Ratings based on 2,092 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Midtown, New York, NY

Impressive

Posted Sep 29, 2014
Pros: Slept like a baby, awesome pillows, and quiet room.
Location: Dined at Olive and Fig directly across the street.
I had no idea what I was getting myself into...I was very impressed. Courteous staff, clean room, safe location to walk around and shop. Highly recommend
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice hotel for business.

Posted Sep 23, 2014
Pros: The concierge staff. Location good for midtown business meetings. Bar and friendly bellmen.
Cons: The room service coffee was horrible. Have housekeeping maintain drapes. Not off the hooks. Top sheets. Comforter too heavy. Drawers for clothes.
Location: Many good restaurants for location and apparently conferences. Not much night activity. Businesses welcome.
Upon arrival bell staff did unload luggage but offered no assistance to our room. Throughout our stay they were friendly and informative regarding neighborhood eateries. Concierge was knowledgeable, helpful and helped make the stay very nice. Kudos! Restaurant very good but a tad pricey. Rooms were comfortable. Have had better. Bed squeaked. Overall would recommend based on area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Well located

Posted Sep 21, 2014
Pleasant room. Some staff 'doing you a favor' by responding to questions. Expensive internet in room as per device.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
very good!large room and sweet service !i hope to come here again!
5 out of 5
Recommended
for Everyone
by A verified traveler from south carolina

Posted Sep 2, 2014
Pros: great location
took granddaughter to ny for 12th birthday for 3 nights. walked everywhere, times square, today show, fox news, broadway shows, grand central, subway to Chinatown and little Italy. great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2014
excellent hotel staff and room. Very clean and great location.
5 out of 5
by A verified traveler from Cayman

Great location and good value.

Posted Aug 19, 2014
Pros: Location; bath.
Cons: Coffee somewhere besides the restaurant.
Location: Relatively near MOMA, Rockefeller Center, and high end shopping.
Very nice hotel in a great location; subway is near also. Decent size rooms by New York standards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Outstanding experience!

Posted Aug 19, 2014
Pros: I think I said it all above
Cons: Couldn't find a thing
Location: See first comment
Phenomenal location and room. It's location allows an easy walk to upscale 5th Avenue or Madison Avenue shopping, Central Park, Rockafeller Center, as well as Broadway theaters. My daughter and I even walked to the Girshwin Theater in high heels to see "Wicked" (it was that close). We were on the top floor with a private balcony. The summer temperatures allowed us to fully appreciate this amenity. .The view was amazing. The room was spacious and fresh with the neutral decor. The bedding was beyond comfortable and the staff welcoming and helpful. Couldn't find one single thing lacking in this hotel experience. If you are looking for a Hotel with a central location to all the best that NYC has to offer with a warm and friendly concierge and staff, and upscale room this is the one.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala, Austria

Good hotel near Rockefeller Plaza

Posted Aug 19, 2014
Pros: See above
Cons: Free Wifi in rooms
Location: Rockefeller Plaza, Central Park and many others, good restaurants nearby
Arrived late at night, everything was fine, friendly recepcionist. We were hungry so room service brought us two huge salads at 1 a.m.! Porters in front very friendly. Excellent location for exploring Manhattan. No bed bugs!
3 out of 5
Recommended
for Everyone
by A verified traveler from upstate NY

good location and clean rooms, thats about it

Posted Aug 18, 2014
not as child friendly as we expected, had to ask for the child goody bag, cold staff, next time, we'll try elsewhere