Ratings based on 257 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Park central

Posted Jul 21, 2014
It was in a great location walking distance to everything we wanted to do and was a short can ride down to the ferry and 9/11 memorial. Staff were friendly and very helpful and the room was always clean and tidy whenever we came back to it which helped us to relax while staying there.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, be aware of the facility fee

Posted Jul 20, 2014
Pros: Clean and close to NYC hot spots
Cons: Elevators and get rid of the facility fee
Location: Central Park, Times Square, Fifth Avenue and Hells Kitchen
I booked this online and chose to pay everything upfront with expedia, only to get billed a 20.00 per day facility fee. It's basically a gouge but as long as you are aware you won't be surprised. Ok so on to the hotel, I found the hotel pleaseant and clean, those are some of the most important things to me. The location is close to Times Square and also close to Central Park. The room was small but clean and the bathroom was pretty good. The only issue is with the elevators. The hotel shares its elevators with the Manhattan Club and you only have two allotted to your floors, so the waits can be long and the elevators can be crowded. The rooms with the inner view to the courtyard are pretty dismal, but once again this is New York and views cost a lot. I left the shades down all the time.
4 out of 5
Recommended
for Couples
by A verified traveler

Near to all things - NYC

Posted Jul 19, 2014
I enjoyed being in the heart of the City - not too far from several key sights to visit. In the two-bed suite, our family of four felt comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Close to Central Park

Posted Jul 17, 2014
Valet took over 45 minutes to get my car, I got caught on traffic and was late for my flight. No apologies from anyone.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Long weekend in New York

Posted Jul 17, 2014
The location of the hotel is excellent. There is a subway entrance about 50m from the hotel and it's a short walk to Times Square (south) or Central Park (north). The room was clean and comfortable and on the four occasions I spoke to the staff (check in; check out; leaving luggage; ordering a drink at the bar) they were polite and helpful. My only gripe is that on check in we were advised that there would be a $20 per might charge for 'extras'. The only 'extra' that we used was the wifi, so it worked out as an expensive connection.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Good location, but .......

Posted Jul 15, 2014
Pros: Clean and modern. Good location. Central to attractions and shops. Wifi in all areas, all 8 devices connected instantly without the need to log in.
Great location, clean and modern newly refurbished hotel. The room was quite small though, even after upgrading to a larger size, it was just a bit too small to be comfortable for 2 adults & 2 teens - but that may be standard for New York. The room also needed more lighting, it was quite difficult to read unless directly next to a light. "Facilities/Resort fee" - the first we knew about this was when it appeared on the bill at the end of our stay. On querying, it was explained that it covered wifi (our booking included FREE wifi anyway), the fitness room (we didn't use, we didn't even know it existed), bag storage (we didn't need to use), housekeeping (I asked for shampoo after 2 days of not having any). Surely the amenities that the facilities fee covered should have been explained at the beginning of our stay, rather than when we checked out.
3 out of 5
by A verified traveler from maryland

There were lots of sketchy extra charges

Posted Jul 14, 2014
Pros: Great location, nice enough facilities. Staff was nice.
Cons: Stop messing around with all these stupid extra hidden charges.
I was prepared for the daily service fee. What surprised me was the three-digit room charge they hit me with, claiming that I must have not prepaid my room w/ Expedia. After pulling up my credit card account on my phone and showing them the charge, they removed the fee. Then I got home and discovered two new three-digit mystery charges. No idea what these are for. I will never stay at this hotel again - I've never encountered this amount of credit card hijinks with any other hotel. I just don't trust them not to charge me willy-nilly. The hotel and rooms are nice enough. The corner queen room had lots of windows which was nice, but was not as spacious as I'd anticipated. The tv is modern and large. The room had A/C issues. The lobby is cold as an icebox, but the room just couldn't stay cool. The A/C actually turned itself off in the middle of the night, and we woke up sweating. The shower curtain was too short for the tub and water kept dripping out onto the bathroom floor. There was no bath mat to help sop it up. The tub drain was busted and so the tub wouldn't hold water - an issue for me who was traveling with two little kids who needed baths. An inconvenience is the lack of a minifridge in the room. The ice bucket is tiny, so we made many trips to the ice machine (which thankfully was on the same floor - not sure if that is the case for all floors). Cleaners tried to enter the room at 8:30 am, didn't even wait for a response after knocking.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

We love New York!

Posted Jul 12, 2014
Excellent hotel, perfect location for Manhattan. Work-out facilities were excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 7, 2014
Stayed for 4 July weekend family escape, location was excelente, staff very helpful only downside were the small elevators; obviously will recomend.
3 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel, not pleasing for extra fee

Posted Jul 6, 2014
Not super clean for my room. There is an extra facilities fee at the end. Room service is bit slow