Ratings based on 3,136 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified traveler

Perfect view of the city

Posted Jul 4, 2015
Loved everything apart from the the wifi. A nice hotel like this should be providing free wifi
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice views but reception staff can be more helpful

Posted Jul 2, 2015
It was as expected. Medium sized room. Reception staff not v helpful and also Concierge opening times not practical. Room service e prompt. Good location but a bit of a walk to the "Metro/Subway". UN building obstructs some view of the Hudson. Its an OK place pretty medium in many ways. You will not regrect though.
2 out of 5
by A verified traveler from New York

Posted Jul 2, 2015
Not a pleasant faces, Some infos is false & some services wasn't available,
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 30, 2015
langer Check In weil nur eine Person hinter dem Desk. Kaffeeautomat fehlt im Zimmer (eigentlich Standard sonst in den USA).
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 30, 2015
Good experiencia. New York is wonderful city and hotel is good too.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2015
Great place till you have to deal with staff..needed help on a situation that occurred. Was hung up on , after being spoken to in a rude manner.
3 out of 5
by A verified traveler from London

Clean hotel close to Grand Central

Posted Jun 29, 2015
Pros: Location
Cons: Coffee and Tea facilities
Location: Close to Grand Central and Lexington Avenue
The hotel was easy enough to locate however the room had no coffee or tea facilities. I made a 5 minute local phone call and was charges U$55! ( it should of been a couple of dollars max)- so do not use the phone there. The Starbucks coffee shop is horrendously over prices so you are better off getting coffees from somewhere else. Staff were friendly and happy to help with directions.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great views from our room

Posted Jun 26, 2015
Although not right in the hub of everything, the hotel is only 10 minutes walk from Grand Central station. There are deli's and shops nearby which will charge a fraction of the hotel prices. Staff were friendly and helpful.
3 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale FL

Reasonably nice hotel

Posted Jun 25, 2015
I was in the older tower--$80 less per night, Room is very large. Bathroom ok but dated. Clean except a stain on the carpet by the door. Valets, bellmen very attentive and courteous. Desk staff ok but I think the hotel which is very large and busy is insufficient--need more staff. Waited a long tome for concierge who was busy with others. A lovely coffee shop with very good food and coffee is in the lobby. Shop has no seating but the lobby seating is insufficient for a large hotel. Three tables and a large bench with no table, so no place to set down a coffee cup. Location great--right across from the UN. Very culturally diverse clientele, which is interesting and fun to be around. All in all--a good place to stay--rates quite reasonable for NYC--again, in the older, not renovated tower for a big room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Rosa, Ca

Nice hotel in good neighborhood

Posted Jun 25, 2015
Pros: Location, personnel, fitness facility.
Cons: The room we were in could be updated
Location: Grand Central nearby, plenty of restaurants, shops and more
Hotel itself is beautiful. Area is super safe with the UN so close (across the street). Fitness facility on 27th floor has great views and has enough in it to be functional. Our room was in the older tower. The room was somewhat dated, shower diverter didn't work and they never fixed it, no iron in the room and no refrigerator. The people who worked in the hotel were always super nice and helpful. I would stay here again, maybe in a more updated room if possible.