Ratings based on 2,008 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from México

Muy bien ubicado y el personal muy amable

Posted Jul 27, 2015
Pros: Limpieza, Ubicación y amabilidad
Cons: Falta una tienda con productos basicos que a veces olvidamos llevar y con snacks
Location: Ubicación perfecta para ir a central park, 5ta. av. brodway y tomar subway para ir a cualquier lado en NY
Es un hotel muy bien ubicado y el personal es amable y muchos hablan español
4 out of 5
Recommended
for Families
by A verified traveler from Marlyland

Good location for a Times Square and Centeal Park

Posted Jul 25, 2015
Pros: Staff
Cons: Fan in bathroom
Location: Times Square, Centeal Park, Local restaurants
Enjoyable with great staff. One night stay but memorable for good service.
4 out of 5
Recommended
for Families
by A verified traveler

hotel bien ubicado y remodelado

Posted Jul 24, 2015
el único problema es que eramos una familia de 4 y siempre nos ponían 2 toallas, me canse de pedir que lo anotaran, pero todos los días tuvimos que pedir por ellas.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami,Fl

Good location

Posted Jul 22, 2015
Nice hotel, but if you come on the weekend before 3pm, be ready for a long line to check in and leave the luggage in the storage room.
2 out of 5
by A verified traveler

Hotel que hace cargos indebidos

Posted Jul 21, 2015
Pros: Su ubicación
Cons: Que el personal del front desk sea amable y que no hagan cargos indebidos
Location: está muy bien situado
Al llegar al hotel nos topamos con la sorpresa de que al dar la tarjeta de crédito, el hotel me cargo una cantidad sin mi autorizacióm, al preguntar por esto en el frontdesk nadie me aclaró nada y tuve que pasar el resto de mi estancia con la incertidumbre, finalmente me dijeron que me reembolsarían y hasta tres días de mi regreso lo hicieron. No les recomiendo el Park Central pues además de nosotros hubo otros huéspedes que les hicieron lo mismo.
Comment from Hotel Management
Jul 24, 2015 by General Manager , Hotel Management
Thank you for sharing your experience with us. I am so sorry to learn of the challenge you encountered with your credit card. Please be assured I will be addressing this issue with our Front Office Team. We hope to have the opportunity to turn this around for you. Best Regards, Don Fraser Managing Director
1 out of 5
by A verified traveler

Undisclosed / hidden room fee

Posted Jul 20, 2015
They charged an additional fee per night as an "amenities" fee - even if you didn't use any of their facilities. In fact, I was advised at check-in that the Wifi was complementary. The substantial fee was not disclosed when you checked in and was not stated on the room fee confirmation signed at check-in. Not until the day of check-out when the additional bill was placed under the room door was this hidden room charge disclosed. Clearly a decpetive practice! When I book on Expedia I expect the room charge to be as stated. This fee was not optional and therefore should have been included in the room fee you offered on your site.
Comment from Hotel Management
Jul 24, 2015 by customerrelations@parkcentralny.com, Hotel Management
Thank you for sharing your experience with us. I am so sorry the facilities fee was not explained to you accurately. The Park Central Hotel New York charges a required Facilities Fee of $25 nightly plus taxes ($27.21 with taxes). This fee allows the hotel to provide our guests with value added amenities other hotels charge for individually, such as: • Wireless (WIFI) High Speed Access through the hotel's guest rooms and public spaces for up to 5 devices • Unlimited Local and Domestic Long Distance calls • Luggage storage upon arrival and/or departure up until 9:00 PM. • Unlimited use of the 24-hour state-of-the-art Fitness Center Please be assured I will be addressing your experience with our Front Office Team. We hope to have the opportunity to welcome you back. Best Regards, Don Fraser Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great hotel

Posted Jul 18, 2015
Lovely location between Central Park and Times Square. Clean, modern and friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Posted Jul 17, 2015
Spacious room with everything we needed. Very comfortable bed. Most attractions were within walking distance. Had a great time!
4 out of 5
Recommended
for Everyone
by A verified traveler from Linden, TX

Great location!

Posted Jul 16, 2015
Pros & Cons..Loved the location!! Walking distance to almost anything you want to see. Sadly, the doorman did not offer assistance or even acknowledge us as patrons. Extremely good cleaning services. Shower curtain did not fit which caused the floor to be but for Limited amenities--no coffee service, refrigerator or microwave.
3 out of 5
by A verified traveler

not accommodating, low customer service! No charm.

Posted Jul 15, 2015
When we arrived with our teenage son to find we had a room with one king size bed - no other beds - they blamed it on Expedia - which may be the case. And for that reason, were unable to help us. We were told we had no choice but to make due. They told us there were no cots. Only to find out late in the night by sheer luck, that there was a cot. which was better than sharing a bed with three people - but not the stay we had planned. they did offer to move us to a double bed, on the second night...we simply couldn't be bothered spending time packing up and decided to spend all of our time away. On a high note... the hotel was lacking so much in service and character... we never wanted to return at the end of the day, so we ended up out much more than we may have, had the hotel been nicer and friendlier.