Ratings based on 5,058 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire

Great views of Central Park, friendly staff

Posted Jul 6, 2015
Good service, good condition in room, well placed in Midtown. Wc tended to get blocked but that was only negative
4 out of 5
Recommended
for Everyone
by A verified traveler from Fife

Ideal for visiting museums and galleries.

Posted Jul 4, 2015
Great Breakfasts in Park Room with view of park and lots of nearby restaurants. Room clean and we'll equipped. Staff friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2015
Nice, great location and people. I really don't like the distraction of the tourist hecklers right outside the door, but I do like being across from the park.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2015
Excellent place, location, room, price and Very nice staff, they even did an upgrade on my room. Where i had 180º view over central park. Loby is not espectacular but is fine.
5 out of 5
Recommended
for Everyone
by A verified traveler

Truly a nice hotel right on Central Park

Posted Jul 2, 2015
Location: A very short walk to Carnagie Hall, about 15 minute walk to Time Square, on Central Park. Shopping and resterants galore.
This Hotel was a great find, Right in the middle of midtown. Unlike most broom closets for rooms in Manhattan, the room was spacious, very clean, had a great view, and a comfortable bed. It included a complimentary happy hour that was nice in their resterant that these huge windows overlooking Central Park (impressive). This property is half a block from The Plaza hotel for reference. All services we used, check in/out, concierge, bell hops, resterant were polite friendly and helpful, (yes in NYC). When you factor in price, this room was a great value. Internet, TV services and A/C were good. We will go back here for sure.
2 out of 5
by A verified traveler

Gut gelegenes Hotel mit schlechtem Service.

Posted Jul 2, 2015
Pros: Definitiv die gute Lage direkt am Central Park.
Location: s. o.
Das Hotel ist direkt am Central Park gelegen und hat damit eine echt tolle Lage. Die Zimmer haben leider die besten Zeiten hinter sich, vieles wirkt recht abgewetzt, ist aber zu verschmerzen. Viel schlimmer ist hingegen der Service, vor allem der Roomservice. Die Zimmer sind zwar alles in allem sauber und die Bettwäsche samt Handtücher werden jeden Tag gewechselt, aber nicht immer vollständig. Mal hat man mehr, mal weniger Handtücher, mal eine Duschmatte vor der Dusche, mal nicht. Aber auch hier kann man beide Augen zudrücken, sowas macht einen Urlaub nicht zunichte. Schlimmer ist da schon, dass Klamotten, die sich beispielweise auf dem Bett befunden haben, nach dem sauber machen irgendwo im Zimmer verteilt liegen. Mit etwas Glück noch auf einem Stuhl, aber nicht immer. Wenn man ganz viel Glück hat, sind die Sachen sogar weg, wie in unserem Fall. Zwei auf dem Bett befindlichen Oberteile sind wahrscheinlich mit in die Schmutzwäsche gelangt. Auf unsere Beschwerde an der Rezeption ging man nicht ein. Man teilte uns nur mit, dass wir die wahrscheinlich nicht mehr zurück bekommen, da alles in eine Großwäscherei ausserhalb der Stadt gebracht wird, wo alle möglichen Hotels ihre Wäsche waschen lassen. Aber man kann mal nachfragen. Wie zu erwarten, waren die Oberteile nicht auffindbar und damit war das Thema erledigt. Keine Entschuldigung, kein Entgegenkommen, gar nichts. Das Park Lane werden wir deshalb nicht nochmal besuchen.
Comment from Hotel Management
Jul 5, 2015 by Hotel Manager, Hotel Management
Thank you so much for sharing your personal story and feedback about your recent stay, especially as a valued guest at the Park Lane Hotel New York. It is always our intent for our guests to have a memorable experience that encompasses being relaxed and creating personalized instinctive service for which we are known. On behalf of our staff, I do sincerely apologize for our short fall as we continue to improve our processes and standards through your insight. We do hope that you will return so we may meet and exceed all your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vermont

Incredible Find in NYC & Central Park

Posted Jul 2, 2015
Pros: Everything!
Cons: Nothing!
Location: Central Park South - Eating, Shopping, Eating, Walking, Eating - Did I mention Eating?
The property as anticipated was everything and more. A 5 STAR hotel with all that comes with being an iconic, luxury property situated directly across from Central Park South. Moments from incredible restaurants, shopping and a REAL NYC experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from ecuador

well located hotel

Posted Jul 1, 2015
Pros: location, space
Cons: decor
Location: very central close to everything. Love central Park
Location location. But hotel needs urgent make-over. Room was very spacious but it was like stepping into the 70's!!
4 out of 5
Recommended
for Couples
by A verified traveler from New York

Location, location, location

Posted Jul 1, 2015
Pros: Location.
Cons: Tea/coffee making facility in the bedrooms.
Location: As above
We were on a whirlwind 3 night stay. Hotel is very well situated for central park, open-top bus tours and shopping if you want to.
4 out of 5
Recommended
for Everyone
by A verified traveler

Old and well kept, great location

Posted Jun 28, 2015
Great assistance from front desk. We liked it very much.