Ratings based on 3,334 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

FABULOUS location

Posted Nov 25, 2014
Pros: History, location, staff, evening cocktail reception
Best place ever to be in Manhattan - the park is terrific, walking 5th avenue is never dull, near museums, near Rockefeller and Times Square, just great time.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Reading, PA

Nice hotel by the park.

Posted Nov 25, 2014
Classic Central Park hotel with a beautiful room at a great rate. The staff are helpful, but less than friendly. Maybe they new what we paid.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 25, 2014
Slow elevator service but otherwise our stay was top notch
5 out of 5
Recommended
for Everyone
by A verified travelerfrom canada, london, on

perfect hotel

Posted Nov 24, 2014
Pros: The gathering room on second floor and all the beautiful chandeliers.
Cons: free continental breakfast would be nice to have and maybe a pool or hottub
Location: central park
The hotel looks very extravagant and everyone was very helpful... The gathering room on second floor was beautiful and every night there were snacks and pizza and beverages included in the resort fee. It will be the place we stay at every time from now on. The location of the hotel is perfect too.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Edinburgh, Scotland

Large hotel near Rockefeller Centre and 5th Avenue

Posted Nov 24, 2014
Friendly, helpful staff. However, no response from room service phone or voice mail message. Concierge supplied bottled water, foc, when problem explained. Lobby and Harry's bar were very cold and uncomfortable to sit in. Bedrooms were warm and very comfortable. Food in Harry's bar was hot and delicious. Staff, in general, were charming and well trained.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brighton UK

Excellent Position on Central Park

Posted Nov 23, 2014
Pros: Position and comfort
Location: Right on Central Park . Easy access to everything you want in Manhattan
Great position overlooking Central Park Friendly and helpful staff . Room was a very good size for New York
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pembrokeshire, Wales

Great Hotel with views of Central Park

Posted Nov 22, 2014
Pros: Everything
Location: Close to central Park, Ellen's Stardust Diner and The Tavern on the Green Restaurant - great experiences. Museum of Art and Design well worth a visit
We had advised the hotel this booking was for my son and his bride being married on the day of the stay. They rolled out the red carpet treatment giving them a fabulous room on 32 nd floor with views of Central Park and champagne in the room. Truly magnificent treatment, cannot be faulted. Breakfast was excellent too!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Connecticut

Posted Nov 21, 2014
Pros: Great location near Central Park. Felt like an upper class hotel at a reasonable price.
Cons: Could use a spa.
Location: 5th Avenue shopping, Central Park and Times Square within walking distance.
A good feeling walking into the hotel. The staff were friendly. The concierge and bellboy were helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2014
Pros: Location was awesome, lobby was nice.
Cons: Bathroom needs major renovation, very old and stained tiles.
Location: Great location!
The bathtub faucet was running when I first walked in. Called front desk and they immediately sent someone to fix it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Widnes, Cheshire

Superb Hotel

Posted Nov 20, 2014
Pros: Really clean and very helpful and pleasant staff.
Location: The hotel is directly opposite Central Park and within walking distance of all major attractions.
The Park Lane is a top class hotel in NYC. This was my first visit to New York so cannot compare to any other hotels. The hotel was very clean and the staff were so helpful and really pleasant.