Ratings based on 612 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Everything good except..

Posted Sep 19, 2014
The pillows- the pillows are too thick and stiff but everything else was great. Can't beat the location!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Toronto

Nice hotel on the 7th

Posted Sep 18, 2014
Pros: bed comfortable and hotel smells good
Cons: I was supposed to get a king bed and they gave me 2 twin beds.
Location: no idea, was there for work
Great experience but i was supposed to get a king bed and they gave me 2 twin beds... not a big deal. But in general, clean and comfortable.
2 out of 5
by A verified traveler

Disappointing Stay

Posted Sep 17, 2014
Pros: Well situated near Central Park
Cons: The staff could be much more helpful.
Location: Central Park is near by as is Times Square.
This hotel was very disappointing. The staff were very off-hand and unhelpful. We were given a small room with two single beds despite booking a large room with double bed and were just told there were no more rooms left. We had to struggle to move the following day. The lifts were tiny and broke down during our stay. There were extra costs we had to pay when we left which they called a 'Facilities Fee' of $20 a day; it's in their small print when booking, so beware. There was no mini-bar in the room.
3 out of 5
Recommended
for Everyone
by A verified traveler

upper mid town hotel

Posted Sep 15, 2014
Hotel is not bad for NY prices - can get busy with tourists. Rooms have recently been updated but are already starting to show through the "White Wash" upgrade treatments. Good Internet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2014
Perfect location , short walk to the park , 5th and Madison Ave
1 out of 5
by A verified traveler

I WOULD NOT RECOMMEND THIS HOTEL

Posted Sep 9, 2014
Cons: If they would keep my reservation as I paid for and get towels that are able to absorb water when you wipe yourself and do not feel like sand paper.
Hello, I had paid for a room with a Bathtub and they did not accommodate my reservation at all. Plus the Bath towels they had in the room were like sand paper and old. I will not go back at all.
2 out of 5
by A verified traveler from Fresno,CA

Don't do iT

Posted Sep 9, 2014
Pros: Location was about it.
Cons: Do not have all your housekeeping carts out all hours of the day!
Location: Central Park. Subway access ..
The first night of our 4 night stay we were put in room right in front of the elevator, just horrible. you could hear all the people coming an going all night long! This is New York!!! So we kindly asked to be moved to a room that was not in front of the elevator, or the gym or the housekeeping that happened to knock something off their cart first thing in the morning on to our door!! So we were moved to a room to another floor right next to the service elevator!! Horrible!!! Staff and Hotel were nice... room left a lot to be desired.
5 out of 5
Recommended
for Everyone
by A verified traveler from Glastonbury, CT

Excellent hotel, close to attractions

Posted Sep 8, 2014
The hotel was very nice. The staff were professional and accomodating. The rooms were spacious (for NYC) and the beds were very comfortable. I was struck by how quiet the hotel is - no noise from the street or hallways. It is close to Central Park and Times Square. Great restaurant too!
4 out of 5
Recommended
for Everyone
by A verified traveler from MEXICO CITY

Posted Sep 8, 2014
Pros: LOCATION
Cons: RESTAURANT, BREAKFAST
Location: WALK CENTRAL PARK, 5 TH AV, PARK AV.
FINE, GREAT LOCATION. NEAR CENTRAL PARK AND 5TH AV GOOD RESTAURANTS NEAR AND THEATERS NO SHOPPING CENTERS
4 out of 5
Recommended
for Everyone
by A verified traveler from TORONTO

very nice hotel

Posted Sep 8, 2014
Pros: Location, Location, Location,
Cons: No improvement required,
Location: The location is very good as all transportation is very near, and sightseeing trips are starting a short walk away from the front door.
Very close to everything, shows, subways at your door, lots of restaurants, clean rooms, recently renovated, bus tours nearby,