Ratings based on 962 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
the hotel was nice the staff was polite but a little distant. the definately did not go out of their way to make you feel welcome
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

mahal@New York

Posted Mar 2, 2015
Pros: Near to all Restaurant, theater, shows etc.
Cons: Staff knock our room at 9:30am asking if we are checking out.
Location: Location is great..see above
Stayed overnight with my boyfriend and the hotel is very nice and clean. Despite of the fact that the hotel is located on the center of the Times Square, the hotel is quite during the night and we did not hear any noise from outside.
5 out of 5
Recommended
for Everyone
by A verified traveler

Super Hotel nahe Times Square

Posted Feb 27, 2015
Super Hotel. Großes Zimmer. Modern. Ruhig (23 Stock). Airline Check in am PC kostenlos möglich (inkl. Ausdruck der Boardkarten). Gerne wieder!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom PARIS

Hotel TRES bien placé

Posted Feb 25, 2015
Pros: La situation, conforme au standard novotel en plus juste à côté de gallaghers le steakhouse de NYC
Cons: que le personnel sur rue se bouge ! Pour ouvrir les portes lors de vos entrées/sorties dans l'hôtel au lieu de passer son temps assis à discuter
Location: Hyper bien situé times square , top of the rock , central parc , Broadway, 5 ieme avenue tout est proche extra ! Et le steakhouse de NYC gallaghers
Un novotel tel que nous les connaissons , TRES bien situé , c'est vraiment Times square mais sans les inconvénients. TRES bon rapport qualite/ prix ras sur les chambres tout à fait correct idéal pour point de départ de multiples visites je recommande .par contre pas de cafetière dans la chambre ! Il a fallu réclamer ... Et alors service pas rapide ... Pas de propositions de sorties(exemple prix négociés pour hélico) un concierge qui passe son temps devant un écran pour faire quoi ??? ....dommage pour l'image idem le personnel sur rue passe son temps assis à discuter au lieu d'ouvrir et fermer la porte lors du passage des clients pas bon pour l'image ... Un pdj hors de prix et mdr 1 $ par bagage pour bagagerie le jour du depart bon c petit ...en clair hotel pied à terre , TRES bien , mais c'est tout
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Great Views from Novotel

Posted Feb 24, 2015
Pros: Location, views, smart TV in room, cleanliness of room, free WiFi in rooms. We do a lot of travelling and not all hotels offer free WiFi.
Cons: Maybe the doormen downstairs could ask people if they want them to take the bags as opposed to just grabbing them.
Location: Everything is handy from Times Square to Rockefeller Centre to Hell's Kitchen to Sixth and Fifth Avenues.
The location of Novotel Times Square is amazing. We overlooked Broadway from our hotel room. The building has been updated and everything is modern. Loved the smart TV with real HD. Checked out with the TV. Cool! Also loved the views from the room and numerous sockets to plug in our devices. Bathrooms are small but tastefully done. Bed was great. Small problem when we arrived. The doormen took our bags before we could respond and we didn't see them for 45 minutes. So I called the desk - still no bags. Finally they arrived! Next time we won't give up our bags so easily but we were tired and weren't thinking. Despite that, I would recommend staying there. Not only is Times Square right there - and all the great theatres - Hell's Kitchen is next door. Some amazing restaurants in Hell's Kitchen which offer better food choices for better prices than in Times Square.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice comfortable hotel in btiafway

Posted Feb 24, 2015
Vera nivel , but IT should be coffee and Water at the Room, specially in winter time
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, ON

Great location

Posted Feb 24, 2015
Great location close to all attractions. Rooms were clean, comfortable, and modern. Staff were very friendly and helpful. There was only one concierge and he was always busy. We didn't try any of the hotel food, but drinks were competitively priced compared to other places we went in the city. Overall was a great hotel! I would go back without hesitation.
4 out of 5
Recommended
for Everyone
by A verified traveler

séjour très agréable

Posted Feb 23, 2015
Pros: service et confort apprécié calme des chambres personnel très accueillant et aidant, parlant français petit déj gratuit pour les moins de 16 ans
hôtel très bien situé, à proximité de Broadway et Times square ; déplacements faciles à pieds et en métro
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous location and very quiet experience!

Posted Feb 23, 2015
Despite being so close to the action of Times Square I have rarely had such a quiet hotel experience. No car sounds, no slamming doors, footsteps, elevator noises or toilets flushing in adjoining rooms. Remarkably quiet and clean, with great bedding. Lovely, welcoming, attractive lobby and restaurant/bar as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to where we needed to be

Posted Feb 22, 2015
Pros: Very clean
Cons: Nothing
We requested a kettle in our room. The kettle was provided complete with cups tea and coffee