Ratings based on 2,029 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lewiston, NY

Clean, Friendly, Close to everything

Posted Aug 1, 2015
Pros: The staff helped out in so many ways, love the shampoo dispensers, tired of the little bottles other hotels give out. 2 girls with long hair, I never
Cons: A coffee bar in the lobby would be nice or small coffee makers in the room
Location: Time Square is 13 blocks away so enjoy your walk and see the Rockefeller Center, Radio City Music Hall, Stardust Café and all the little shops on 7th
First time in NYC, took my 2 girls to a Broadway play and was thrilled with the location of the Park Central. @ blocks from Central Park and across the street from Carnegie Hall. On 57th St you have the easy to use subway which is clean and safe. The staff knows the area and helped us anyway they could to direct us to a fun weekend. Just far enough away from the crowd, we could enjoy the local markets while still keeping the excitement going (try the Stardust Café a few blocks away on Broadway.
3 out of 5
by A verified traveler

POCA PULIZIA !

Posted Jul 30, 2015
Pros: Posizione.
Cons: Pulizia e cortesia e dispinibilità del personale della reception
Location: Che dire......tra Central Park e Times Square.... il top...c'è tutto .... molto caro ma c'è tutto ;)
Sono stato a NY con mia moglie e le mie due figlie (8 e 5 anni). L'albergo non è male nel complesso (buona posizione e a rredi decenti) ma non lo consiglierei per questi 2 motivi: 1. Non ho mai visto delle camere così sporche: cioè praticamente NON venivano pulite, soprattutto i bagni (e noi li lasciavamo sempre in buono stato e mi sono quotidianamente lamentato in reception) Veramente uno schifo ! Non mi era mai capitata una cosa del genere e trovare sporco è la cosa peggiore che ti possa capitare, soprattutto per delle persone iperpulite come noi. 2. Il personale della reception è troppo sbrigativo, poco disponibile e le due signorine in cui mi sono imbattuto erano al limite della scortesia (strano perchè in USA sono sempre tutti molto gentili e a modo)
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2015
Pros: the location is great
The location is great but i hate when they try to kick you out at 11am even when is not time to do the check out.
5 out of 5
Recommended
for Everyone
by A verified traveler

Large clean hotel, great location

Posted Jul 30, 2015
Pros: Clean.
Cons: An on-premises restaurant.
Location: A few blocks from Times Square in one direction and Central Park in the other.
It's a large clean hotel with a great location near the Park. Rooms are a decent size for NYC. Nice well-equipped fitness room. Friendly helpful staff. Well stocked grab-and-go coffee shop in the lobby.
2 out of 5
by A verified traveler

It was nothing in the room when we arrived.

Posted Jul 29, 2015
No Hotel information booklet. No coffee maker, not to mention microwave or refrigerator. We could not find out what facility services we can use. We asked for Hotel information booklet twice and had not got it when we checked out.
Comment from Hotel Management
Aug 1, 2015 by General Manager , Hotel Management
Thank you for sharing your experience with us. I am so sorry to learn of your disappointing stay. I appreciate you mentioning your frustration with the lack of hotel information and amenities in the room. We offer coffee makers and refrigerators complimentary based upon availability, and thank you for your suggestion for a microwave. I am currently working with our Management Team to provide hotel information in our guest rooms. We hope to have the opportunity to welcome you back. Best Regards, Don Fraser Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Great hotel

Posted Jul 28, 2015
This was the first trip to NYC for me and my teenage daughters. The hotel was clean, comfortable, and in an excellent location for navigating the city by tour bus, subway or foot. We feel very safe throughout our stay. Baggage storage on arrival and checkout was easy. About $50 for taxi from airport. Quick walk to Broadway shows. Would definitely recommend for first time visitors and would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice uptown

Posted Jul 28, 2015
Very clean, pleasant atmosphere. Was notified after the booking there is a $25 up charge per day for amenities. This should have included in the original price. Safe in the room did not work. Concierge was always very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from México

Muy bien ubicado y el personal muy amable

Posted Jul 27, 2015
Pros: Limpieza, Ubicación y amabilidad
Cons: Falta una tienda con productos basicos que a veces olvidamos llevar y con snacks
Location: Ubicación perfecta para ir a central park, 5ta. av. brodway y tomar subway para ir a cualquier lado en NY
Es un hotel muy bien ubicado y el personal es amable y muchos hablan español
4 out of 5
Recommended
for Families
by A verified traveler from Marlyland

Good location for a Times Square and Centeal Park

Posted Jul 25, 2015
Pros: Staff
Cons: Fan in bathroom
Location: Times Square, Centeal Park, Local restaurants
Enjoyable with great staff. One night stay but memorable for good service.
4 out of 5
Recommended
for Families
by A verified traveler

hotel bien ubicado y remodelado

Posted Jul 24, 2015
el único problema es que eramos una familia de 4 y siempre nos ponían 2 toallas, me canse de pedir que lo anotaran, pero todos los días tuvimos que pedir por ellas.