Ratings based on 8,944 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NY

2 nights in manhatten

Posted Mar 26, 2015
Pros: excellent location, farely rates. Cons: The sheet is not very clean and there is no refrigerator in the room. No bodywash and shampoo for the first night.
2 out of 5
by A verified travelerfrom 日本

お湯がでない

Posted Mar 26, 2015
Cons: お湯が出ないなんてことをメッセージで知らせるのではなく客室に電話ぐらいすべきだと思う。
4泊したのですが、3泊目の午後、電話のメッセージランプがつき、確認すると、なんと夜11:30~05:00までお湯が出ないと!何のお詫びもなく、そのメッセージだけで知らんぷり。ホテルとしてのホスピタリティーゼロって感じです。2度と止まらないと思います。
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Massachusetts

Overpriced food - breakfast at $45!

Posted Mar 24, 2015
Pros: The hotel is very clean and the staff were excellent.
Cons: Value for money breakfast in-house. Tea/coffee-making facilities and a fridge in the room.
Location: Excellent location, close to Central Park and subway system, Carnegie Hall, theaters etc.
Why is it that hotels, even ones with a solid reputation like the Hilton, appear to be less than transparent regarding costs? I simply could not justify the $45 buffet breakfast. In fairness, there were other take out options available in the Eden café, but I wanted to sit down and take my ease. The Astro diner, a block away, offered a fine breakfast for under $10. Still, I expect to be able to eat breakfast in my hotel. In the end, I simply couldn't afford to do so. Another annoying trend was the unavailability of a tea kettle in the room - pretty standard in most hotels, I would have thought. I was informed that a microwave could be rented for $35 and a fridge for another $35. The mini bar had been "decommissioned." New York is an expensive city. Hotel guests should know in advance of these hidden charges in order that they may budget accordingly, or, decide to reside elsewhere, in a more reasonably priced hotel. Transparency please!
1 out of 5
by A verified traveler

Noisy new york

Posted Mar 23, 2015
I stayed in a newly renovated room and I bead reminded of that every morning at 6am when the drills, hammers, grinders and every other piece of machinery started up on the renovations above me. I called the customer desk 3 times, and was told the crews should start until 9.. They didn't wait, and besides that, even after 9, for that price I shouldn't hear a construction site in my room for 3 days straight.. Sure would have been nice to know...and when I called hotel service two of the times I was out on hold for 4-5 minutes only be be picked up by another person, having to re-explain, get put on hold, and repeat with 3 different people and in the end I had zero luck with anyone... Stay someplace else!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and central

Posted Mar 23, 2015
Pros: location
Cons: swimming pool
easy to check-in/out with no hassle. Nice and friendly staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the centre of manhattan

Posted Mar 23, 2015
Pros: Its location in Manhattan
Cons: Tea and coffee facilites in room and a hairdryer
Location: Very close to Times Square, Broadway and Central Park
Excellent location, close to Times Square and Broadway. Free breaksfast was very good. Highky recommend staying in executive rooms
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kingston, TN

Location location location

Posted Mar 22, 2015
Needs lobby seating. All bars & restaurants were open & excellent! Got placed in handicap room but easily moved next day! Needs coffee pot in room! Overall my second great stay here!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Lovely hotel friendly and helpful staff

Posted Mar 22, 2015
Visited this hotel Saturday to Saturday. The hotel is with in easy walking distance of Times Square and many more attractions.The hotel has a relaxing but also vibrant atmosphere, the staff are polite and ready to help. We have stayed in other New York Hotels up to now this has been the best experience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Fab location, helpful and friendly staff!

Posted Mar 21, 2015
Great hotel! Our room was perhaps a little tired looking... However very minor issue, it was kept very very clean! It also looked out toward Central Park! All staff were friendly and very helpful! The location was ideal! I would recommend anyone to stay here!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Great location

Posted Mar 17, 2015
I've stay here before and I loved it. The room is excellent, the location is great. I'll definately been staying here again.