square, Broadway and Central Park
Excellent location, close to Times Square and Broadway. Free breaksfast was very good. Highky recommend staying in executive rooms
for Everyoneby A verified travelerfrom Kingston, TN
Location location locationPosted Mar 22, 2015
Needs lobby seating. All bars & restaurants were open & excellent! Got placed in handicap room but easily moved next day! Needs coffee pot in room! Overall my second great stay here!
for Everyoneby A verified travelerfrom England
Lovely hotel friendly and helpful staffPosted Mar 22, 2015
Visited this hotel Saturday to Saturday. The hotel is with in easy walking distance of Times Square and many more attractions.The hotel has a relaxing but also vibrant atmosphere, the staff are polite and ready to help. We have stayed in other New York Hotels up to now this has been the best experience.
for Everyoneby A verified travelerfrom Scotland
Fab location, helpful and friendly staff!Posted Mar 21, 2015
Great hotel! Our room was perhaps a little tired looking... However very minor issue, it was kept very very clean! It also looked out toward Central Park! All staff were friendly and very helpful! The location was ideal! I would recommend anyone to stay here!
for Everyoneby A verified travelerfrom Boston, MA
Great locationPosted Mar 17, 2015
I've stay here before and I loved it. The room is excellent, the location is great. I'll definately been staying here again.