Ratings based on 5,036 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Old and well kept, great location

Posted Jun 28, 2015
Great assistance from front desk. We liked it very much.
5 out of 5
Recommended
for Everyone
by A verified traveler from ihio

Location location!

Posted Jun 28, 2015
Park lane is a wonderful place to stay in NYC! Truly a favorite of mine! Friendly, professional staff from the moment you arrive. Rooms are beautiful and very comfortable! Food is superb!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ca

Nice hotel near Central Park

Posted Jun 27, 2015
Don't like the $30 fee they tacked on or the clerk at front desk but the room was nice and food excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente ubicación

Posted Jun 27, 2015
Pros: La ubicación
Cons: Cobrar solo por los servicios utilizados
Location: Recorridos en calandria en Central Park, renta de bicicletas, camiones panorámicos para recorrido por todo Nueva York
Recién regresamos de nuestro viaje a Nueva York, la estancia en el hotel excelente, la habitación limpia y la atención en el front desk amable. Lo que no tenía contemplado es el cargo adicional por día por servicio de internet, gimnasio, llamadas telefónicas aunque no se utilicen
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Fabulous Park lane hotel

Posted Jun 27, 2015
Loved every minute of it ... Staff,accommodation and food was fantastic.. The view was to die for .. Can't wait to go back
5 out of 5
Recommended
for Everyone
by A verified traveler

sandra & Domingo

Posted Jun 27, 2015
We had a great time. The hotel staff were very helpful and available at all times. I was extremely impress of how well kept and clean the rooms are I will definitely stay in this hotel again also the location was exceptional. Very happy with our stay at Park Lane Hotel. 😊 I definitely recommend to everyone.
5 out of 5
Recommended
for Everyone
by A verified traveler from pensacola fl

Perfect !!

Posted Jun 25, 2015
Pros: Everything!!
Location: Shopping Central Park the Subway.
It was our 25th Anniversary and the hotel was great. They had champagne and chocolate covered strawberries waiting for us. Hotel is right across from Central Park and the subway. Great shopping near!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location!

Posted Jun 25, 2015
Pros: Location
Cons: Updating the rooms. Coffee machine in room.
Location: Across the street from Central Park. A block off 5th Ave. Walking distance to Time Square.
Walking distance to most attractions. Room was nice. A little outdated in some areas. The floor was wet by our wet bar area. Would of been nice to have a coffee machine in the room. We were upgraded due to being an Expedia gold member.
2 out of 5
by A verified traveler from Pittsburgh, PA

Great Location

Posted Jun 24, 2015
Pros: Locatin
Cons: Updated rooms, Cleaner Rooms, Better Internet, More staff to assist with checkin. Friendier staff
Location: Across the street from Central Park. Great shopping and restaurants in the area.
The hotel is in a great location. However, it is a very old property and definitely in need of some renovations. Everything in the room (chairs, carpet, desk) appears to be old and in poor condition. The bathroom was also awful. The bathtub was peeling. The only new thing was the shower head which was very nice. The bed was also comfortable. The room was not clean. It didn't appear the carpet had been vacuumed before we arrived. There was no bath mat in the bathroom and an old, opened shower cap was left on the back of the bathroom door. The internet was terrible. I could not get connected and WASTED 45 minutes trying to work with hotel staff to resolve the situation. They were not helpful and seemed to be frustrated that I was asking for their help. They kept transferring me to a number that did not work. They blamed my devices which I use ALL OVER THE WORLD. They would not take ownership of the problem. Also, long lines for registration with only one or two people working while others were just standing in the lobby
2 out of 5
by A verified traveler from London

Wrong Classification! more like 2*

Posted Jun 21, 2015
Pros: Location
Cons: Staff, decor, in room facilities, provide room service for meals and snacks in the evening, check electrical appliances in room, question exec provn
Location: On perimeter of Grand Central Park
Room very poorly appointed. After paying extra for an exec room would have expected bottled water at minimum, but nothing to drink provided in room, no fridge, no coffee making facilities, no mini bar, no room service, nowhere to buy drinks or snacks after the bar closed. Obviously an hotel focussing on volume people processing and little focus on service delivery. Decor rather tired and 'grey'. Front of house staff disinterested and there to purely process people. Only truly human staff were bellboys who were lovely and doing a good job. Cafe, limited food offering, slow service, overall very disappointing. On top of that the electrics in the bathroom were loose on the wall and the hairdryer didn't work.